Barberstown Castle

We went for a wedding: this hotel does a LOT of weddings and exceptionally well too. We stayed two nights and had an excellent time. The rooms are expensive (Irish hotels are) but this was worth it. The rooms are huge and well-appointed and our bathroom practically as large as our bedroom at home. And everyone else’s rooms seemed likewise. The breakfasts were great and the wedding catering excellent: the beef main course was very fine and then they came round with second steaks - though I don’t see how anyone managed two. The two aspects that really stood out were the exceptional surroundings with beautiful flowers everywhere and the really delightful staff team: nothing seemed too much trouble and there were a lot of charming young workers beavering away both in the hotel and banqueting suite. We felt very well looked after throughout our stay. Oh and the wedding noise didn’t impinge on the hotel at all - just as well as there are weddings almost everyday at this time of year.

I had my wedding here yesterday and we had the most awful experience with wedding coordinators and management. Complete gaslighting all the way. Our coordinator Annie quit 5 months before the wedding, prior to that she ignored us when we came for our pre wedding meal. She also never responded to emails. Then after she quit, the manager Richard told us he would take over everything and even be with us on wedding day. Richard only spoke to us one time after that and then ignored our texts. On our wedding day he passed us nodded at us and that was it. He didn’t come talk to us or check in. Paddy however who was there on the day was amazing and we do want to thank him along with Aidan who gave us amazing service at the bar and during our reception. The service team who work during reception and in the morning during breakfast are so kind and we are incredibly thankful for that. After our coordinator left so many things fell through the cracks and our new coordinator Derin and the owner Teds way of handling this was to gaslight and say oh no Annie wouldn’t have told you that. Annie told us we could have the wedding suite in the castle, but Barberstown apparently don’t offer their nicest room to the wedding couple like other hotels do. They did offer me to spend another 800 on it if I wanted to be there, meaning that room was free that night but they didn’t want to honour the word of the original coordinator. Nothing special was done in the other suite they did offer us. Our original coordinator booked my husband a room for the night before the wedding and I had the bridal suite. But when we arrived they couldn’t find the reservation and instead of honouring what we were told, Lisa at reception was very rude and kicked my husband out of the room the morning of and insisted his groomsmen pay immediately for that room, my husband called me and put her on the phone, I was trying to get my makeup done and hair and she was being very rude to me and arguing that it was never booked in the first place when it was. We had several conversations about it with coordinators even the newer one and confirmed we would be able to have breakfast in our seperate rooms morning or the wedding. The coordinator to my face also denied it while I’m standing waiting to go down to get married. Basically trying to convince us that never happened because they messed up. When my husband got upset at being put in this situation they accused him of shouting at a staff member and messing with papers but this did not happen he even asked to see the video recording which they claimed to have and then they backtracked and changed the subject. The owner Ted has no idea how to work with customers. We tried to explain how all this behaviour was unacceptable morning of the wedding and prior to that and he just kept talking about how my husband did this even though he just got upset like a normal groom would and did not do anything they suggested he did. We didn’t want any compensation, we j

Visited Barberstown Castle last weekend for a birthday party with family and friends , and what a wonderful experience we all had .Firstly , the Staff were incredibly helpful and friendly, and extremely well trained . The rooms were super elegant , spacious and comfortable. We had fabulous dining experience in the Elizabethan Suite , and WOW ! what services from the wonderful Waiters . Drinks in the Green bar , under the supervision of the amazingly helpful Maitre D , a big ‘thank you ‘ to him . The ambiance is just lovely at Barberstown, especially at Christmas, with the open wood fires and festive decorations. I simply could not recommend it enough for a function, break or fine dining lunch or dinner . Our guests were blown away ! Many Thanks to everyone at Barberstown Castle

we had booked two junior suites with dinner in this hotel for a special occasion and received a follow-up email to call and book the dining time slot. we spent days ringing the hotel and only getting a voice mail and never got any call back from the hotel. After a week we eventify got someone to answer the phone and everything went rapidly down hill from there. First we were asked for the booking details and the requests and that the person answered don't deal with that and she would pass it to a college and we would get a call back in a few mins needlessly to say that didn't happen and got a call back almost 6 hours later again we had to repeat the information as it had not been passed on. we asked for to set the time for the restaurant and requested the barter room and got a very sharp no this is only for Formal Guests! I have to say we were taken aback for to be told more or less in this manner we were not good enough for to dine in this restaurant. we then ask the person why this was the case and was told this is not an option for you. we then asked was it that it might be more expensive and if that was the case we were willing to cover any additional charge again we were told its not available to you and your only option was the bar food, we did not book bar food in our booking. I stated this and was promptly told if we did not like this we could cancel our booking and try find another venue. I have to say I was shocked by this attitude and total lack of any respect for their customers and requested that someone from management would call. Again this call never came, having given some time for the call I then wrote an email of complaint to the hotel and after another 10days still no response. This is a horrible way for any hotel to treat is customers with total contempt I am just sorry that I did not read all of the 3, 2 and 1 star trip advisor reviews first before we put ourselves through this horrible experience. Lesson learned Star ratings on hotels do not reflect customer service. I have made ever attempt for to resolve this prior to writing the review as normally i do not write reviews.