CX Fest - An adventure with the CX Community

The new year is here and so are we – full of fresh ideas, big dreams and a whole lot of curiosity for what is to come💛 2025 is already shaping up to be exciting as we dive into planning this year’s CX Festival in September! Expect inspiring speakers, innovative ideas, plenty of opportunities to connect with fellow CX experts and enthusiasts for your personal as well as professional growth. We can’t wait to share what’s in store – so stay tuned, follow us and join the CX community. Let’s make this year a celebration of everything that makes customer experience amazing. 🌟 Here’s to a brilliant year together – let’s build something unforgettable! #CXFestival #CustomerExperience #NewYearNewIdeas #Community

Merry Christmas To the CX Community! 💫 As our CX Advent Calendar of Kindness comes to a close, we want to thank you for joining us on this journey of inspiration, connection and kindness. It’s been a joy sharing the spirit of the season with you. We wish you a wonderful holiday filled with warmth, happiness and time for what matters most. Here’s to a kind and healthy new year ahead! 🌟 #Christmas #CX #CustomerExperience #CXFestival

Bringing Joy to Children in Need 🩷 This holiday season, Kaufland is making Christmas dreams come true with its annual Wunschbaum (Wish Tree) initiative. In collaboration with local social organizations, over 540 Kaufland stores across Germany are helping children in need by granting their Christmas wishes. How it works: 💫 Children from selected institutions can choose their Christmas wish from the Kaufland Wunschbaumkatalog. 🎄Their wishes are displayed on cards hanging from a beautifully decorated Christmas tree in Kaufland stores. 🎟️ Customers can pick a wish, purchase a gift worth up to €15, and leave a personal message on a greeting card. Kaufland ensures that the gifts are delivered to the children in time for Christmas. This thoughtful campaign not only spreads kindness but also brings the community together, showing how even small actions can make a big difference in the lives of those in need. 🎁 💜 How do you show kindness during the holiday season? Share your thoughts in the comments! #CXFestival #CustomerKindness #Kaufland #CustomerExperience #Wunschbaum #CX

Drumroll For the Grand Prize: A Day Pass to the CX Festival 2025! 🎉 It’s the 4th and final raffle of our Advent Calendar of Kindness in CX and we’ve saved the best for last! ✨ We're giving away a day pass to our CX Festival in September 2025, the ultimate experience for Customer Experience enthusiasts! (Date to be announced soon.) How to Enter: 1️⃣ Like this post. 2️⃣ Comment below and tell us: What would be your dream topic to explore at CX festival? Participation ends on December 29. Don’t miss your chance to join us for a day of CX insights, networking with amazing people, great food and a breathtaking location at the lake at the most chill business event ever. We’ll announce the lucky winner shortly after, so stay tuned! #CX #CustomerExperience #CXFestival #KindnessInCX

Spreading Joy with Free “Glücksbringer” Bags 🐷 During the 2023 holiday season, German drugstore chain dm took kindness to heart by gifting each customer a dark red bag emblazoned with the word "GLÜCKSBRINGER" (meaning "Good Luck Charm") with every purchase. This thoughtful gesture wasn't just about a freebie – it was an embodiment of the brand’s consistent commitment to making customers feel valued. The bags were designed to bring a little extra happiness to the daily shopping experience, reminding customers that they are appreciated. This is just one of many ways dm stands out for its customer care. Whether it’s through thoughtful surprises like this, or offering personalized advice in-store, dm’s focus on customer happiness has made it a beloved brand in Germany and beyond. What other small gestures have you experienced from brands that made your day? Share in the comments! #CX #CustomerExperience #dm #CXFestival #Christmas

Tradition and Kindness on Every Plate at Meze Meze Stuttgart 🍲 As part of their dedication to delivering a warm, authentic dining experience, they continue a beautiful Greek tradition – offering a free dessert to guests after their meal. This gesture goes beyond customer service; it’s a small act of kindness that makes customers feel truly valued. #CXFestival #CustomerExperience #KindnessInCX #Hospitality #Stuttgart

Going Beyond Baby Food with Personalized Support 🍼 Milupa, a brand under the Danone umbrella, is a well-known producer of baby food that aims to offer parents not just products, but expert guidance during one of the most crucial stages of life. At Milupa, it’s not just about selling baby food – it’s about offering personalized support. Their customer hotline is staffed with experts like midwives and nutritionists, who go beyond product-related queries to address broader parenting concerns, from skin rashes to breastfeeding tips. Milupa understands that trust is key for parents, especially when it comes to baby food and they strive to maintain it through compassionate, knowledgeable service. 👇 Have you ever received unexpected support from a brand when you needed it most? #KindnessInCX #CustomerServiceExcellence #ParentingSupport #Milupa #CXFestival #CustomerExperience

What a Blast! Our Webinar on AI Co-Workers in Zendesk 🌟 Last Wednesday, we teamed up with Leafworks and Neople for an incredible webinar on “The Power of AI Co-Workers in Zendesk”. And wow, what an inspiring session it turned out to be! We explored how AI is reshaping the way we interact with Zendesk, enhancing productivity, and empowering teams to deliver exceptional customer experiences. The energy in the room (virtual as it may have been!) was great, thanks to our passionate speakers Lukas Ratschke, Seynabou Diop and Daniel Schmidt! --------------------------------------------------------------------------------------- We also had some fantastic pre-christmas prizes lined up and it’s time to announce our lucky winners: 🦩 Levke Papenfuß gets the thrill of uncovering the secrets of the HOLY Box. A true treasure! 🦩Melike Ghide scored Neople’s trial phase, unlocking an exciting journey into their groundbreaking tools. 🦩Patibath Khamphavong is heading to CX Festival in September 2025 with his very own day pass! Huge congratulations to our winners, and a heartfelt thank you to everyone who participated. 📽️ You can still get the recording of our webinar. Just comment or send us a message! #AI #Neople #CXFestival #Leafworks #Zendesk #Webinar

Café Tasso, Berlin – a place for everyone ☕ Nestled in Berlin-Friedrichshain, Café Tasso is a shining example of how kindness can create meaningful connections. 📚 More than just a café, it offers bio-certified food and a treasure trove of books – all priced at just €2.50, so many people can enjoy them. What makes it truly special is its commitment to inclusion, as it operates as part of an initiative employing individuals with and without disabilities, fostering an environment of equality and respect. Café Tasso shows us that CX is not just about products but about creating inclusion and a welcoming space. From its affordable books to its inclusive hiring, it demonstrates how small actions can leave lasting impressions. 👉 Do you know a café nearby that has a welcoming atmosphere? What makes it special? #CX #KindnessInCX #Inclusion #CustomerExperience #Berlin #CXFestival

Trader Joe’s Warm Atmosphere 🥑 The American supermarket chain Trader Joe’s proves that kindness isn’t just in words or actions but in creating an environment where it’s felt everywhere – from the warm interactions of their employees to the inviting atmosphere of their stores. At Trader Joe’s, happy employees mean happy customers, creating a ripple effect of positivity and connection. 💜 With a personal touch in every interaction and consistency across stores and contact centers, Trader Joe’s transforms grocery shopping into an experience of community, care, and fun. It’s a reminder that kindness in CX starts with creating spaces where everyone feels valued. #CXFestival #CustomerExperience #KindnessInCX #TraderJoes #HappyEmployeesHappyCustomers #CXExcellence