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We are excited to announce the appointment of Vitul Kwatra as the new Global Chief Executive Officer of iSON Xperiences. Vitul succeeds Pravin Kumar, our esteemed founder, who will now serve as Vice-Chairman of the Board. Under Pravin’s visionary leadership, iSON Xperiences has achieved remarkable growth and expanded into new markets. We are deeply grateful for his unwavering dedication and invaluable contributions since 2011. As we embark on this new chapter, we look forward to Vitul Kwatra's strategic leadership. With over 25 years of experience and a profound understanding of our business, Vitul is poised to drive iSON Xperiences to new heights. Read the full press release here: https://lnkd.in/dM7Bmjbk #LeadershipTransition #iSONXperiences #CustomerExperience #BPO #NewCEO #GrowthAndInnovation

Happy New Year from all of us at iSON Xperiences! As we welcome a brand-new year, we look forward to creating more opportunities, building stronger connections, and achieving greater heights together. Here's to a year filled with success, joy, and endless possibilities. #HappyNewYear #Welcome2025 #iSONXperiences

Today, we celebrate the courage and unity of Egypt. The 6th of October serves as a reminder of the power of standing together, much like at iSON Xperiences, where we unite as one team, working towards success and collective growth. Proud of our history, and optimistic about our future.

Curious about the driving force behind iSON Xperiences' success? Dive into our blog to discover the approaches and strategies that have propelled our rise in Everest Group’s CXM PEAK Matrix® 2024. Ready to transform your business? Discover how – read the full article now: https://lnkd.in/d_tRuej7 #BusinessGrowth #CXM #CustomerExperience #IndustryLeader #PeakMatrix2024 #iSONXperiences #ServiceExcellence

At iSON Xperiences we make a habit of recognizing the extra mile. Here is a glimpse of one of our accounts top performers recognitions celebrating our Leadership and Front-Line heroes. Here’s to pushing boundaries and making every win count.

We're over the moon! iSON Xperiences has been recognized by Everest Group as both a Major Contender and a Star Performer in their CXM Services PEAK Matrix® Assessment 2024 for EMEA. This double victory is a validation of our strategy and execution and underscores our dedication to delivering exceptional customer experiences.  We couldn't have achieved this without our amazing team and incredible clients. Thank you for your continued support and trust. Your feedback and partnership have been invaluable.   #CXM #CustomerExperience #EverestGroup #PEAKMatrix #iSONXperiences #MarketLeader #EMEA

Energy Sector's Customer Crisis: Can You Afford to Ignore It? Is your energy firm feeling the heat from customer dissatisfaction? Recent surveys reveal major challenges in the UK energy sector, with poor customer service, billing inaccuracies, and inefficient complaint handling leading to low rankings and frustrated customers. iSON Xperiences provides tailored solutions to help energy firms turn this around. We offer: • 24/7/365 multilingual customer support to improve response times and satisfaction. • Streamlined billing processes to reduce errors and enhance accuracy. • Dedicated complaint management teams to ensure swift and effective resolutions. • Data-driven insights to optimize services and meet customer needs. Don't let customer experience be your Achilles' heel. Partner with us to boost your rankings while exceeding customer expectations. Learn more: www.isonxperiences.com

Today, we celebrate the birth of Prophet Muhammad (peace be upon him), a beacon of love and peace. His life serves as a reminder of the power of empathy and community. Let’s come together to spread love and positivity in our workplaces and beyond. #Mawlid #Peace #Community

What an incredible experience at our recent Change Management session. We brought together 100 passionate iSONites from Assiut and Cairo, including specialists and top management, to dive into team-building activities that emphasized persistence, feedback, and skill development. A huge shoutout to Spark Events, and Coursinity for orchestrating such a dynamic event. Together, we're not just adapting to change; we're thriving in it! #ChangeManagement #TeamBuilding #LearningJourney

Join iSON Xperiences at the SOCAP International Symposium in North Beach, California from September 17th to 19th. To arrange a meeting with our Offshoring to Africa experts, please email Vitul Kwatra at vitul.kwatra@isonxperiences.com or connect with him directly on LinkedIn: https://lnkd.in/dBEdgGin