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Verifizierte Bewertungen
Lage4.4
Ausstattung4.2
Service4.6
Sauberkeit4.5
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Großartiger Aufenthalt!(30)
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Ausgezeichnete Lage(11)
Gute Lage(9)
Köstliches Frühstück(7)
Negative Bewertungen(4)
Thriving JJ
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Okt. 2024
Business
33 Bewertungen
4.2/5
Sehr gut
Gepostet am 17. Nov. 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Übersetzen
Antwort der Unterkunft: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Anonymer Benutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2024
Business
96 Bewertungen
4.7/5
Wunderbar
Gepostet am 27. Juni 2024
Nice modern hotel.
The bed backrest is not clean. For some smell.
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Antwort der Unterkunft: Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, hygiene, view from the rooftop swimming pool, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Sincerely yours,Linh Chi (Candy)Guest Experience Manager
M. Waters
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2023
Business
20 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Dez. 2023
Lovely staff and clean room. Good location. Convenient to travel around.
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Antwort der Unterkunft: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Gastnutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Febr. 2024
Business
48 Bewertungen
3.2/5
Gepostet am 22. März 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
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Antwort der Unterkunft: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
Twin A
Superior-Zimmer mit 2 Einzelbetten
Aufenthalt im Juli 2023
Business
31 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Aug. 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
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Antwort der Unterkunft: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Anonymer Benutzer
Aufenthalt im Juni 2023
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Aug. 2023
Really good hotel with excellent customer service and convenient location
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Antwort der Unterkunft: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Okt. 2023
Single
12 Bewertungen
5.0/5
Hervorragend
Gepostet am 30. Nov. 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
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Antwort der Unterkunft: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Apr. 2024
Reise mit Freunden
52 Bewertungen
5.0/5
Hervorragend
Gepostet am 26. Mai 2024
Very good value for money, location are great.
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Antwort der Unterkunft: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Gastnutzer
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Sept. 2023
Business
14 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Okt. 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
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Antwort der Unterkunft: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Okt. 2024
Single
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Nov. 2024
Good services
Übersetzen
Antwort der Unterkunft: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent
Messi_goat
Superior Zimmer mit Kingsize-Bett
Aufenthalt im Apr. 2024
Business
9 Bewertungen
4.0/5
Sehr gut
Gepostet am 8. Juni 2024
Nice experience.
Übersetzen
Antwort der Unterkunft: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive
연령미상
Aufenthalt im Febr. 2023
Single
15 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Apr. 2023
good good goodgood good good
good good goodgood good good
good
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Antwort der Unterkunft: Dear 연령미상, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Ms. Ngoc (E-Commerce Executive)
Ognjen Vignjevic
Aufenthalt im Jan. 2023
Business
5 Bewertungen
4.5/5
Großartig
Gepostet am 26. Febr. 2023
Perfect hotel for business trip. Very happy and will go there again
Übersetzen
Antwort der Unterkunft: Dear Ognjen VignjevicThank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best Regards,Ms. Ngoc (E-Commerce Executive)
Anonymer Benutzer
Aufenthalt im Sept. 2022
Familie
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Nov. 2022
A trusted chain hotel that lives up to the name no matter where you go. Great price, great location and friendly staff. Will stay again.
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Antwort der Unterkunft: Dear valued guest, Thank you so much for your nice compliment. This motivate us a lot so we can do better and better in the future. Hope to welcome you again in the future. Have a nice day. Ms. Ngoc (E-Commerce Executive)
ChuckyAE
Aufenthalt im Apr. 2023
Single
127 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Mai 2023
Great hotel with friendly and helpful staff.
Übersetzen
Antwort der Unterkunft: Dear ChuckyAE,Thank you for your recent stay at the Mercure Hotel Hai Phong.We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you again for your compliments and support. We look forward to welcoming you and your family back soon.Best regards,Ms. Ngoc (E-Commerce Executive)