¿Cómo puedes orientar tus habilidades de experiencia del cliente a nuevas industrias?

Be prepared to share stories that explain how you've applied your CX skills to address challenges and improve situations in previous roles. Find ways to connect these stories with current industry trends or nuances in the industry you’re targeting. For instance, tie success stories of handling customer concerns in a financial services role directly to the trend of personalized patient experiences in healthcare. Combining your experiences with industry-specific insights not only showcases your skills but also demonstrates your understanding of how to apply them to the new industry.

Customer Service or Customer Experience skills are required in any industry where it uses a B2B or B2C model. I personally started off working in a hotel and then I moved into working at an IT company selling hospitality softwares. While the end product was different, I was still dealing with hoteliers so cpuld relate to a lot of the scenarios that were put in front of me. It is important to know your skills and be able to pick out the required ones when looking for new opportunities.

One of my first jobs was delivering pizzas at Domino's Pizza. I learned very early in my working life that Customer Experience is a versatile skill set that is valuable across various industries due to its focus on customer satisfaction and loyalty. We had loads of fun and the manager had awesome stories about why you speak to your dog and speak with customers. He knew the impact to the bottom line from CX. CX encompasses data analysis, effective communication, empathy, adaptability, problem-solving, brand enhancement and more. These skills are crucial in sectors ranging from healthcare to finance, aiding in strategic decision making, digital transformation, and improving overall brand reputation.

No customers, no business. Customer experience professionals are dedicated to making sure every business customer touchpoint is positive and seamless. The work of understanding, improving, and optimizing the holistic customer journey to drive business growth and customer satisfaction is a shared goal with transferable skills across all industries.

Begin by taking a stock of your current skills and experience in CX. These skills often include problem solving, communication, empathy and conflict resolution etc. Analyze how these skills can be applied into a different industry of your choice. For example, if you have excelled in resolving customer escalations in a retail environment, you can transfer the same to a role in customer experience for a SaaS organization. Be open to expanding your skillset; identify any gaps in your knowledge or skills that may be specific to the new industry and proactively work on acquiring them through training, online courses or certifications.

This plays a major role when it comes to showcasing your skills to recruiters / hiring managers. Customize your resume and cover letter to highlight the relevant aspects of your CX background that align with the new industry requirements. Use industry specific keywords and terminology in your resume to demonstrate your understanding of the field. Emphasize your achievements and quantifiable results in your previous roles. For instance, mention how were you able to improve resolution rates or customer satisfaction scores from X to Y by implementing a robust design strategy. Address any potential concerns about your industry transition in your cover letter. Explain why you're passionate about the new field and how you can contribute.

Once you have identified your transferable skills, it is important to customize your profile, including your CV and cover letter. Unfortunately, these documents are not one-size-fits-all and should be tailored to suit the specific needs of the industry you are moving into. Additionally, it is crucial to include numerical data to highlight the impact and results you have achieved and demonstrate the value you bring to the table.

I suggest building your personal portfolio reference any public information like case studies, blog posts, project announcements, LinkedIn recommendations, customer and manager testimonials, and industry reports to showcase measurable CX improvements in your career. Include specific examples of strategy, implementations, feedback analysis, and customer satisfaction metrics that led to enhanced customer experiences, demonstrating your expertise and impact in real-world scenarios. This approach not only highlights your personal brand and skills but also aligns your achievements with industry standards, best practices and proof points.

If applicable, create a portfolio showcasing your work and accomplishments in customer experience. These can include case studies, reports or presentations. (Make sure that there are no sensitive information here!) Request testimonials or references from colleagues or leaders who can vouch for your skills and work ethic. These testimonials can provide social proof of your abilities. Highlight any projects or initiatives that demonstrates your adaptability and ability to excel in different industries.

Your portfolio serves as a tool to showcase your skills and expertise. You can choose to present it through various mediums such as a blog, LinkedIn recommendations, reviews, feedback, or videos from satisfied customers. It's important to compile them neatly and keep them readily available for when opportunities arise. This way, you'll always be prepared to showcase your strengths and make a great impression.

Transferring skills obtained through customer service scenarios should be pretty effortless. Taking care of a client is simply treating someone with respect, listening actively and applying facts into the discussion. Don’t be afraid to highlight what you have learned from mistakes as well. Gaining feedback on how someone else would have handled a situation and applying the new approach can speak volumes in any conversation. No one likes to hear perfect stories about how you were the hero. Remain teachable and approachable and you win with customer service.

Try to attend industry specific events, confrerences and webinars in the new field. Networking can help you learn about opportunities and gain insights into industry trends. Seek out mentors or advisors who have successfully transitioned between industries as they can provide their guidance and share their experiences. Join online forums / communities and stay updated to engage in discussions.

Continue to demonstrate that you are a forever learner. Continue to demonstrate that you are coachable and have a thirst to learn different skills building on your current ones. Partner and support other folks in your network and at work on projects or work assignments. That will help you improve the skills you are looking to grow and build and learn.

There is not path that is new in life. Networking and learning from professionals who have transitioned to a similar or same industry will greatly help in selling your CX skills to a new industry. It's important to also emphasize transferable skills that will add value to the new industry you're transitioning into.

o effectively network and learn from others while pivoting your CX skills to new industries, begin by leveraging online communities, groups, or forums aligned with your CX interests or goals. Actively participate in discussions, share insights, and engage with professionals who have experience in the target industries. Attend webinars, podcasts, or industry events to meet and interact with CX experts, influencers, and peers, fostering valuable connections. Additionally, tap into your existing contacts and seek introductions, recommendations, or advice from those who may have insights into the industries you are targeting. Personalize your outreach to convey your specific goals and willingness

to learn, showcasing your genuine interest and enthusiasm for the new industry. Networking is not just about receiving but also about giving, so be prepared to offer your own expertise and insights in return. For continuous learning, stay informed about industry trends, best practices, and expectations. Attend workshops, training sessions, or courses tailored to the specific requirements of the new industry. Actively seek mentorship from individuals who have successfully navigated similar transitions, benefiting from their experiences and gaining practical insights. This multifaceted approach to networking and learning ensures a comprehensive and well-rounded strategy for successfully pivoting your CX skills to new industries.

Share feedback as received from previous managers on projects / achievements in context with customer retention Sharing real time feedback as received from your superiors in context with your contribution for customer retention linked activities to driver outcomes will establish real time visibility of your skills n connect with your managers .

It would be good to read about behavioural science to understand how we as humans take decisions. Spend some time understanding the human behaviour towards making purchase decisions. It will help you in your understanding of delivering a good customer experience.