1. Are the failing systems caused by similar root causes? If root cause is suspected, focus on the root cause. That will fix most of the problems by fixing the main cause. 2. If a single cause is not identifiable, prioritize high impact impact. Assign an impact value for each failure. 3. Estimate effort required for a fix of each of the failures. 4. Assign up to 30% of resources for the issues with the low repair effort estimate. These are low hanging fruits that need to be dealt with ASAP. 5. Assign the rest of the resources for the two issues with the highest impact value. 6. Repeat 4 and 5 as needed until all systems become stable. 7. Search and fix the root causes that allowed the cascaded failures.

Lead. Trust your judgement and your best people. To get to the min characters: people need to see the leader to be fearless, clear minded, and looking after their people and customers

Focus on systems which are Directly affecting customers, impact revenue, halt business operations. Identify systems with dependencies on operation. Gather root causes of those systems which are down. Involve senior teams delegate activities to restore these systems. Monitor continuously until issue are fixed. Constantly communicate status update with clients and relevant stakeholders.

In a crisis where multiple systems are down, prioritization and communication are key. First, assess the business impact of each system outage—identify critical systems that affect customers or revenue, and tackle those first. Second, cross-functional teams should be assembled to focus on parallel resolutions, ensuring each team is clear on roles and expectations. Third, maintain open communication with all stakeholders, provide updates, and manage expectations. Lastly, a post-mortem analysis should be conducted once the crisis is under control to understand the root causes and implement long-term fixes. In my experience, rapid assessment, clear delegation, and transparency are vital to managing chaos effectively.

1-Investigue e classifique, não apenas identifique os sistemas inativos, mas investigue rapidamente a causa da falha, se possível. Isso te dará pistas sobre a solução e o tempo de recuperação. 2- Comunique com precisão, defina canais de comunicação específicos para cada público, mantenha a frequência de updates. 3- Priorize com estratégia, tenha planos de contingência para cada sistema crítico. Documente tudo, mas de forma organizada. 4- Recupere e monitore. A recuperação não termina ao religar o sistema. Monitore por um tempo para garantir estabilidade e performance. A revisão pós-incidente é crucial, mas não espere a poeira baixar completamente. Comece a coletar dados e relatos durante a crise, para não perder informações importantes.