Ondus Boracay Resort

Alles war großartig!

Unfortunately, our stay at this hotel was extremely disappointing, and we were forced to leave due to terrible service. Firstly, our room was not cleaned throughout the entire day. We requested housekeeping at the front desk, and were told it would be done. However, when we returned to the hotel at 7 PM, the room still hadn’t been cleaned, even though it was around 2 PM when we had initially asked for the service. The housekeeping staff even lied to our faces, claiming they were calling the manager, but the manager never showed up. Resolving the issue took us a full hour. The next day, we spoke to the hotel manager, and his attitude was appalling. He was extremely unfriendly and refused to listen to our complaints. By the end of the conversation, he started raising his voice and eventually told us to leave the hotel. This was the first time we’ve ever experienced such rude service, where the staff is unwilling to resolve issues, defends the mistakes of their team, and communicates with guests in an arrogant and aggressive manner. We did not expect this kind of treatment, and unfortunately, it led us to make the decision to leave the hotel.After speaking with the hotel manager, I requested to have my last night canceled. However, the manager stated that it was not his responsibility. Yet, on the TripCom platform, I was waiting for confirmation from the hotel management, which is clearly within their duties. They refused to cancel the last night, further escalating the conflict. What was most frustrating was their complete unwillingness to listen to my reasoning and evidence. The manager continuously interrupted me, showing no interest in understanding my concerns.

Ich war im November 2024 mit meiner Familie hier. Wir freuten uns darauf, Zeit zusammen in Boracay zu verbringen. Wir hatten große Erwartungen, weil dies ein neues Hotel war. Wir checkten um 15 Uhr ein und ließen unsere Sachen sofort in unseren Zimmern, um die Gegend zu erkunden und Zeit miteinander zu verbringen. Wir hatten zwei Zimmer für insgesamt 7 Personen gebucht. Als wir nach dem Abendessen wieder in unseren Zimmern ankamen, bemerkten zwei meiner Nichten in zwei verschiedenen Zimmern, dass Geld in ihren Taschen fehlte. Sie gingen sofort zum Hotelmanager, ohne viel Hilfe zu bekommen. Er sagte, dass alle seine Mitarbeiter vertrauenswürdig seien und beließ es dabei. Wir werden nie wieder in dieses Hotel gehen und ich hoffe, dass alle vorsichtig sein werden, wenn sie in diesem Hotel buchen.

Super accommodating ng mga staff halos lahat mababait at di ka nila hahayaan … super satisfied lahat ang ganda ng hotel at malinis …. super bait at magaling din si maam rhej AND maam andrea . And si maam jenny … may nakalimutan din po pala ako si sir ray and sir harley and sir gab ….. sa front office …. Talagang i guguide at i wewelcome ka niya ng maayus …… BEST RECOMMENDED SA LAHAT NG MGA GUSTO MAG BAKASYON……..