🚀 Customer Service is Evolving – Hear It Firsthand from Our CEO Paulo Nunes at CCW25 At the core of customer service, it’s all about people. The real game-changer? Blending AI with human expertise to create smarter, more efficient experiences. Nothing replaces the human touch… but AI can enhance it! If you’re at CCW25, make sure to connect with Paulo today or tomorrow and explore how AI is reshaping customer experience. Reach out and let’s talk! 👈 #customerservice #Kundenservice #CCWberlin #CCW2025
First day of the Call Center World 2025 – CCW 2025 – Where Humans Meet AI. Disclaimer: I'm a technology enthusiast. Walking around the exhibition halls, it’s clear – most stands showcase technology providers. But let’s not forget, customer service isn’t about tech. It’s about people – you and your customers. That’s why I’m excited about what we’re doing at Two Impulse together with Globl.Contact. We’re not just offering another AI tool. We are re delivering a full-service customer experience, blending human expertise with technology. Globl.Contact brings its 100% remote, flexible customer service teams, focused on real human connections, while we at Two Impulse enhance this with AI-driven solutions that optimize processes and free up agents to focus on what matters most – your customers. Together, we’re redefining customer service through partnership, not just technology. Feel free to contact me Kai Michael Czeschlik or Hartmut Anderer for a chat about customer service excellence! #customerservice #ai #largelanguagemodels #ccw25 #ccw #ccw2025