Beautiful hotel. Very large and well furnished rooms. The room servicing wasn’t as thorough as one would expect. We had run out of refillable soap, the towels were a bit ragged and the drinking glasses weren’t changed. The safe didn’t work so we had to use the master key. We were fairly sure it just needed four AA batteries. We had a small balcony, but it was shared with the neighbouring room which was a bit odd. The AC wasn’t the best. The ceiling fan was helpful. There was no window view. The breakfast was lacking for the price, but the all day food menu and drinks was very good quality. The pool was the best part. I estimate it to be just under 14metres and there’s loads of quiet opportunities to swim lengths. The reception staff did not have the best communication skills. For example, upon arrival, we were immediately told about booking a Tuktuk to the Angkor Wat park entrance but not told where to get tickets to the Angkor Wat park. That was another ordeal. Tip: Angkor Wat is extremely large and you cannot pass through on foot/car, as a foreigner, without a ticket. One day was more than enough for us. Unfortunately the entrance fee is an external company and does not go to the community, like many attractions as we later found out. Tip 2: We hired a moped though the hotel, for convenience sake, even though it was a more pricey than locally. We were given the most bashed up, underpowered moped with a throttle that would cut out and fall back to 0mph, causing a woozing ride. The seats were also extremely uncomfortable. We also weren’t upsold, and for 2 dollars more, we could have got a motorbike. My partner and have both done motorcycle training. Tip 3: Do not bother trying to drive to the lake. You will be stopped for being a foreigner and you must get a boat. We did not avail. The customer satisfaction of the boat isn’t great. Moreover, the laundry service was a little tardy. We dropped our laundry the night before and told we collect at 6pm. It wasn’t back until 8pm. It would have been nice to know so we could plan our last day better. It’s around 1km into town, on the less popular end, which is great for us because we enjoy a short walk and being on the outskirts, away from the hustle. All in all, we would definitely stay again, for the cheerful and friendly staff and excellent pool and restaurant menu.
Super
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