¿Cuáles son los tipos y causas más comunes de las no conformidades de auditoría de calidad?

The most common types of nonconformities in a quality audit include: ✅Deviations from established procedures or standards ✅Inadequate documentation or record keeping ✅Defective products or services ✅Noncompliance with regulations or laws ✅Inadequate training or supervision of personnel ✅Inadequate maintenance of equipment or facilities ✅Inadequate communication or coordination among team members Identifying and addressing these nonconformities is essential to improving the quality of the project's product or service.

Let's not overthink it: there are just two types - Minor and Major. Non-conformity - is the failure to meet a requirement. Difference between minor and major is (in plain words) in the impact: - Minor NCRs are like small blips on the radar. Imagine you're following a recipe (Requirement) but forget to add a pinch of salt (deviation). The meal still turns out fine, but doesnt meet the customer expectations fully and needs to be corrected. - Major NCRs are more like forgetting to turn the stove off. They can cause serious consequences, customer turnover, or even putting people's safety at risk. Minor NCR shows deviation from a single requirement, process, etc., where major NCR signals that there is something wrong with the System.

1. Documentation Errors: Incomplete or inaccurate record-keeping, missing records, or failure to adhere to established procedures. 2. Process Deviations: Departures from defined processes, leading to inconsistent product or service quality. 3. Non-compliance: Failing to meet industry standards, regulations, or internal quality requirements. 4. Training Gaps: Inadequate employee training & awareness of quality standards and procedures. 5. Supplier Issues: Problems arising from subpar supplier performance or material defects. 6. Equipment Failures: Malfunctioning or improperly maintained equipment affecting product quality. 7. Communication Breakdowns: Ineffective internal and external communication leading to misunderstandings or errors.

As per my experience in auditing, the following are very common types of nonconformities (NCs): 1-Process Nonconformities: Often due to violating the set SOPs. 2-Documentation Issues: Result from poor record-keeping or lack of document control. 3-Management System Deficiencies: Unclear policies due to inadequate leadership or resources. 4-Health and Safety Nonconformities: Arise from inadequate safety procedures. 5-Environmental Nonconformities: Due to poor environmental management practices. i.e. spill control. 5-Customer Satisfaction Issues: Often related to poor service or not understanding customer needs. 6-Supplier-Related Nonconformities: Caused by receiving substandard materials or services.

I would also state that multiple minors in the same area/category might also constitute a major non-conformity. A risk based approach applies as stated, but enough minors could pose a systemic threat when viewed collectively.

From my own personal experiences, most nonconformities are a result of "tribal knowledge" that is passed on from one employee to the next, without any documentation regarding the processes involved from beginning to end. Think of it as a game of telephone -as you pass on the information, tips and tricks, and helpful hints from one person to the next, the overall scope gets skewed. Some key aspects are dropped, ignored, or not deemed as too relevant, based on one's own personal opinion. Most of the time, assumptions of what is done and what isn't, leads to these nonconformances.

It is fundamental to read the procedure for yourself! I remember a certain manual equipment washing operation. Everyone on the team was doing this specific step wrong because of an older version of the procedure. Tribal knowledge was completely wrong in this case. A new person read the SOP, found the issue, and brought it to the attention of the lead and supervisor. We definitely recognized that person for speaking up!

The causes of nonconformities in a quality audit can vary, but some common causes include: ✅Lack of training or understanding of procedures ✅Inadequate communication or coordination among team members ✅Inadequate resources or equipment ✅Inadequate supervision or management ✅Inadequate documentation or record keeping ✅Noncompliance with regulations or laws ✅Human error or mistakes ✅Inadequate maintenance of equipment or facilities It's important to identify the root cause of nonconformities and take corrective action to prevent them from occurring in the future. This can help improve the quality of the product or service.

1. Lack of documentation 2. Monitoring, measurement, and analysis 3. Risks ( control, and effectivenes) 4.Compliance with standard procedures

Top 5 Reasons for Audit Nonconformances 1. Not documenting your policies and procedures. 2. Not following your policies and procedures. 3. Not interpreting rules and regulations properly. 4. No scientific basis for "evidence." 5. Bad designs, and poor design reviews.

While these are good suggestions, they don't touch on the whole accountability issue, which is how you truly prevent Nonconformities. When the Department Head has to explain to Senior Management, in Management Review, why their employees were allowed to not follow procedures, which then resulted in a Nonconformance, I think you'll find a change happens. Employees will soon begin following procedures and Internal Auditors will find activities being carried out as intended. The prevention of Nonconformities is driven by Senior Management during Management Review and they need to be shown this if you want to have any chance of sustaining a strong QMS where everything is done right the first time. Department Heads need to be held accountable.

In my experience, best practices for addressing nonconformities include: 1. Immediate containment action to contain and mitigate the impact of nonconformities. 2. Root Cause Analysis using techniques such as the 5 Whys, Fishbone (Ishikawa) diagrams, etc to identify systemic issues. 3. Corrective sctions to address the root causes of nonconformities, prevent recurrence, and restore conformity. 4. Preventive actions to reduce risks, and improve process robustness and resilience. 5. Documentation and records of nonconformities, investigations, corrective actions. 6. Monitoring and verification of the effectiveness of corrective and preventive actions. 7. Use lessons learned from nonconformities to drive continuous improvement.

While auditing the transaction processing system of a financial institution, I identified multiple instances where transactions were not processed according to the SOPs. These deviations were primarily due to manual errors and a lack of automated process controls. Implementing an automated workflow system reduced the likelihood of human error and ensured compliance with the SOPs.

