refive

📆 Mark your calendars for a brand new series of Retail Talks! 📌 Tune in on 28th November, at 5 PM CET, for an exciting first episode of "𝗛𝗮𝘂𝗹" - 𝗔𝗺𝗮𝘇𝗼𝗻'𝘀 𝗕𝗮𝘁𝘁𝗹𝗲 𝗔𝗴𝗮𝗶𝗻𝘀𝘁 𝗧𝗲𝗺𝘂 See you soon!

🌟 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀, 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗴𝗼 𝗽𝗵𝘆𝗴𝗶𝘁𝗮𝗹? The line between online and offline shopping is blurring, and customers expect a hybrid shopping experience. As a result, forward-thinking e-commerce brands are embracing phygital retail to create seamless customer experiences. But how do you effectively merge digital convenience with the in-store experience? Our latest blog breaks it down: 🤔 Why Phygital? Meet customer expectations across all touchpoints. ❓ What It Means: Deliver interactive, personalised, and data-driven experiences in physical stores. 💡 How to Start: Leverage tools like digital receipts and smart in-store touchpoints to unlock customer insights and drive engagement. Learn more here 👉 https://lnkd.in/ea8ms_4E #refive #retailtechnology #retail #phygitalretail #ecommerce #omnichannel #retailInnovation

🗞️ Here is your weekly update on the biggest retail industry news! Let’s have a look! 🤩 🛒 Walmart’s retail media network, Walmart Connect, posted 28% year-over-year growth, now contributing nearly a third of its $6.7 billion operating income. Fueled by its expanding third-party marketplace and innovative ad offerings, Walmart is leveraging its ecosystem to drive significant advertising revenue, with U.S. growth at 26% and international ads surging by 50%. 🤖 AI search engine Perplexity has launched a shopping feature for U.S. subscribers. It offers visual product cards and one-click purchasing through Shopify merchants with no affiliate fees, positioning itself as an unbiased alternative to Google and Amazon's shopping platforms. 📱 Google has upgraded its Lens technology to enable real-time in-store visual search, allowing shoppers to access product information, pricing, and inventory by using their smartphone cameras. The system, powered by Google's Shopping Graph of 45 billion products and Gemini models, has partnered with major retailers like Target and Macy's, building on Lens's existing 20 billion monthly visual searches. 📈 Consumer confidence in the UK rose three points in November, with increased optimism across all sectors, particularly in shoppers' intentions for Black Friday and Christmas purchases. Despite this improvement, attributed to rising wages and lower interest rates, analysts remain cautious due to ongoing inflation and cost-of-living pressures. 💌 If you liked the summary, please like, comment & repost. #retail #retailnews #retailtechnology #retailmedia #ai #refive

📱𝗙𝗿𝗼𝗺 𝘀𝘁𝗼𝗿𝗲 𝗺𝗲𝗺𝗼𝗿𝗶𝗲𝘀 𝘁𝗼 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀: 𝘁𝗵𝗲 𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗼𝗳 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 🤝 Remember when your local store staff knew exactly what you needed? Those days of personal recognition may be fading, but the need for customer understanding hasn't changed - it's transformed. In this week's throwback from The Retail Spotlight podcast, we explore this evolution through two perspectives: 🎯 Mitul K. Jain shares his personal memories of Bata stores in India 🇮🇳, where staff knew customers by name and remembered their preferences. 💡 Roger Graell Sole, Bata Group's Chief Digital Officer, reveals how they're recreating this personal touch in the digital age through smart data use: 🌟 Predicting size preferences across channels 🌟 Customizing product recommendations based on shopping patterns 🌟 Building digital experiences that feel as personal as those store visits from decades ago 👉 Key Insight: True customer understanding hasn't disappeared - it's evolved. Today's successful brands use data not just to know their customers, but to anticipate and enhance their experience at touchpoints. 🎧 Full episode link in comments! #retail #customerexperience #digitaltransformation #personalisation #retailinnovation #TheRetailSpotlight #podcast

