Tratar con un cliente exigente en un proyecto de RA. ¿Cómo se gestionan las solicitudes más allá del ámbito técnico?

Align expectations and document all AR technology specifications and limitations to ensure everyone is on the same page. Additionally, consider offering workshops or training sessions for the client, empowering them to better understand the capabilities and limitations of AR.

When a demanding client makes requests beyond the technical scope of an AR project, offer practical alternatives. After understanding their needs, explain the limitations clearly and propose solutions that align with the project's capabilities. For example, if a requested feature is too complex, suggest a simplified version that still meets the client’s objectives. Showcasing how these alternatives can effectively address their goals demonstrates your expertise and commitment to delivering value. This approach not only manages expectations but also fosters collaboration, ensuring the project remains feasible and on track.

It is important to gather the requirements and discuss with the client. Based upon the discussion with the client one should create milestones which includes each feature that will be developed and then feedback will be provided to the development team. This process helps clients to become the part of the development and understand the challenges faced by the team. The development team and the client stick to the goal and understand the limitations and capabilities of the AR technology.

Clarify Requirements: Have a detailed discussion to understand their needs and expectations. Explain Limits: Gently explain the technical boundaries and why some requests may be unfeasible. Offer Alternatives: Suggest practical solutions or adjustments that meet their goals within scope. Set Expectations: Clearly outline what can be delivered and the timelines involved. Document Agreements: Keep a record of all discussions and agreed-upon changes to avoid misunderstandings.

Communicate Limits: Clearly outline what is technically feasible and what isn’t. Explain Impacts: Describe how their requests might affect timelines and costs. Propose Alternatives: Offer viable solutions or adjustments within the current scope. Document Requests: Keep a record of any extra requests and discuss the implications. Reinforce Scope: Regularly revisit the agreed scope to ensure alignment and avoid scope creep.

Brainstorming within the development team and involving the business representative gives the opportunity for both the entities to understand the pain points and chance to educate each other on their perspectives. The outcome of such interactions can lead to alternative solutions and creative ways to overcome limitations be it in technology or skills or misunderstanding and aligning on the same goal.

Listen First: Understand the client's needs and why they want the extra features. Assess Feasibility: Check if their requests can be adapted within current tech limits. Suggest Alternatives: Propose other ways to achieve similar results within the scope. Explain Trade-offs: Show how their requests might impact time and budget. Stay Flexible: Be open to refining the alternatives to better fit their needs.

Clarify Limitations: Explain what current technology can and cannot do. Provide Context: Show why certain requests may be challenging or impractical. Use Visuals: Use examples or demos to illustrate the technical limits clearly. Suggest Solutions: Offer practical alternatives that meet their core needs. Educate Gradually: Ensure they understand the technical aspects at their pace.

Hold Regular Meetings: Keep communication open with frequent updates. Seek Their Input: Involve them in discussions to align on realistic goals. Share Progress: Show what’s being done to address their needs. Discuss Constraints Together: Work through technical limits collaboratively. Adjust Expectations: Negotiate what can be realistically achieved.

To handle requests beyond the technical scope in an AR project, clearly communicate the project's initial limitations and the potential impact of additional requests on timeline and budget. Offer alternative solutions that align with the project's scope or propose a phased approach to address new features later. Maintaining transparency and focusing on collaborative problem-solving helps manage client expectations and build trust.