To prevent nonconformity, it is recommended to have an effective documentation and removing a tribal knowledge practice. All organisation shall maintain, an accurate, updated and comprehensive documentation of procedures, policies and processes. Regular review is mandatory with a regular training to all stakeholders. A regular audit must also be implemented to identify and address issues and potential non conformity.

Preventing nonconformities may be hard in an industry that relies on people to achieve its objectives as there will always be variable service. However, if you are certified to a standard: - make sure that the business conforms to all mandatory requirements - document all processes so that operations is standardized - introduce disciplinary measures for nonconformities that are a result of not following laid down procedures, otherwise there will be complacence - Conduct refresher trainings so that workers are always on board with requirements - be on the lookout for changes in the operating environment which need to be incorporated into business operation to remain relevant - have records in place as evidence of conformity

Agree with Don, however we need to ask if Department Heads were told that they are responsible for compliance. Do we communicate this to them during on-boarding process? Most likely yes if it is a QA Head, various levels of action when it comes to other Department Heads. I do agree with all the contributions here and would say that most common reason for non-conformities is lack of communication and cooperation. Communication of all programs, important updates, training expectations, compliance levels. Cooperation between Department Heads to work out challenging situations and ensure compliance is maintained. Let's go back to basics- talk to each other and work together!

During an audit of a bank's compliance department, it was discovered that many employees were not aware of the latest regulatory changes. This was due to the training program not being updated regularly. As a corrective action, the training schedule was revised to include periodic updates and mandatory sessions on new regulations, ensuring all employees remained informed and compliant.

Define, Communicate and Implement the corrective action to address the underlying problems or root cause. In this way there are zero or slim chance of having a reoccurring issue. Document the corrective action and verify within the time frame.

Root Cause Analysis and Corrective Actions - Ineffective root cause analysis processes that fail to identify the underlying causes of nonconformities. Failure to implement timely and effective corrective actions to address root causes and prevent recurrence. Lack of follow-up or verification to ensure the effectiveness of corrective actions taken.

🖐️Nonconformities help identify areas where processes or procedures are not being followed correctly,allowing for improvements to be made 🖐️By addressing nonconformities, future issues can be prevented, leading to higher quality product or service 🖐️Nonconformities help ensure that project is meeting regulatory requirements and avoiding potential legal issues 🖐️Addressing nonconformities can lead to a higher quality product or service, which can improve customer satisfaction 🖐️By identifying and addressing nonconformities,processes be streamlined and made more efficient 🖐️Overall,nonconformities in a quality audit help improve the quality of product or service and ensure that it meets regulatory requirements and customer expectations

An audit of the bank’s financial reporting revealed that the reconciliation process was not being monitored adequately, leading to discrepancies in financial statements. This nonconformity was caused by a lack of internal controls in the reconciliation process. Enhancing the internal control framework and implementing regular monitoring checks resolved the discrepancies and improved the accuracy of financial reporting.

Nonconformities, or deviations from a standard or expectation, can have several benefits: 1- Improvement and Growth: Nonconformities can be seen as opportunities for improvement. They highlight areas where changes can be made to enhance performance, efficiency, or quality. 2- Innovation: Nonconformities can lead to innovation. When individuals or organizations deviate from the norm, they often come up with new ideas or approaches. 3- System Effectiveness: Recognizing nonconformities can help improve the effectiveness of a management system overall.

These are the benefits of Nonconformities 1. Continuous Improvement - Provides opportunities for an organisation to identify areas for improvement. 2. Risk Mitigation - Identifying nonconformities helps the organisation to prevent the potential issues from escalating, reducing it's severity. 3. Compliance with Standards or Certification - Helps in maintaining and meeting the regulatory and industry standards.

Although mitigating nonconformities are categoraized as improvement but it shows that organization couldn't meet min. requirements of management system. So, it's auditor responsibility to motivate auditee to collaborate with auditor to find out any probable deviation effectively to approach excellency as soon as possible.

On many audits I have performed, folk in the auditee site saw it as an audit of Quality department rather than of the plant or warehouse or operation. Quality ownership has to be embedded in complete org structure and should not be seen as being owned (exclusively) by quality.

The most common causes of quality audit nonconformities can be categorized into the following areas: Lack of awareness or understanding: Employees may not be aware of the requirements of the quality management system, the relevant standards or guidelines, or their own roles and responsibilities. Communication and coordination: Poor communication and coordination between departments or teams can lead to nonconformities. Inadequate control, monitoring, or evaluation: Organizations may not have adequate controls in place to prevent nonconformities, or they may not be monitoring or evaluating their processes and systems effectively. Lack of feedback, improvement, or corrective action in organisations.

Top management has to mandate and empower everybody in the organization to be responsible for quality control and Improvement.

En mi experiencia las causas de no conformidades detectadas en una auditoría ocurren debido a: ➡️Interpretación incorrecta del requisito conllevando a qué la implementación sea ineficaz ➡️Idealismo en la información documentada, evidenciando que en la práctica las actividades se llevan diferente a lo escrito ➡️Inexistencia del enfoque a procesos y por ende de sistema de gestión. El negocio y el sistema de gestión no están integrados ➡️Comunicación ineficaz entre el personal y trabajo en equipo ➡️Falta de revisión, seguimiento y control de cambios ➡️Solo jefes o pocos líderes que influencien positivamente y motiven

This includes procedural deviations, documentation gaps, and lack of compliance with regulatory or industry standards. For example, a procedural deviation might occur when employees skip steps in a manufacturing process, leading to inconsistent product quality. Documentation gaps, such as missing or incomplete records, can arise when processes aren't properly tracked, making it difficult to verify compliance. Nonconformities may also stem from a failure to update practices according to new regulations or standards, leading to operational risks. These issues often result from inadequate training, poor oversight, or insufficient communication of procedures.