User Experience Design helps architects understand how people interact with spaces, considering factors like wayfinding, lighting, and acoustics. By focusing on the user's journey, we can create environments that are not only functional but also enjoyable. Scenario-Based Design allows us to envision specific situations within a space, helping us identify potential issues and opportunities early in the design process. By involving clients in these scenarios, we can gain valuable insights and ensure the design aligns with their needs. By adopting these approaches, architects can create spaces that not only meet functional requirements but also exceed client expectations.

Maintain clear and proactive communication to ensure that customer expectations are met, even if design challenges arise. Clearly describe the issues and their implications for the project. Present alternatives and change timelines as needed. Involve the customer in decision-making to create collaboration and ensure alignment on new goals. Highlight the advantages of every new technique to reassure them of the project's worth. Continue to monitor developments and offer frequent updates. This method assures client pleasure by regulating expectations and producing a satisfactory result.

I stay transparent about challenges, providing solutions and alternatives that align with the client’s vision. Prioritizing flexibility, I find creative ways to adapt the design while maintaining key elements that matter most to them.

Em um recente projeto com contratempos no design, garanti que as expectativas do cliente fossem mantidas através de comunicação transparente e ajustes ágeis. Primeiro, atualizei o cliente sobre os desafios específicos e apresentei soluções alternativas que respeitassem os objetivos originais. Em seguida, alinhei novamente o escopo e priorizei as entregas essenciais, mantendo a flexibilidade para refinamentos. Realizar check-ins frequentes permitiu ao cliente visualizar o progresso e ajustarmos o design conforme o feedback, assegurando satisfação mesmo com os ajustes.

When facing any type of setback, I start with transparent communication, explaining the issue and its potential impact. Then, we can reassess the client’s core goals to see if we can prioritize elements that still meet their vision. I would present alternative solutions that align with their expectations, along with a revised timeline and action plan to keep things on track. Regular check-ins keep them informed, and it is imperative to emphasize the project’s long-term value, showing commitment to a high-quality outcome despite the adjustment. This approach helps maintain trust and keeps the client’s vision fixed on the end goal.