¿Cómo involucrar a las partes interesadas en la respuesta a incidentes post-mortems?

Involving stakeholders in Incident Response Post-Mortems requires the following stages: • Identify the directly impacted teams, external stakeholders, and business units • Inform the senior leaders. • Share the post-mortem agenda up-front. • Share the relevant data and reports to stakeholders. • Give time for questions from stakeholders and record their feedback. • Create an Open forum to involve the stakeholders in identifying and owning action items. • Distribute the final report, summary of the key findings, and status of action items and their impact. • Communication shall be tailored and aligned with the interests of the stakeholders. • Maintain confidentiality. • Roll out the stakeholder's feedback for continuous improvements.

Involving stakeholders in incident response post-mortems, I identify key stakeholders beforehand as part of developing incident escalation processes to ensure they contribute to the incident process and are actively involved in post-mortem lessons learned.

Unlock the secrets to a resilient defense by involving stakeholders in incident response post-mortems. Start by identifying key participants: the incident response team, executive management, affected departments, legal and compliance officers, communications and PR teams, and relevant external partners. Organize a debriefing session with a clear agenda outlining the incident timeline and actions taken. Present findings comprehensively, covering detection, response, containment, and recovery. Facilitate open discussion to gather diverse perspectives and feedback. Identify actionable steps for improvement, assign responsibilities, and document the findings and recommendations. Follow up to ensure implementation and continuous improvement

If possible, have the tooling well configured with things like workflows and internal processes codified so that you don't need to worry too much about who the stakeholders are when it comes to the postmortem. If not possible, I like to think of concentric circles, with the incident domain or area at bond in the inner most circle and then invite all the responsible people, one for each neighbouring circle. That's your starting point. So let's say the incident was about privacy, worth getting the person accountable for privacy, the person accountable for security, the person accountable for the risk management, etc. Who the right stakeholders are depends on the company and shape, so adjust accordingly but your best bet is to codify them.

When identifying key stakeholders, begin by determining who was impacted by the incident, who holds relevant expertise, and who has decision-making authority. This ensures that the right people, such as business leaders, IT teams, and security professionals, are included in the post-mortem.

When inviting the stakeholders, start by sending invitations that clearly explain the purpose of the post-mortem, highlighting its role in continuous improvement rather than blame. Tailor the communication to emphasize the value of their participation, ensuring they understand the importance of their input. In my professional career, I have found that following these steps clearly helps.

The best approach is to use automation in whichever incident tooling you're using. The reason being that once established, any stakeholder will know what to count on, there will be the same structure (for ease of parsing), and whoever is putting together the post-mortem or debrief to discuss it can have automated notification about major stakeholders. Barring good tooling, craft the message to cater to the audience - different stakeholders will have different understanding of the business and the incident.

My main advice here is to always guide everyone through the timeline of events before starting any discussion. It allows everyone to be on the same page, it allows you to frame important points, and also to get people into the right frame of mind for the best possible discussion. Don't skip it.

How you approach your incident postmortem is just as important as the checklist of steps you take. Tensions can run high in the wake of an incident. The key to getting people to come to the process engaged and ready to tackle a difficult problem is to give them a sense of psychological safety.

I involve stakeholders in incident response post-mortems by pre-briefing them before any incident occurs, explaining the benefits as the business, legal, regulatory, and operational components will need to be involved anyway, ensuring they understand their critical roles and the overall value of the process.