Su cliente está solicitando más servicios de los planeados. ¿Cómo gestionas esta solicitud inesperada?

Ofereço mentorias semanais e nesse serviço é comum isso ocorrer. Lidar com clientes solicitando mais serviços do que o planejado pode ser desafiador. Uma vez, um cliente pediu várias adições ao projeto original. Mantive a comunicação aberta, redefinindo expectativas e ajustando o contrato. A dica é: nunca comprometa a qualidade por quantidade. Avalie cuidadosamente a capacidade da sua equipe antes de aceitar mais trabalho e negocie prazos e custos adicionais. Isso mantém a satisfação do cliente enquanto protege a integridade do serviço prestado.

Let's discuss the details, timeline, and any cost changes to ensure we meet your expectations. We'll review our capacity and provide a revised proposal for Client approval. If they need a better service in Tech job they will sure consider me.

Consider your available resources. Be transparent with your client about your team’s capacity and existing commitments. Over-promising and under-delivering is a recipe that leaves a sour taste in everyone's mouth.

If client ask for more service, I will understand the requirement and deliver it, cost is the secondary aspect because if we deliver the way client need than he won't mind about the cost

Communication needs to be clear at the forefront of a relationship, explaining what is to be expected when the original scope of work is discussed. As far as timing, pricing, and output. Also, being very clear on of things change so does pricing. We all try our best to save our customers money but we also need to keep the lights on. I dislike sales teams that yes, yes, yes clients then give the bill without that communication on pricing changes.

By setting and communicating clear boundaries, you not only protect your team’s ability to deliver high-quality service but also foster a professional and respectful relationship with your clients. It shows that you are committed to meeting their needs while ensuring sustainable business practices.

Approach the negotiation with transparency and openness. Clearly articulate why the additional services are beneficial to the client and how they align with their goals. Be prepared to discuss any adjustments to timelines, deliverables, or pricing to accommodate their needs. By negotiating new terms effectively, you can expand your service offerings in a way that benefits both your business and your client, while ensuring that the agreement remains profitable and manageable for your team.