Wie können Sie sich einen Ruf als Hotelfachmann erarbeiten?

YOUR ROLE IS REPRESENTING BRAND In any hospitality service delivered by people, then the role of people is representing brand. Despite of absurd and abstract explanation of marketing communication contents, brand means promises. Promises of values through experiences delivered by people. Starts to list the promises down from your job, either for external customer, the guests or internal customer, co-worker. This so called Service Level Agreement (SLA) should be a common language within the organization, as your KPIs.

Hospitality managers should be able to effectively communicate with guests, staff, and other stakeholders. This includes being able to give clear instructions, provide updates and information, and resolve any conflicts that may arise. Good soft skills along with focused customer service is paramount for guest loyalty and retention With the rise of globalization and technology, businesses need employees who are able to effectively communicate.This requires more than just a good command of your first language. Digital communication skills are increasingly important, alongside traditional language skills. Non-verbal communication is the key which anticipates guests needs using empathy and understanding their body language

One thing to keep in mind when communicating with colleagues is tone and perception, making sure your delivery is thoughtful and considerate is imperative to communicating in an effective way.

COMMUNICATION IS A TOOL, NOT ENOUGH Communication is about to make others understand as good as you, using other's language. It's challenging to understand the guest belief and think first, before use it to make them understand. Understand what? The expectation of custommer that need to be aligned with promises, which is stimulated in Service Level Agreement. Customer satisfaction is not about giving everything guest wants. Lead and manage interaction with customer is where communicating play critical role. Lead your customers, not the other way around. Ensure customer satisfy with your leadership.

The hospitality industry's ever-changing landscape demands a proactive approach to change management. By embracing change, investing in training, and fostering a culture of innovation, hospitality businesses can position themselves as industry leaders and create exceptional guest experiences. Successful hospitality companies are constantly evolving, but if you are going to achieve this, you must keep up with the latest hospitality trends. This includes innovative digital marketing efforts and systems which embraces the latest technology. With marketing, and keeping up with the latest trends will give you the best possible chance of reaching your target audience, and conveying the message that will improve overall customer experience

PASSIONATE IS FOUNDATION, HOSPITALITY NEEDS DEEPER. I should say, passionate on what you're doing is foundation of working and performing to satisfy the first customer of you : Yourself. If you are not satisfy yourself, forget about satisfying others, as well the guests of your hospitality services. Then, hospitality service needs deeper foundation of passionate as a basic attribute towards competitive services. Simply, you sell service not goods. Service as product rely on how passionate service delivered.

Acredito que não só na indústria hoteleira, mas sobretudo na indústria hoteleira é importantíssimo que se demonstre amor por aquilo que é feito. A beleza da hospitalidade está nos detalhes. Amor é cheio de detalhes! En: I believe that not only in the hotel industry, but especially in the hotel industry, it is extremely important to show love for what is done. The beauty of hospitality is in the details. Love is full of details!

The key to choosing hospitality as a career is to be passionate about the things you do. It is a marathon, not a sprint. The fuel you need is passion! Secondly strong analytical skills and the art of using languages to persuade or influence others are critical.You should be convincing and willing to be convinced. Be a good listener and always have an open mind. Be clear that arrogance has no space in any service industry leave alone hospitality.If you think that you are better than others, you are in the wrong business. Be willing to make personal sacrifices as hospitality jobs are very demanding,which requires commitment and hard work to meet and exceed guest expectations. Finally high levels of energy will make the sailing smooth.

The key to choosing hospitality as a career is to be passionate about the things you do. It is a marathon, not a sprint. The fuel you need is passion! Secondly strong analytical skills and the art of using languages to persuade or influence others are critical.You should be convincing and willing to be convinced. Be a good listener and always have an open mind. Be clear that arrogance has no space in any service industry leave alone hospitality.If you think that you are better than others, you are in the wrong business. Be willing to make personal sacrifices as hospitality jobs are very demanding,which requires commitment and hard work to meet and exceed guest expectations. Finally high levels of energy will make the sailing smooth.

HOSPITALITY IS BUSINESS OF PEOPLE Bear in mind, that hospitality service differentiator is people. From the frontliners whom touch directly the moment of truths, until the C-suite people as the heaviest supporters to the guest. Then investment in people, learning and growth are the consequence. Do not forget, as hospitality also an industry, the robust standardized working process, with option of customizable as well personalization will also make a different.