Wie bewerten Sie die Qualität und den Nutzen Ihrer Wissenslandkarten?

To evaluate the quality of your knowledge maps, think of it like baking a cake. If everyone enjoys it and finds it tasty (easy to use and informative), you've nailed it. For instance, during a financial institution project, we checked if the knowledge map helped staff find information quickly and accurately, leading to more efficient processes.

If you are creating knowledge maps for the first time, the primary objective should be the identification of existing knowledge and the assessment of the gap between what is already known on a particular topic and what needs to be known about that topic. As such, reference documents like competency frameworks, job descriptions and process maps are critical so the delta between the ideal body of knowledge and the existing body of knowledge can be measured.

Start by asking yourself why you're creating the knowledge maps and what you hope to achieve with them. Are you aiming to enhance team collaboration, improve project efficiency, or streamline information access? Once you've clarified your purpose, establish specific criteria to assess the maps' quality and usefulness. Consider factors like accuracy, relevance, ease of use, and alignment with organizational goals. For example, in a marketing team, a knowledge map for campaign strategies could be judged based on how well it organizes past campaign data, its relevance to current marketing goals, and how easily marketers can access insights for planning new campaigns.

Knowledge maps aren't useful if they're inaccurate. Prioritize accuracy over beauty. Many leaders want pretty looking documents that they can show off. But no one wants to show off documents that aren't useful. Get it right first, then make it prettier.

Think of gathering your crew for feedback. Share the map with them and ask if it matches their knowledge of the island. Their insights can point out if you've missed any hidden caves or trails, making your treasure hunt more accurate and fun!

When it comes to keeping the knowledge map up to date, it makes sense to check that it is up to date after a certain period of time. Knowledge is constantly changing and so is the knowledge map. The easiest way to do this is to create the knowledge map digitally and keep it up to date.

Garbage in - Garbage out as they say. Ensure domain knowledge from specialists, experts, and environments are tagged and applied across relevant and different domains. This could include scoring domain knowledge levels of sources and users.

Knowledge mapping is an ongoing process and even for small organizations they will need to be maintained weekly to ever feel complete. So start mapping knowledge from the "top" of the organization down, i.e. identify the domains of knowledge that related to the organizational strategy, culture and values, first and then work your way down into the process areas and functions, and finally to activities and roles.

Imagine you're building a playground. You want it to be fun and safe for kids. Similarly, knowledge maps should be both engaging and accessible. Check if they work well on different devices and platforms, and ensure they follow good design principles for clarity and simplicity.

Wissenslandkarten zu lesen kann für Nichtbeteiligte an der Erstellung eine Herausforderungen sein. Wichtig scheint mir deshalb, dass eine klare Struktur erkennbar ist (Was sind Aufgaben, was sind Quellen, was sind Personen/Netzwerke). Des weiterein ist es hilfreich, die Formulierungen in der Wissenslandkarte entsprechend anzupassen: nicht nur Stichworte, sondern Handlungsanweisungen wenn möglich, die einfach zu verstehen und nachzuvollziehen sind. Wissenslandkarten dienen in erster Linie einer Übersicht. Deshalb sollte man bei aller Digitalisierung auch daran denken, die Wissenslandkarten in ihrer Gesamtheit dazustellen. Das gelingt meist nur durch physisches Drucken.

If the knowledge map tool is used often and frequently in the organization, you can work with a template. This facilitates clarity and helps with the creation. It also helps to ensure that important areas / points are not forgotten.

When evaluating knowledge maps, consider how easy they are to use and access. Usability means ensuring that anyone can understand and navigate the map without confusion. Accessibility involves making sure that the map is available to those who need it, using platforms or tools everyone can access. Consider feedback from users to see if they find the map helpful and intuitive. Regularly update the map to keep it relevant and accurate. Collaborate with different teams to incorporate diverse perspectives and ensure the map meets various needs. By focusing on usability and accessibility, knowledge maps become valuable tools for enhancing collaboration and decision-making across the organization.

Totalmente de acuerdo. No basta con tener información precisa y actualizada; es igualmente crucial garantizar que esta sea fácilmente accesible para quienes la necesiten, en el momento en que la necesiten. Por tanto, es fundamental dedicar tiempo a evaluar y mejorar la accesibilidad de la información, siempre teniendo en cuenta la perspectiva de aquellos que interactúan más frecuentemente con ella.

One thing I have found helpful is collecting the data around usefulness and impact of all of my initiatives in one format so they can be directly compared and contrasted over time.

Imagine evaluating knowledge maps like rating a favourite board game. First, consider how well it guides you through the game - does it make finding rules and strategies easier, boosting your game nights? If players keep coming back, it’s a win!

Assessing the relevance and impact of knowledge maps involves various steps. Firstly, it requires understanding organizational goals and ensuring that the maps align with these objectives. Analyzing usage metrics such as views, downloads, and interactions provides quantitative insights into how often and how extensively the maps are used. Additionally, measuring the impact of knowledge maps on tasks, projects, or decision-making processes helps determine their effectiveness in enhancing productivity, problem-solving, or decision quality. Continuous improvement based on these assessments ensures that knowledge maps remain valuable assets that contribute significantly to the organization's overall success and knowledge management strategy.

Mir fehlt hier ein wichtiger Schritt: das Priorisieren transferrelevanter Wissensaspekte. Nicht jeder Wissensaspekt ist, m.E., transferrelevant - manche Wissensaspekte liegen bereits dokumentiert vor, manche werden von vielen Mitarbeitenden abgedeckt, manche sind einfach Grundvoraussetzung etc. Der Prozess "Erstellung einer Wissenslandkarte" sollte mMn also immer auch einen Schritt der "Identifizierung transferrelavanter Wissensaspekte" beinhalten.

In a project digitising historical archives, during the evaluation of our knowledge maps, we felt like fine-tuning a vintage radio. We regularly "tuned in" by gathering user feedback and analysing metrics like search accuracy and user satisfaction. Continuous adjustments ensured our knowledge map hit the right frequency, proving both its quality and usefulness.