Outbound Customer Service Representative

Sigma Fit, Egypt's top tech sportswear brand, is looking for a proactive and enthusiastic Outbound Customer Service Representative to join our dynamic team. At Sigma Fit, we integrate cutting-edge technology into sportswear, providing innovative solutions for modern lifestyles.

About Us:

Sigma Fit is dedicated to creating sportswear that solves everyday challenges like stains, odors, and moisture. By combining advanced technology with sleek designs, we aim to redefine sportswear for our customers.

What You’ll Do:

•       Customer Engagement: Use outbound calling systems to connect with customers, share updates, and assist with inquiries.

•       Problem Solving: Resolve customer concerns promptly and efficiently, ensuring satisfaction.

•       Product Promotion: Educate customers about our innovative products and recommend solutions tailored to their needs.

•       Meet Targets: Consistently achieve performance goals for call volume, customer satisfaction, and sales.

•       Use Tools and Systems: Leverage platforms such as Shopify, Microsoft Office apps, and Slack to manage tasks and communication.

•       Data Management: Maintain accurate records of customer interactions and feedback for continuous improvement.

•       Customer Feedback Collection: Actively gather customer feedback during calls to identify trends and inform product or service improvements.

•       Follow-Up Calls: Conduct follow-up calls to ensure customer satisfaction and address any remaining concerns.

•       Cross-Functional Communication: Collaborate with other departments to address customer issues and enhance the overall experience.

•       Time Management: Prioritize tasks effectively to manage call schedules and meet deadlines without compromising quality.

•       Upselling Opportunities: Identify opportunities to upsell or cross-sell products that align with customer needs and preferences.

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What We’re Looking For

• Education: Bachelor’s degree is required.

• Language Skills: Excellent English proficiency, both spoken and written.

• Military Status (for men): Must have completed military service or be exempted.

• Tech Skills: Familiarity with Shopify, outbound calling systems, Microsoft Office apps, and Slack is a plus.

• Customer Service: Strong communication, active listening, and problem-solving skills.

• Professionalism: A team player with a friendly and solution-oriented attitude.

Location & commitments

·       Employment type: Full-time / Contract.

·       Location: Maadi

Why Join Sigma Fit?

• Work with a leading brand at the forefront of sportswear innovation.

• Collaborate with a passionate and supportive team.

• Gain hands-on experience with modern tools and systems.

• Enjoy opportunities for career growth and development.

• Receive employee discounts on Sigma Fit products.

Contact us to apply

• Interested & Meet requirements applicants, are most welcome to send their updated resume to the below email, mentioning the job title in the subject: hr@sigmafiteg.com