🌟 𝗪𝗵𝘆 𝗥𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀 𝗦𝗵𝗼𝘂𝗹𝗱 𝗘𝗺𝗯𝗿𝗮𝗰𝗲 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 🌟 Customer expectations are at an all-time high, and delivering generic experiences is no longer enough. Despite 73% of customers wanting personalised interactions, only 18% of consumers feel that retailers are meeting those expectations. This gap is costing retailers in engagement and loyalty. 𝗪𝗵𝗮𝘁 𝗶𝘀 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲? It's the process of using massive data sets to deliver relevant, tailored experiences in real-time across all customer touchpoints. Think of it as making each interaction contextually meaningful and valuable—at scale. Done right, it can boost revenue, conversion rates, and customer satisfaction while also driving deeper engagement and greater lifetime value. 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗰𝗵𝗶𝗲𝘃𝗲 𝗜𝘁? 1️⃣ Unify your customer data: Break down data silos to get a 360° view of each customer. 2️⃣ Create an omnichannel strategy: Ensure every channel, from in-store to digital, delivers a cohesive experience. 3️⃣ Leverage AI and automation: Use technology to optimise and personalise interactions in real-time. When executed effectively, personalisation programs surpass revenue and conversion targets by over 60%! 📈 #Personalization #PersonalisationAtScale #RetailTech #CustomerExperience #DataDriven

👓 𝗛𝗼𝘄 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗢𝗽𝘁𝗶𝗰𝗶𝗮𝗻 𝗥𝗲𝘁𝗮𝗶𝗹 𝘄𝗶𝘁𝗵 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗥𝗲𝗰𝗲𝗶𝗽𝘁𝘀? 🤔 Understanding and engaging with your customers is crucial in today's competitive landscape. However, many opticians struggle to capture comprehensive customer data and bridge the gap between online and offline channels. Our latest blog explores how digital receipts can be a game-changer in transforming optician retail, making it easier for them to connect with customers, streamline processes, and enhance customer experience. Read more here 👉 https://lnkd.in/es8DUwAj #Opticians #CustomerExperience #DigitalReceipts #Personalisation #RetailTech

Get ready for a new chapter of Retail Talk! We're thrilled to introduce a powerful duo of industry experts: our very own Mitul K. Jain alongside Darko Pavic. Together, they'll bring fresh perspectives on retail strategy and customer experience. Join these thought leaders as they talk about emerging trends, share valuable insights, and explore what's shaping the future of retail. Launch happening soon – you don't want to miss this! #RetailTalk #Retail

🗞️ Here is your weekly update on the biggest retail industry news! Let’s have a look! 🤩 Amazon has launched a Virtual Holiday Shop featuring immersive 3D technology that lets customers browse through a festive digital environment with music and animations. The interactive experience showcases over 300 popular gift items and toys, aiming to make holiday shopping more engaging and entertaining for customers. Benefit Cosmetics has introduced The Benemart, a 3D virtual shopping platform. It is now available in the US, UK, Germany, and France. The immersive experience allows customers to create customizable avatars wearing Benefit-inspired makeup and outfits while shopping through virtual aisles with shopping carts. Starbucks has integrated DoorDash delivery directly into its mobile app across North America, offering customers seamless ordering with the same menu customization as in-store purchases, marking its first in-app delivery service. CVS Health is launching programmatic audio advertisements in 6,900 stores. The system allows brands to deliver targeted 30-second audio messages to in-store shoppers, with CVS reporting that customers who hear these ads are 90% more likely to consider purchasing advertised products. 💌 If you liked the summary, please like, comment & repost. #retail #retailnews #retailtechnology #customerexperience #refive #retailmedia

🚨 Exciting News for All Retail Enthusiasts! 🚨  Get ready for a whole new way to explore the latest developments shaping the retail industry. Starting soon, I’ll be teaming up with my partner Mitul K. Jain from Berlin’s refive to bring you "Retail Talks" – a live, unfiltered discussion on the hottest topics in retail.  This isn’t your typical podcast, webinar, or polished presentation. It’s raw, real, and relevant. Just two passionate professionals dissecting retail news, debating its impact, and sharing diverse perspectives on what it means for businesses like yours.  🗨️ What’s in it for you? The chance to join the conversation, ask questions, and share your views in real time.  Whether you're a retail leader, tech enthusiast, or someone who just loves being at the forefront of industry trends, this is YOUR space to engage, learn, and connect.  We’re bringing spontaneity back to the discussion table. No fluff, no filters – just actionable insights and meaningful debates.  🔥 Are you ready to rethink retail with us? Join us and don’t forget to tag someone who shouldn’t miss this too!  #RetailTalks #RetailTech #RetailInnovation

Get ready for our upcoming episode of #RetailTalk, where we're introducing a brand new concept with Darko Pavic and Mitul K. Jain from refive leading the way! 🚀 Before we start, let's take a quick look back at their insightful discussion from the last episode, in which they explored the power of #WhatsApp in retail. Stay tuned for more! #Retail #RetailIndustry