O ideal seria não chegar a esse ponto, mas se chegou, o importante é entender o porque o cliente procurou seu concorrente e tentar reverter a situação. Para reverter você precisa mostrar todo seu potencial, fazer uma comparação com o seu serviço/ produto X o do concorrente. Com isso você mostra sua análise e tenta ser o máximo transparente, sempre lembrando o valor da parceria.

I would make it clear to the customer that we can continue to offer an attractive range that meets their individual needs. In doing so, I emphasise the personal contact and the good cooperation that we have maintained to date. I show them what additional benefits and exclusive services they can get from us that they might not find with a competitor. Finally, I invite him to a personal meeting to find the best solution for his needs together.

Its been 5 years I am working will clients and we never met. The reliablity and loyality can only be earn if you are not shady and its all . Go straight and Loyal and God will help you out

Let's face the facts, client never switches unless they get something better than what you are offering. So to avoid that you need to get your competitors analysis game on point, you already know what they offer, but you need to ask yourself "How do they offer". Knowing that will help having an upper hand. When it comes to clients being transparent, putting in some extra efforts to help them achieve their goal earlier, being available when needed. All of these play a pivotal role in building a relationship. Once they are confident "You Can Get Shit Done" they would avoid replacements.

Primeiro entenda os motivos dele e demonstre empatia. Em seguida, destaque os diferenciais da sua empresa que podem atender às suas necessidades específicas. Considere oferecer soluções personalizadas, melhore o atendimento. Fortaleça o relacionamento com o cliente para criar confiança e comprometimento, mantenha um contato frequente e demonstre que sua empresa está em constante evolução para melhor atendê-lo.