AIntensify

As 2024 comes to a close, we want to extend our heartfelt thanks to our clients, partners, the trade media and team members for an incredible year. Wishing you all a joyful holiday season and a fantastic start to 2025! This year, our sister company, cruisewatch and AIntensify, achieved significant milestones. From expanding into the North American market to growing our portfolio across travel and other verticals in Europe, and even celebrating a major milestone—reaching "break-even" status—we’ve had a productive and rewarding journey. 2025 promises even more exciting opportunities, and we’d love for you to join us on this adventure. Thank you for your support, collaboration, and the shared successes this year. The team is ready to help you kick off the new year in style. Feel free to reach out to Markus Stumpe, Juergen Conrads, Daniel Parayre, or Charlotte Lamp Davies—we’re here to help. Have a listen and find out how our partnership with Custom Travel Solutions headed by Mike Putman has developed into a great success story for both parties. 👇 Happy Holidays. #artificialintelligence #traveltechnology

The news keeps coming. Delighted to share our partnership news update. A year of bliss (thanks Custom Travel Solutions) and achievements. What a wonderful collaboration. Appreciate TTG Media for the mention👍. Do create a log in to follow the news here. AIntensify’s AI solutions – including monitoring of voice, chat, and email – have helped transform CTS’s customer interactions into actionable KPIs, enhancing member satisfaction, engagement, and operational efficiency. The partnership has improved member satisfaction, streamlined operations, and enabled proactive engagement through sentiment analysis and AI-driven insights. “We can measure member interactions in real-time and address issues before they escalate – for example, by having a more senior person call back a customer who subtly revealed they were unhappy” says Mike Putman, CEO of CTS. "In this competitive era, our collaboration with CTS demonstrates the power of pairing advanced analytics with a customer-first philosophy," said Markus Stumpe, CEO of AItensify. "Our technology provides actionable insights and facilitates a continuous feedback loop, enabling CTS to deliver exceptional service while achieving operational efficiency." #AI #partnerships #Customerservice https://lnkd.in/esTarc_U

Celebrating a year of transforming customer service for Custom Travel Solutions (CTS). We're proud to mark this remarkable year of partnership! Together, we’ve redefined customer service in the travel subscription space by leveraging AItensify’s cutting-edge voice and text analytics tools. From real-time sentiment analysis to proactive issue resolution, this collaboration has delivered significant results: ✅ Enhanced member satisfaction through personalised, proactive engagement. ✅ Streamlined workflows with AI-powered insights reducing manual processes. ✅ Actionable intelligence driving better decisions and improved KPIs. “Customer service is at the heart of what we do,” said Mike Putman, CEO of CTS. “With AItensify, we can address concerns before they escalate, elevating satisfaction across the board.” This partnership also marked AItensify’s expansion into the U.S. travel market, where we continue to grow setting new benchmarks for AI-driven customer service. Here’s to more innovation and success ahead! #CustomerService #AI #Innovation #TravelTech cruisewatch Contact Markus Stumpe Juergen Conrads or Charlotte Lamp Davies for an introduction if your business is focused on delivering the best customer service. Thanks to Travolution.com for sharing the news. https://lnkd.in/d7ThPaZd

The Phocuswright Conference in Phoenix proved once again why it stands out as a premier event in the travel industry. Surrounded by vibrant energy and meaningful discussions we found ourselves inspired for the future of travel and technology. For us at AIntensify, the conference underscored the transformative power of AI. Discussions on stage highlighted how innovative solutions, like the text and voice analytics services we provide, are delivering measurable impact. Proof of AI’s growing role in reshaping customer experience and operational performance. Collaboration was another key theme. At the President’s Dinner, we had the privilege of joining senior leaders to exchange perspectives on the big ideas shaping our industries. The connections we built throughout the event reinforced the unique value of the Phocuswright community. Above all, the conference demonstrated the resilience and forward-thinking mindset of the industry. The community of professionals gathered in Phoenix didn’t shy away from challenges but instead focused on creating a positive and impactful future for travel. The insights and connections we gained in Phoenix have fueled our commitment to driving progress in travel and technology. Together, we can achieve extraordinary results. Markus Stumpe Daniel Parayre Charlotte Lamp Davies Juergen Conrads PhocusWire Linda Fox Phocuswright cruisewatch A Bright Approach Felix Hanos

Heading to Phocuswright in Phoenix? Don’t miss the opportunity to connect with Markus Stumpe, CEO of AIntensify! Discover how we’re transforming customer service and sales for call and service centers. 🌟 With a recent influx of clients across North America and Europe, AIntensify has reached a significant milestone: breaking even while setting ambitious growth targets. Our AI-driven solutions turn customer interactions into actionable KPIs, optimizing every touchpoint. We can even automate responses for specific inquiries, leading to happier clients and improved margins. 💡 Curious about how AIntensify can elevate your customer service and sales? Meet with Markus to see how our cutting-edge technology is making a global impact on customer interactions. You can also catch Charlotte Lamp Davies of A Bright Approach at the conference for an introduction! #Phocuswright #TravelTech #CustomerService #Sales #AI PhocusWire cruisewatch Juergen Conrads Felix Hanos

A reminder - for our German speaking followers - of the work of AIntensify, sister brand of @Cruisewatch. Thanks to fvw for the article which highlights the importance of partnerships especially when it comes to implementing #AI in your organisations. We are helping clients across the travel sector improve margins and services in their call centres. Results are imminent. Have a read and add your thoughts. Contact Markus Stumpe or Juergen Conrads for a demonstration and a free trial. #traveltechnology #AI #callcenters