Batam City Hotel

Near Tua Pak Kong, A2 foodcourt, BCS mall, Grant batam mall

Was given a room with Aircon leaking & can’t feel the air from Aircon. Even after the technician came to check, they only put a towel on the floor to absorb the water leaking but doesn’t solve the problem. I have to call in to request to change room and can only next day afternoon but the worse part is after changing the room, there is no difference at all! Changed into a room with Aircon (not leaking) but no coldness. Stayed in this hotel without having the need to cover blanklet during our sleep. Even my house Aircon is stronger than theirs. How bad can it be? First and Last time staying in this hotel!

Booked 3X Executive rooms reached early at around 9-10am but was given only one room for our luggages and told us only able to check in at 2pm so we went to shop and return only at 7pm to check in the remaining 2 rooms and to found out that the initial corner room given to us earlier on was having eerie vibes and so we went for a change of room but was told rooms fully booked on the same floor but after overheard the conversation from other hotel guest who came to check in found out that there are 2 remaining rooms left so we ask the receptionist again and got our initial room changed but we found out another problem whereas the Room type given after change and before change are also of the wrong room type deluxe room instead of Executive rooms as there is huge size difference in the room compared to the other 2 rooms.

Service very good. Reception staff very helpful n friendly. Rooms very clean. Convenient location for shopping n eating. Price very reasonable. Very happy. Will come again.