1. At work: While negotiating competitive rates with carriers, we noticed a decline in service quality as some carriers tried to cut corners. 2. Experience: By focusing on a win-win approach, I emphasized long-term partnerships, highlighting our consistent shipment volume and reliability as a client. This gave us leverage to secure better rates without compromising service. 3. Solution: Including clear service-level agreements (SLAs) in contracts ensured accountability, while periodic performance reviews kept carriers aligned with our expectations. This balance maintained both cost-efficiency and service excellence.

Negotiation is the main technique either with buyer OR shipping line. All rates have import role in survival of the company in competitive environment. Any mistake may cause huge loss for the company. Shipping lines also facing lot of problems to convey the goods well in time and routs are also unsecure as compared to past. It is tact that has to be played by negotiating team to save customers, shipping lines and the company.

To maintain service excellence while striving for an increase of carrier costs, focus on these strategies: 1. optimize internal processes to save costs without affecting quality; 2. build long-term relationships with carriers for competitive rates; 3. diversify carrier partnerships to enhance bargaining power; 4. use technology like Transportation Management Systems for efficient planning; 5. and communicate transparently with customers about cost increases, offering flexible service options. If possible, absorb a small portion of the increase temporarily to sustain customer loyalty while implementing long-term solutions.