diconium

Fragmented data, siloed teams, and evolving customer needs make managing customer experience more challenging than ever. Effective CXM requires three foundational elements: structured governance for cross-team alignment, customer journeys built on data insights, and data maturity to transform information into action.    Join our expert, Dr. Danijel Jozić, for our upcoming webinar as he shares a practical blueprint to transform CXM strategies and achieve tangible business results.   What you’ll learn:  1️⃣ Create governance structures that enable cross-functional collaboration and accountability.  2️⃣ Design customer journeys that are data-informed and focused on achieving business objectives.  3️⃣ Improve your data maturity to generate insights that drive better customer experiences.     When: February 18, 2025 | 4:00-5:00 PM (CET)   Register here: https://lnkd.in/gxhv3qiA

In times of resource constraints and budget cuts, effective project management is crucial for maximizing the business impact of your strategic initiatives. However, common challenges such as silos, lack of user insights, and ambiguous KPIs create significant roadblocks.   So, the question is: How can you achieve alignment at every level to overcome these challenges? And what role does AI play in facilitating this process? That's exactly what we’ll be addressing in our upcoming webinar on February 21st at 3:30 PM CET. Here’s what you can expect: ➡️ Understand how to bridge the gap between digital strategy and operational implementation. ➡️ Discover a structured approach that opens up new solution spaces and enhances your creative output with AI and diconium CUBE. ➡️ Learn how role-based AI assistants can support you as virtual specialists in your projects. ➡️ Experience diconium CUBE in action – a framework that seamlessly integrates strategy, customer experience, business capabilities, operations, research, and decision-making.   Join our expert team, Anne Mee Küther, Peter Montag, and Dietmar Franz, as they share their insights on how to build a cohesive framework that fosters alignment and drives impactful results.   Secure your spot! ⬇️

Every third consumer turns a brand down after just one bad experience.   This fact clearly shows the importance of a seamless and personalized customer experience - especially as customer expectations are constantly evolving and their needs are becoming increasingly diverse. No longer just passive buyers, customers now have the power to shape their interactions with brands, dictating their own customer journey.   Combined with rapid technological advancements, Customer Experience Management (CXM) faces fundamental disruption. To keep pace, companies must rethink the entire customer journey, using data to bridge the gap between customer expectations and the experiences delivered. By doing so, businesses can increase Customer Lifetime Value and strengthen loyalty.   How does effective CXM work in practice? How can you deliver interconnected, personalized, and data-driven experiences that drive lasting relationships with your customers?   Our upcoming live webinar "Mastering Customer Experience Management for long lasting customer relationships" on February 18 at 4 PM CET provides answers. Join CXM expert Dr. Danijel Jozić to gain insights into the CXM landscape, explore implementation steps, and learn why data maturity matters.   Secure your spot! ⬇️

How can AI transform microcrack detection in manufacturing and material analysis? Microcracks, often thinner than a human hair, can lead to massive production losses and safety risks if left undetected. Early identification is critical for industries where material reliability is non-negotiable - and AI provides a solution by detecting these defects before they disrupt operations Our AI models take a unique approach: instead of relying on traditional imaging, they analyze numerical wave patterns. These waves propagate across material surfaces and break at points where cracks exist, pinpointing defects with high precision. Building on this method, and drawing on over three years of research, our machine learning expert Fatahlla Moreh has developed two advanced models that redefine microcrack detection. With robust data normalization and advanced network integration, they set new benchmarks in accuracy and efficiency for material analysis and structural health monitoring. Here are the two key findings from his research, which he recently presented at the IEEE International Conference on Machine Learning and Applications (ICMLA) in Miami: ➡️ MicroCracksMetaNet50E: Inspired by Meta’s “Segment Anything Model” (SAM), this model achieves 86.7% accuracy and 90.6% precision. It identifies even the smallest defects early, helping avoid costly production issues.   ➡️ MicroCracksAttNet50E: Leveraging attention mechanisms, this model excels in detecting hard-to-spot microcracks. With 86.0% accuracy and 88.1% precision, it provides a reliable solution for continuous monitoring and quality assurance. Interested in improving your material analysis capabilities? Reach out to contact@diconium.com --- #AIinManufacturing #MachineLearning

