It’s normal for situations like this to come up. Start by understanding why the client is not satisfied with the proposal and make sure you address their concerns. Take some time to revisit their current needs. For example, if they’re looking for more flexibility, like adapting a system for a client who needed real-time updates, you can explore similar adjustments for them. The goal is to ensure the solution fits their specific requirements. Schedule a quick screen-share call/call to discuss their needs in detail. Addressing specific concerns, whether it’s the solution, technology, or even pricing, is often the best way forward. Thank you!

Seek first to understand, then to be understood. When handling an unhappy customer, we must use both logic and emotion—in this case, our empathy. If we try to defend our proposal and focus on making the client understand our solution, needs, and goals, we will create an argument instead of building a conversation. By listening to our client, we can understand their needs, problems, interests, and objectives, and learn what makes them unhappy. This way, we can revise our proposal in a way that emotionally makes them feel safe and logically justifies the solution.

When a client is unhappy with a proposal, it’s not about who’s right or wrong—it’s about deciding whether the relationship is worth preserving. If keeping the client is your priority, start by acknowledging their concerns without getting defensive. Listen deeply to understand the root cause, and resist the urge to explain your side prematurely. Once you’ve grasped the issue, ask permission to correct it, then exceed expectations in your delivery. Doing so not only resolves the immediate conflict but can turn a dissatisfied client into a loyal advocate who trusts you over any brand promise. Remember, it’s about retention, not justification. And sometimes, the best service you can offer is guiding them to a better fit elsewhere

Identify the customers needs before customization.You know customers are king & Kings deserve all the things. In that case revise your proposal to find out the errors & resolve the issues.Make happy of your clients. 🙂

It's common for client expectations to evolve during a project. When a client disagrees with a proposal, my first step is to have a detailed conversation to understand their needs and concerns. I then work with the team to explore creative solutions that address the client's requirements while maintaining our quality and feasibility. I prioritize finding a balance between their vision and our capabilities, turning feedback into an opportunity for improvement. This open communication helps build trust and often results in a more tailored solution that exceeds expectations, ensuring both parties are satisfied.