¿Cómo construye y mantiene la confianza y la credibilidad con sus colegas, clientes y socios?

This is so important. The thing about building trust is, sometimes, you need to be vulnerable and make mistakes publically before you can gain complete trust. That is what makes us real. That is what makes us authentic. But sometimes, as simple as laughing about a mistake or a detail missed, can actually build a higher performing team, because team members value the authenticity and vulnerability. Perfection doesn't exist. And when we can play into that and celebrate mistakes as learning, it benefits us as individuals, the teams we lead, and the organizations we serve. This all supports and aligns to a growth mindset. And that builds trust.

Be a trusted advisor. How do you do that? - Be open to feedback - Listen actively - Provide honest advice even if the stakeholders don't want to hear it

Make the decision-making process visible and participatory whenever possible. Involve team members in discussions about changes, challenges, and strategic directions.

It is important to remain consistent in your efforts and authentic to who you are and what you can deliver. A simple 'Yes' or 'No' offered when your expertise is required or even 'I don't know' phrased correctly can give you an opportunity to build a trusting and safe environment. People can see through an overly rehearsed response and that can make you lose credibility.

This is incredibly important for building trust and credibility, especially when that communication is happening regularly. Keep people informed and do it on a consistent basis, even if that communication is as simple as, "we don't have an answer yet, but we are working on it." Otherwise people will naturally fill in the empty space with assumptions and once that starts happening it can be hard to come back from.

Transparent, clear, and empathetic communication is crucial during challenging times. Proactively providing information, offering support, involving stakeholders, and ensuring message consistency are vital for maintaining trust and credibility, otherwise uncertainty, misinformation, and distrust can prevail and can damage the reputation.

Listening is just as important in my opinion. Actively listen and be present. When everyone’s ideas are valued, team members feel more comfortable expressing their views and feel more empowered. They bring their best to the team.

Create an environment where team members feel comfortable sharing their ideas and concerns without fear of judgment. This can be achieved through regular team meetings, anonymous suggestion boxes, and fostering a culture of inclusivity and openness.

I believe that empathy helps us connect with team members on a more personal level. Connections help build trust, improve employee morale, and reduce turnover. Empathy promotes inclusivity. Inclusivity fosters a sense of belonging.

Tailor your support to the individual needs of your colleagues, clients, and partners. Understand their unique challenges and aspirations, and offer specific resources, mentorship, or training to help them succeed.

Importance of Empathy on Credibility is due to emotion-driven decision making process in us - While logic may play a role in decision-making, emotions often drive initial reactions and responses. - People are more likely to trust someone who shows understanding and compassion for their emotional experiences. - When individuals feel heard and understood, it can mitigate negative emotions such as fear or skepticism, which in turn enhances credibility and trust.

By promoting and supporting continuous learning and self-improvement, you support a growth mindset. Humility helps leaders avoid ego-driven decisions and supports leading from a spirit of generosity instead of one of narcissism. Humble leaders practice emotional intelligence and are often seen as more approachable and forgiving of mistakes - seeing mistakes as learning opportunities.

We work for a larger purpose, a constant reminder to create a meaningful impact. To achieve this, we stay focused on our goals while remaining aligned with our core values. This harmony empowers us to inspire and drive positive change in our world

Live by the "Under promise and over deliver" guideline. Do not promise something you can't deliver on time. If you do fail to deliver don't forget the importance of communication. It will be the #1 thing that fails and is the most important in building trust and respect among your peers and clients.

My experience says trust is earned by the sincere, consistent and honest work done with deep understanding and empathy. Keep doing your best whether anyone is watching or not.

Harmony Between Words and Actions - Consistency between what is said and what is done enhances trustworthiness. - Sincere communication and behavior reinforce genuine intentions and values. - When voice and behavior are in sync, it strengthens rapport and cultivates strong connections with others