As a resort general manager, I've learned that involving our team in the organizational change process is crucial for success. Start by hosting interactive workshops where staff can share their insights and concerns; this not only makes them feel heard but also uncovers valuable ideas. Clearly explain how the changes will enhance guest experiences, improve efficiency, and open up new career paths within the resort. Provide hands-on training sessions to build confidence with new systems or procedures. Recognize and reward team members who adapt quickly, perhaps through employee spotlights or incentives. Lead by example—your visible commitment and positive attitude can inspire others.

Als sehr wichtig erachte ich die absolute Transparenz bei organisatorischen Veränderungen. Die Beweggründe wie z. B. veränderte Marktgegebenheiten, Wettbewerb, geografische Verschiebungen und vieles mehr sind sehr wichtig in der Erklärung. Mindestens genauso wichtig ist das Ziel der Veränderungen, warum mache es, was möchte ich bzw. das Unternehme erreichen? Das muss jedem nachvollziehbar verständlich sein. Und jeder ist ein wichtiger Baustein im Erreichen des Zielbildes, auch hier ist manchmal eine individuelle Ansprache vonnöten.

To successfully lead teams through organizational changes, I've found that more advanced strategies are necessary: Initiate pilot projects: Sometimes, I start with a smaller, manageable pilot project before fully rolling out the change. This is significantly increasing acceptance rates. Establish feedback loops: I ensure that team member feedback is not only heard but also implemented. This can be done through regular evaluations and adjustments to the change strategy. This makes the team feel valued and directly involved in shaping the process. These additional steps have helped in the past to reduce skepticism and foster deeper, sustainable acceptance of changes across the company.