1) Firstly, understood the exact problem what customer is actually facing in their line 2) Take Interim corrective action by immediate so as to not affecting the customer line (stop) 3) Meanwhile root cause analysis & take permanent corrective action with earliest target date 4) Implement & Ensure on its effectiveness 5) Implement lessons learnt on same a like products & other applicable products too

"Addressing Automotive Parts Quality Complaints: *Immediate Actions:* 1. Acknowledge and document complaints. 2. Conduct root cause analysis. 3. Inspect and test affected parts. 4. Notify suppliers and stakeholders. *Corrective Actions:* 1. Implement corrective action plans. 2. Update quality control processes. 3. Provide training to production staff. 4. Enhance inspection and testing. *Preventive Measures:* 1. Review and revise quality standards. 2. Conduct regular audits and inspections. 3. Implement Total Quality Management (TQM). 4. Foster supplier partnerships. *Key Performance Indicators (KPIs):* 1. Complaint reduction. 2. Quality metrics improvement. 3. Customer satisfaction. Prioritize quality, restore customer trust!"

To address complaints about automotive parts quality effectively, I would start by investigating the root causes through a thorough quality inspection and data analysis. Engaging with the team to review production processes and identify any deviations from standards is crucial. I would also communicate transparently with the customers, acknowledging their concerns and outlining steps to resolve the issue. Implementing corrective actions, such as process improvements or additional quality checks, would help prevent future complaints. Continuous monitoring and feedback loops would ensure that the solutions are effective and maintain customer trust.

To tackle automotive parts quality issues, I would focus on a preventive approach by implementing strict tracking and traceability systems, such as using new part numbers or QR codes for every change in suppliers or processes. This ensures swift identification of issues and reduces the risk of recalls. Additionally, reward systems for cost-saving measures should only be granted if quality is sustained over a minimum of five years, ensuring long-term reliability without sacrificing quality for short-term gains. Prevention through rigorous tracking saves costs and maintains brand integrity.

Instead of sourcing parts from abroad I would concentrate on building essential parts here in the US. Easier communication, faster implementation, faster distribution. This would also improve many parts being on intergalactic back orders that many car manufactures are dealing with right now.