🦩 When things really busy, holding demanding customers will mean juggling priorities, being clear in your communication, and delegating tasks smartly. Focus on the most urgent issues first and tackle them quickly and then, 🦩 Be honest with customers about how long they might need to wait what they can expect. Make the most of your team’s strengths by assigning tasks accordingly to keep everything running smoothly. Stay claim and collected, as attitude can set the tone for every one.

Primero escuchar al cliente, entender su requerimiento y darle de manera transparente el tipo de respuesta y en qué tiempo la va a tener, esto es suficiente, a mi me fue excelente y nunca tuve problemas, como Subgerente de Constructores y Urbanizadores durante 5 años en Interagua, atendiendo a clientes promotores muy exigentes de la ciudad de Guayaquil

If a client needs immediate attention, I would first acknowledge their urgency and let them know I understand the importance of their request. I’d then quickly evaluate whether their issue is truly urgent compared to other ongoing cases. If it is, I’d prioritize it and inform them that I’ll address it within a set time, like the next 30 minutes. If their issue can wait, I would calmly explain my current workload and offer alternatives, such as directing them to a helpful resource or arranging a follow-up. Throughout, I’d remain calm and professional, ensuring the client feels valued while effectively managing my responsibilities

Prioritizing Urgent Requests During busy service periods, it's essential to have a system in place to prioritize urgent client requests. Start by assessing the urgency and impact of the client's needs. If the request is critical, allocate resources immediately to address it. This might involve temporarily reassigning team members or adjusting schedules to ensure the client receives prompt attention. Clear communication with the client about the steps being taken can also help manage their expectations.