¿Qué haces cuando un cliente te pide más trabajo del que cubre tu contrato?

I'm a Beatboxer as well as an EMCEE, with over 13yrs of work, so i'll address accordingly. When a client requests extra work beyond your contract as an Emcee/Host (and Beatboxer) communicate openly. Review the contract, assess your feasibility, and provide a fair & revised quote. Amend the contract if the client agrees. Stay professional, and if you can't fulfill the request, explain your limits and offer to fulfill the original agreement. Clear, respectful communication is essential for maintaining a positive client relationship. Most of all, knowing your contract inside out & understanding your key deliverables is key in ensuring a healthy emcee-client relationship. You re also free to go with your gut, that works well too:) -AB

I tend to create an Out of Scope contract section. That section calls attention to ateas that the client might have slid in later and we clarify that upfront...or price it ahead of time.

As a Emcee, who also is a working comedian, I share that I usually use humor with the scope of my work where it is appropriate. I also let them know that including an "impromptu" comedy set isn't always received in the way they are thinking. If they want to add additional creative content, (ie comedy sets, specific topic related content, dedicated social media posts, etc) onto the agreed upon Scope of Work, I'll let them know what I can include at "an additional discounted rate." Then create a contract addendum.

it's not uncommon for clients to ask for additional services beyond the initially agreed-upon contract, managing these requests effectively is crucial to maintaining a positive client relationship and ensuring fair compensation for your work. The foundation of any successful project lies in clear and open communication. If a customer requests extra work, the first step is to communicate openly about the implications. Discuss the scope of the additional work, the time it will take, and any associated costs. Clearly outline the changes in writing to avoid misunderstandings down the line. Effectively managing extra work requests is a vital aspect of successful contracting. Deal with it Professional attitude and Smile :)

I would respect the fact that the client is coming back to me to get more things done. This is in a way testifying his faith in me as a 'problem solver'. However, the relationship with a client is meant to stay for a long period of time and hence it would be ideal to keep his expectations realistic. If the new requirement is within the services I offer, I would quote him a special price considering the fact that he is an existing client. If this is outside the scope of my offering, I would connect him to the right person who can help him out. In the servicing industry, relationships matter the most. Commit only to what you can deliver and open doors for the client to connect with the right people from your network.

Clearly stating what, when, where and how of your actions is so important to be mentioned in your contract. Setting clear expectations is so important. Making sure that the client understands what those clauses are. Also ensuring that the vague clauses are also clarified. For example for a wedding reception; I always ask if and where would the dance floor be located and very often clients say that it would be right up in front of the stage or dais. To this arrangement I make it clear that please don’t expect a lot of dancing because guests will have no place to dance as the photographers and videographers would like to be right in front of the stage to capture guests wishing the couple etc. So, being clear causes no harm.

Consider the additional value of the time and cost to do the changes; and don’t be afraid to ask for either an extended contract redefining compensation or a retainer. No one can afford to work for free so be sure you know your worth based on expertise and experience.

Well in servicing job improvisation is the key for the cuatomer satisfaction as per the current situation going beyond with little affords help individully to maintain good realtion

Accepting the situation of doing more than your contract covers has, sometimes, more to do with what your personality and emotions react than with the task itself. By one side, we have to learn how to say no and has nothing to do with work, but with your position in life. By the other side, when you communicate clearly you´re not only doing a favor to "diplomacy" and assetiveness in work, but also to yourself learning from professional experience how to deal with what emotionally affects you. This is also one of the highest soft skills demanded in work area.

If the client is nice and the profits are good, I would gladly offer more especially if the service or equipment is at my disposal.

I'd go with "While this is amazing, it is quite out of the current scope, I'm happy to discuss and see how to pursue this as an addendum to the current contract. Let me know what you think. Thank you." That way, the client knows it will cost them to add more work to you, and also, they will respect you and see you as a professional, not just a people pleaser. In the meantime, make sure that you're doing your current job very well, so that your ask is a no-brainer.

To add to my earlier post, a contract is binding and should be honored. If it takes extra days or activities outside the scope of work or Terms of Reference, it doesn't hurt to escalate such and seek an extension or more resources as the need may arise. And before one signs a contract document, it's important to read through it and raise any concerns before signing. There should be clarity in the understanding of the contract before one goes on a tangent that is not required. One's understanding of an assignment helps in negotiating the contract and establishing expectations between both parties.

Some options could be already stated in your contract, so that it would help you to be reasonable while fulfilling what it was once agreed.

Experince will only help to tackle the unwanted situation where you can reject the request of cliwnt in decent manner with proper justification

As an emcee: simple answer is to give more than you are paid for, within reason. Say the requests equal an extra 5-15% more. Happy to give it. Clients will be thrilled. If more than 20% work, take a moment to go over scope with the client. Communication can solve many issues.