¿Cuáles son los mejores consejos para resolver problemas de red rápidamente?

I agree with the the above statement. It is noteworthy to ask questions when your identifying the issue, asking questions will be pointing you to the direction of your resolution. Asking a question to the customer: always have your opened and closed questions. Open questions are questions that you ask the customer / yourself which allows the respondent to provide their own explanation of the current problem (what is the problem, how did this happen) Closed questions are questions that you ask which states a simple yes/no answer or will provide a fixed outcome. (When did this happen, is the issue still valid, is anyone else effected) It is always noteworthy to keep an open mind on these questions and utilize your troubleshooting steps.

I agree that recognizing the extent of the issue is crucial. Understanding the problem's scope is a significant step towards solving it because it helps pinpoint where to concentrate efforts when deploying a solution to address the problem.

I have experienced stable networks gone unstable because of a network change either by the users or by the owner himself trying to add a device and save money by using home devices such as home router because they need an extra lan port. A common cause of issues is a rogue dhcp. So the first thing, is to figure out the scope of the issues (one user multiple users), the very second is to understand what has changed within the network prior to the issue, assuming that the network was designed and configured properly in the first place

I agree 100% the 1st step to resolve any network problem ia to identify the scope of problem then you can start your plan to resolve this problem.

Methodical and layered approach works for me most of the times it will help us to isolate the issue quickly if the issue is unknown . For known cases we can undone the changes we made, some times its may require deeper analysis to pinpoint what the issue is . When it come to layered approach common Network issues mostly start at the bottom layers so the bottom up approach is the solution.

Diagnostic commands are valuable assets to you forte. The more you can add to your skillset the better as this will increase your chances of identifying the issue easier and providing an quicker remediation time. I suggest learning how to utilize tools such as Powershell and the Terminal and become articulate with them. I find that the easiest way to learn your commands is by compiling into a script/bash file.

When it comes to tools, always start with the basics first, and learn to understand the different errors and what they might mean. For example, if you can ping an IP address but not its hostname... there is network connectivity to that IP address, so you need to fully understand the ping results when testing the hostname. It could be DNS for example (and pro-tip: it's a meme in the IT industry that "it's always DNS", but it often is!)

Diagnostic tools is important in diagnosing issues in hand. As important as the tools, people who operate the tools is also equally important so that the tools can be use effectively and efficiently.

Diagnostic commands are your best friend resolving problems in Networking. simply leaving a ping, giving a traceroute or using Wireshark can greatly reduce your time spent on a problem. I find it best to use the ping and traceroute commands from the firewall terminal and a device in that network. Bonus points for using a sniffing tool

Diagnostic tools are essential in troubleshooting because they are designed to pinpoint the source of the problem. Because there were so many tools, we needed to pick the right one to accomplish the desired effect.

I would like to add that the best tool for this step is knowledge management. By using knowledge management tools, such as databases, wikis, forums, or manuals, you can access relevant and reliable information that can help you in your troubleshooting process. For example, you can use knowledge management tools to find out the best practices, common errors, solutions, or tips for dealing with network issues. You can also use knowledge management tools to share your own troubleshooting steps and results with others, so that they can benefit from your experience and feedback. Therefore, I would say that the best tool for this step is knowledge management.

I would start with layer by layer, first thing to check physical connectivity, then a specific vlan is assigned to port what it should be, then in network layer IP, proper routing, then whether proper access rule / any specific permission or deny exist. Maximum problem in network exist in basic thing .

I think the "divide and conquer" method of troubleshooting is the most effective; you start from a layer (physical, layer-2, layer-3, transport, application) and test its state of health; depending on the results observed, you can go in either direction (up or down) from the starting layer. Another approach is to go bottom up: start with the physical. Connectivity is the source of 95% of problems if a network hasn't undergone any other recent changes. So start by checking the physical layer: connectivity, speed, duplex, CRC errors, etc. Then, move on to layer 2: do we see the MAC address at the access level? Then do we see it at the GW level? Has the MAC changed since we had this problem, is it a STP issue, etc.? Then layer-3, etc, etc.

Pro-active monitoring should be a considered as a vital step in managing an MSOC team that administers thousands of nodes. Pro-active monitoring WILL provide you with a decrease response time delays and will also aid towards remediating issues at its occurance. Utilize network & monitoring tools that can run scripts (tasks) based on an event.

Proactive monitoring is very important and often underestimated. I've seen many companies using monitoring tools to simply "ping" their services. The problem is that, for example, when a web server is up and running but the DB behind it is down, the ping still works. Monitoring and performance measurement must be set up at the service level. For example, analyze the content of a known web page and the time it takes to respond, or make a request to a DB and analyze the response and response time, etc. Companies need to understand, determine, and measure the different SLAs, SLOs, and SLIs.

This statement is the most important one of them all. Keeping the stakeholders up to date with thr latest communication is adhering towards managing the problem. It's important to remember that severe cases do happen and your customers understand that as well, so when you are remediating the issue and it becomes an escalation, always note that it is more valuable to provide the customer with an update of your escalation. The customer will know that you are still administering the issue and will now have a sense of relief knowing that the issue has been escalated and that they are still being taken care of. Communication has prevented a severe case from abdruptly turning into something worse countless times before.

Documenting your enviromentents will provide you with quick and deeper understanding of what is intailed. Construct a foundational document that includes all the basic information of your evenironment. Include the servers, Operating systems, network information, hardware information thereof and a description of what they are used. It should include diagrams of the network, which entails simple things such as: Access layers, distribution layers and your core layers. I would also include network paths, subnets & management IP addresses of the perimitary devices. Having this document will provide you with critical informatin required to resolve incidents and will also provide you with a high level understaning to where you can improve.

Documentation and knowledge transfer are also essential for rapid problem resolution. Good documentation is one that can be understood by all the "on duty" engineers awakened at 3 a.m. by a network alarm or a call from a customer or a manager.

Thorough Problem Assessment: The initial step is to accurately identify the scope and nature of the network issue. Determine whether the problem affects a single user, a specific department, or the entire network. This preliminary assessment allows you to allocate resources and efforts efficiently. Understanding the context is essential for effectively pinpointing the problem's source and providing a targeted solution.