Gastnutzer
8. April 2024
TLDR: Your room might get cancelled without warning or notification if you book the room with a debit card to pay on location. The room might be nice, we never got to experience it because the owners cancelled our reservation a few days prior to our stay because they couldn't verify our debit card. We booked with a debit card because we chose the option to pay at the hotel. They cancelled without contacting me to ask for another card, and they didn't even send me an email to notify me that they had cancelled the reservation. I found out that they had cancelled when I contacted them to inquire about check-in procedures two days before our arrival, this was two days before easter which seems to be extremely busy for Rome with the Vatican and Pope and all. They didn't even apologize but just stated that we "didn't owe them money" and suggested that we try to find another hotel. When I asked why they cancelled without contacting me they just wrote that they, and I quote: "checked with ******* and I am entitled to cancel as the credit card does not guarantee the room". So yeah, the hotel may be nice, I don't know, but if you reserve the room with a debit card to pay at the hotel, they might cancel the reservation without contacting you first or even notifying you.
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