INZMO

Joining us at ITC London on 27 - 28 January 2025 is Marko Zechlin, Chief Insurance Officer at INZMO. Together with Sumesh Vijayakumar, Marko will lead the Claims Optimisation workshop. In this workshop, you’ll learn about the most relevant topics surrounding this subject, such as: - Efficiency vs effectivity - Tackle rising costs - Prioritise customer experience - Successfully implement AI Want to learn more from Marko in London? Apply for your place here: https://lnkd.in/exegr6JS #ITCLondon #InsuretechConnect #insurance #insurtech Nuriya Powell

🎅 Xmas is coming – have you thought about protecting your gifts? Here's why! Digital devices are becoming increasingly popular under the Xmas tree! A survey revealed the following results:   👉 𝟱𝟰%-𝟱𝟳% of respondents would love to find a new smartphone, laptop, or desktop PC under the tree. 👉 𝟰𝟭% would be thrilled to receive a tablet. 👉 𝟮𝟬% would be happy with a game console at Xmas. Did you know that most claims for electric devices occur within the first 3 months (Research based on 2,500 mobile phone owners over the age of 18 in the UK.)? To ensure your loved ones can enjoy their new gifts for a long time, we recommend protecting the items with a solid protection plan. 𝑩𝒖𝒕 𝒘𝒉𝒊𝒄𝒉 𝒑𝒍𝒂𝒏 𝒚𝒐𝒖 𝒔𝒉𝒐𝒖𝒍𝒅 𝒄𝒉𝒐𝒐𝒔𝒆?   📱 𝑭𝒐𝒓 𝒎𝒐𝒃𝒊𝒍𝒆 𝒅𝒆𝒗𝒊𝒄𝒆𝒔 (phones & tablets), which are frequently on the move, we recommend coverage against accidental damage and theft.   🖥️ 𝑭𝒐𝒓 𝒔𝒕𝒂𝒕𝒊𝒐𝒏𝒂𝒓𝒚 𝒅𝒆𝒗𝒊𝒄𝒆𝒔, such as desktop PCs and game consoles, consider extending the warranty for extra peace of mind.   Device protection from INZMO can be a valuable addition, not only at Xmas! #MGA #INZMO #InsurTech #DeviceProtection #InsuranceSolutions #EmbeddedInsurance

🚀 Help us improve and get a €50 Amazon voucher!🚀 Have you bought insurance in the past 2 years? 🛡️ We’re looking for German customers to participate in a quick and easy prototype test for our new Self-Service Portal! No prior experience is required – we just want your honest feedback on how we can make the portal better for you. 😃 What’s in it for you? A €50 Amazon voucher as a thank you for 60 min of your time. 🎁 🖥️ All you need is a computer and a willingness to share your screen. It’s a laid-back session where we test the portal, not YOU! 👉 Sign up now and make your voice heard! Help us shape the future of insurance with a few clicks. 🙌 Book a spot here: https://lnkd.in/dmeqaKKU #UserTesting #UXDesign #Insurance #CustomerExperience #Innovation #PrototypeTesting #AmazonVoucher #Germany #SelfService #Inzmo

INZMO and United Share GmbH have teamed up to make renting a smoother ride for everyone. Together, we're taking the stress (and hefty price tags) out of rental deposits. Yes, you heard that right – no more scrambling for cash to secure your dream flat. 🎉🏡 This partnership is more than just a handshake; it’s a leap toward innovation and affordability in the rental world. Whether you're a tenant, landlord, or just someone who appreciates good vibes and intelligent solutions, this is for YOU. Check out how we're transforming renting into something you'll smile about 👉 Read More Here: https://lnkd.in/d5-JmY7C Together, we’re proving that "no deposit" doesn't have to mean "no peace of mind." 💡 Let’s reinvent renting, one lease at a time. Are you with us? 👏 #INZMO #UnitedShareApp #RentalRevolution #InsurtechInnovation #BetterTogether