With a twinkle and a tear, we say goodbye to our founder, Daniel Rebhorn, and our managing director, Anja Hendel, today.   Let’s travel back in time to 1995, when Daniel and Andreas Schwend, driven by their entrepreneurial spirit, embarked on an exciting adventure. Aiming to shape the digital future, diconium was born. Rooted in eCommerce, we grew up with digital product development and evolved into a technical business transformation partner. Today, we are a global team of more than 2,500 experts spread across 15 locations in seven countries.   Dear Daniel, 30 years of diconium is an impressive milestone. You have shaped diconium with your visionary mindset, team spirit, and expertise. Your passion for driving technological progress for our clients with everything we do has guided us since day one. Thank you for being the company’s calm, visionary rock for the past thirty years. If there's one thing, we can assure you: your "baby" is in good hands with us. We will continue to give our best – for our clients and for the company and our team. 🚀   Dear Anja, in the last five years, you have guided diconium alongside Daniel through a remarkable growth journey from 900 to over 2,500 team members. You navigated us through challenging times, including a global pandemic and continuously shifting market dynamics. Your transformational leadership, passion for technology (being a computer scientist at heart), and dedication to creating an impact for our clients have been truly inspiring. Your commitment to excellence and your collaborative spirit played a significant role in our success.   With that, there is nothing more to say than THANK YOU! Thank you for being such outstanding leaders. 🧡

Welcome to our new LinkedIn newsletter! With this monthly newsletter, we provide insights into data, software, and AI to help drive your business forward. In our first update, we share three key insights to help you advance your AI journey and optimize its value for your business.

Generative AI is evolving at an unprecedented pace, while customer demands become increasingly complex and diverse. These developments reshape how businesses create value, engage with customers, and drive innovation. Synchronizing digital strategies with operational implementation has become a critical determinant of business success.   Our webinar series provides expert knowledge and practical insights to help you understand these challenges and future-proof your business in this dynamic environment.   Here's what we have in store for you:   "Exploring AI Frontiers: Quo Vadis GenAI?" With Michael Rocktäschel 📅 February 6 | 4 p.m. CET | English 💡 Learn how to identify and responsibly implement high-impact use cases across sales and marketing, product research and development, customer service, and software engineering.   "Mastering Customer Experience Management for long-lasting customer relationships" with Dr. Danijel Jozić 📅 February 18 | 4 p.m. CET | English 💡 Gain practical insights into building data-driven CX strategies that translate into measurable business growth and lasting customer relationships.   "Think holistically, act strategically, leverage AI: The diconium CUBE" with Anne Mee Küther, Dietmar Franz & Peter Montag 📅 February 21 | 3:30 p.m. CET | German 💡 Discover a practical framework that combines methodology with AI to seamlessly integrate business goals, strategy, operations, and customer demands   Choose the expert session that interests you most and register here: https://lnkd.in/gxhv3qiA

Artificial Intelligence is an essential driver of tomorrow's global market economy. Generative AI promises transformative potential across business functions, especially in marketing & sales, product research & development, and software engineering.   However, the main challenge for organizations remains identifying, implementing, and effectively scaling high-value AI use cases.   Successfully leveraging GenAI requires a strategic approach that considers the AI readiness of your organization, a solid understanding of the technology and its capabilities, and aligning AI initiatives with your business objectives.   Join our AI expert Michael Rocktäschel in the upcoming webinar "Exploring AI Frontiers: Quo Vadis GenAI?" on February 6 at 4 PM CET to discover concrete steps to accelerate your AI journey.   Secure your spot! ⬇️

Accessibility testing: where usability meets market success Improved digital usability starts with accessibility testing. By integrating strategic accessibility testing throughout your development process, you ensure compliance with regulations. Additionally, you create products that perform better in the market and appeal to diverse audiences. 👇The solution: A systematic approach identifies opportunities for optimization and prevents costly fixes. It delivers measurable business impact through 3 proven methods. Ready to make accessibility a priority? Contact us at contact@dicnium.com --- #DigitalAccessibility #InclusiveDesign #UXExcellence

You've already taken the first steps with Salesforce but are not sure what the right use cases are? Or are you already a Salesforce power user looking to get more from the tool?   Then, our upcoming webinar is for you. Join our Salesforce expert team Abhijeet Sanchawat, Michael Wagner, Ganesh Babu, and Vinod Jakore to gain insights into AI implementation strategies, regardless of where you are in your Salesforce journey. They will share concrete use cases for integrating Salesforce AI across various cloud environments, demonstrating its benefits and business impact. Sounds interesting? Here's everything you need to know: What? Webinar "Salesforce: Practical insights into Salesforce's AI solutions" When? January 29, 3.00 - 4.00 PM CET Where? Online   Secure your spot and gain valuable insights into Salesforce and its AI functionalities. ⬇️