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗖𝗹𝗮𝗶𝗺𝘀 𝗦𝗲𝘁𝘁𝗹𝗲𝗺𝗲𝗻𝘁 1️⃣ 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 Immediate claims settlement has become an important topic in the media. However, insurers are faced with the situation of not being able to decide the majority of claims within seconds, as each claim must be thoroughly assessed before a decision can be made. As each claim is unique, an individual assessment is essential, which means that an instant decision is not always possible. 𝗕𝘂𝘁 𝗶𝘀 𝗶𝗻𝘀𝘁𝗮𝗻𝘁 𝗰𝗹𝗮𝗶𝗺𝘀 𝘀𝗲𝘁𝘁𝗹𝗲𝗺𝗲𝗻𝘁 𝗿𝗲𝗮𝗹𝗹𝘆 𝘄𝗵𝗮𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝘀? 2️⃣ 𝗞𝗲𝘆 𝗙𝗶𝗻𝗱𝗶𝗻𝗴𝘀  Recent research has revealed that the level of empathy demonstrated during the claims settlement process has a more significant impact on customer satisfaction than the speed of settlement. This finding underscores the importance of a thoughtful approach to claims processing. 3️⃣ 𝗧𝗵𝗲 𝗥𝗼𝗹𝗲 𝗼𝗳 𝗔𝗜  In light of these insights, I believe that Artificial Intelligence (AI) plays a crucial role in enhancing the claims settlement and automation of process. AI empowers claims adjusters to make faster decisions by quickly analysing hundreds of pages of complex claims records. It provides clear and concise summaries that assist adjusters in making accurate decisions efficiently. Additionally, AI can identify potentially fraudulent claims, which helps to reduce costs and minimise wait times for customers. 4️⃣ 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗔𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 The time saved through AI analysis and automation allows claims adjusters to focus more on the individual needs of customers and their specific situations. This shift not only improves operational efficiency but also enhances the overall customer experience. 🏁 𝗠𝘆 𝗖𝗼𝗻𝗰𝗹𝘂𝘀𝗶𝗼𝗻! I support a collaborative approach between AI and human claim adjusters. By leveraging the strengths of both, the claims settlement process can become more efficient while maintaining the necessary empathy that is vital for customer satisfaction. I can confidently say that we at INZMO have achieved a symbiosis of claims automation and human interaction with our customers. The customer ratings of our claim assessments underscore that we are on the right path 📈 . I am excited to see how AI is increasingly becoming a part of our daily lives. #AI #INZMO #Insurance   #Innovation #InsurTech #ClaimsSettlement   #CustomerExperience 

🚀 Thrilled to see INZMO's new branding making waves and being globally recognized as one of the trendsetters for 2025 in graphic design (up there with some truly MASSIVE names)! 🌟 Huge shoutout to the creative genius Stepan Solodkov and the powerhouse team at Tabasco. The Agency – you nailed it, delivering exactly what we dreamed of on the very first shot! 💥 Here's to a future where design speaks louder than words. 🙌 #DesignGoals #INZMO #TrendSetters2025 https://lnkd.in/djPRmipN

🌟 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗖𝗹𝗮𝗶𝗺𝘀 🌟 For customers the truth of insurance comes out when they have to file a claim and need help. In the world of insurance, the claims process can often be a daunting experience for customers. As professionals in the insurance industry, it's crucial for us to understand what our customers expect when they file a claim. 🔍𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 & 𝗵𝗼𝘄 𝘄𝗲 𝗮𝘁 𝗜𝗡𝗭𝗠𝗢 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗶𝗻𝗴 𝘁𝗵𝗼𝘀𝗲:   1️⃣ 𝗦𝗽𝗲𝗲𝗱 𝗼𝗳 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴: Customers expect their claims to be processed quickly. According to a survey by J.D. Power, 70% of customers expect their claims to be settled within a week. 𝗜𝗡𝗭𝗠𝗢: Our avg. response time to customer enquiries is 2.13 hours   2️⃣ 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆: Clear communication is vital. A study by Accenture found that 83% of customers want to be kept informed throughout the claims process. 𝗜𝗡𝗭𝗠𝗢: Through our improved claim filling flow, we keep our customers up to date, so they have always an understanding what comes next.   3️⃣ 𝗙𝗮𝗶𝗿𝗻𝗲𝘀𝘀: Customers expect a fair assessment of their claims. Research indicates that 60% of policyholders believe that their claims should be handled with integrity and fairness. 𝗜𝗡𝗭𝗠𝗢: Treating our customers correct and fair is in our DNA. Our rating after claim filling proofs that we are in a good place.   4️⃣ 𝗘𝗮𝘀𝗲 𝗼𝗳 𝗨𝘀𝗲: A seamless and user-friendly claims process is essential. According to a report by Deloitte, 75% of customers prefer digital channels for submitting claims. 𝗜𝗡𝗭𝗠𝗢: Our improved digital claim filling flow help customers to report their claims in a minimum time and with minimum effort.   As we strive to meet all of these expectations, let’s remember that our goal is not just to settle claims, but to build trust and foster long-term relationships with our customers. By prioritising the needs of our customers, we are able to enhance their experience and improve overall satisfaction.   A big shout out to Sarah our Head of Customer Operations and her team for their daily commitment to our customers. #Insurance #CustomerExperience #ClaimsProcessing #CustomerExpectations #InsuranceIndustry #EmbeddedInsurance

🎉 BIG NEWS ALERT! INZMO just bagged the Best Embedded Insurance Provider title at the Global Insurtech Awards 2024! 🎉 #GlobalInsurtechAwards2024 We’re over here doing our happy dance 💃🕺 because this award is a major win for our mission to make insurance easy, invisible, and dare we say… kinda cool? 🕶️ From revolutionizing how people interact with insurance to delivering seamless, worry-free protection right where and when our customers need it – we’re obsessed with making insurance as smooth as possible. This recognition is proof that we're on the right track! Massive shoutout to our awesome team who brings their A-game every day, our partners for sharing our vision, and our amazing clients who inspire us to raise the bar even higher. 🚀 Here’s to more game-changing, boundary-pushing, insurance-reimagining moments ahead! 💥 #INZMO #InsurtechVibes #EmbeddedInsuranceChampions #GlobalInsurtechAwards2024

🌍 Sustainable business models with embedded insurance from INZMO! As we navigate the challenges of climate change and increasing environmental awareness, it's crucial to rethink our consumption habits. Did you know that over 1.4 billion smartphones are sold each year and that only in Germany 210 million devices are not in use? 📱 This staggering number contributes significantly to electronic waste, which is projected to reach 74 million metric tons by 2030! In response to this growing concern, many consumers are shifting from purchasing phones to rental programs. This not only reduces waste but also promotes a circular economy where devices are reused and recycled. By renting devices, consumers can extend the lifecycle of devices and minimize our environmental footprint ♻. But there's more we can do! Embedded insurance against damage plays a vital role in this transition. By protecting rented items, we can ensure they remain in circulation longer, reducing the need for new replacements. Studies show that devices with insurance are 30% more likely to be repaired rather than replaced, further contributing to sustainability efforts. We are committed to supporting this shift towards a more sustainable future. Our embedded insurance solutions not only provide peace of mind but also encourage responsible consumption and longevity of devices. We give customers, rental providers and sellers across Europe the opportunity to use our insurance solution to prolong the usage of item such as mobiles, tablets, e-scooters and bicycles. Let’s work together to make a positive impact on our planet! #Sustainability #ClimateChange #EnvironmentalAwareness #CircularEconomy #EmbeddedInsurance #INZMO #MobilePhoneInsurance #PeaceOfMind #INZMO #SmartphoneProtection