¿Qué haces si las expectativas de tus socios cambian constantemente durante el ciclo de vida del proyecto?

In my experience, fostering open communication channels is essential for addressing any unforeseen circumstances that may arise. Regular check-ins and status updates help maintain alignment and identify potential deviations early on. By adhering to established boundaries and keeping communication channels open, you can mitigate misunderstandings and ensure smoother project execution.

In my experience, establishing clear boundaries from the outset is crucial in partnership management, especially in a dynamic industry like ours at EasyWeGo. For instance, when we integrated eSIM technology, we set defined limits on scope and timelines with our technology partners. This preemptive measure ensured that while we could adapt to minor tweaks requested by partners, any major overhauls needed structured discussions and approvals. This not only helped in managing expectations but also prevented potential scope creep, ensuring that both parties remained aligned with the original goals and commitments, thus preserving resources and focus.

Constantly shifting boundaries during the delivery of projects can be quite frustrating. Scope creep is the word that readily comes to mind. Communication with the stakeholders is super important to attain a common understanding and address the issue/s head on. It is also important to express your concerns and work together to establish clear and consistent boundaries. It is worth documenting any agreements reached and changes to avoid misunderstandings in the future.

In majority of such cases in my experience it was a result of not clear vision on the real need that should be addressed. Or bad alignment with all interested parties and management. More pre work in that field might help to eliminate part of potential future changes. Moving by small stages with constant alignment on expected result might be a possible way as well, especially in the projects when the end result can’t be defined 100% sharp in the beginning.

Establishing clear boundaries upfront with a structured framework is important. However, successful partnerships also require adaptability from all parties. You cannot deny that the business landscape is constantly evolving, so it is inevitable that opportunities and challenges will require changes to your plans... Good and bad.  True partnerships thrive from an active curiosity of all parties to discover opportunities and to pivot when needed.  Mutual mindset... Partnerships are about aligning our collective strengths and resources towards a shared vision. By being adaptable and open-minded, we can navigate uncertainties together and seize opportunities that rigid plans will overlook or deny.

Manter todos os envolvidos informados sobre o progresso, desafios e mudanças ajuda a garantir que todos estejam na mesma página e possam colaborar de forma eficaz. A comunicação regular também ajuda a evitar mal-entendidos, permite a resolução rápida de problemas e promove um ambiente de trabalho mais colaborativo e produtivo.

One thing that I have found helpful is maintaining open lines of communication. At EasyWeGo, during the rollout of our local taxi booking service, we held bi-weekly meetings with our partners in Vietnam, Cambodia, and India. This regular dialogue helped us stay abreast of any changes in local market conditions or partner expectations, enabling us to adjust our strategies promptly. Effective communication, including detailed records of discussions, decisions, and agreed-upon changes, was instrumental in synchronizing our operations and avoiding misunderstandings, thereby fostering a robust partnership atmosphere.

Embracing flexibility has been pivotal in our operations at EasyWeGo. When launching our shared workspace booking feature, we initially planned for certain occupancy rates across the APAC region. However, demand patterns shifted unexpectedly, prompting us to adapt our offerings quickly. By maintaining an agile approach, we were able to reconfigure our services to better align with current customer needs without derailing the project’s core objectives. This agility in strategy not only strengthened our market position but also reinforced trust with our local partners who valued our responsive adaptation to market demands.

Considering how to approach the issue of change is critical to any partner relationship. Sometimes it is appropriate for rapid change to occur, sometimes it is not. In my experience, we need to be aware that change is a constant and it is the type and velocity of that change that makes it a fit with our partner, or not!

Implementing a formal change management process has been a cornerstone in handling evolving expectations efficiently. At EasyWeGo, we developed a system where all requests for changes from partners undergo a rigorous evaluation. This process was particularly beneficial when expanding our eSIM coverage, as it involved frequent adjustments to service agreements based on emerging market trends and regulatory environments. By systematically managing these changes, we ensured that each was feasible and beneficial, maintaining project integrity and partner satisfaction.

É muito importante reavaliar metas durante um projeto. À medida que o projeto avança, podem surgir novas informações, desafios inesperados ou mudanças nas prioridades. Reavaliar as metas permite garantir que elas continuem sendo relevantes, realistas e alinhadas com os objetivos gerais do projeto. Isso também ajuda a manter todos os envolvidos informados e engajados no progresso do projeto.

It is very important to re-evaluate business goals in the light of changing expectations. Partnerships need to evolve strategically, with the end in mind. This is the best way to ensure rapid results. 👍✔️

Regularly reassessing our project goals has been essential, especially in a fast-evolving sector like international travel tech. For example, post-launch data of our eSIM service indicated different usage patterns than we anticipated, prompting a reassessment of our marketing and operational strategies. By realigning our objectives with the new data and partner feedback, we could steer the project back on track toward fulfilling both our and our partners’ revised expectations, thereby optimizing performance and resource allocation.

Supporting our team effectively is vital when navigating through changing partner expectations. When we expanded our local taxi service offerings, it required our team to understand diverse regional market dynamics quickly. We facilitated this by organizing targeted training sessions and reallocating resources to enhance support in key areas. By ensuring our team was well-prepared and resilient, they could adapt more smoothly to the changes, which in turn, maintained project momentum and minimized disruptions in our partnership dynamics.

Para conter as expectativas do parceiro durante um projeto, é importante estabelecer comunicação clara desde o início, definir metas realistas e prazos alcançáveis, além de manter um diálogo aberto ao longo de todo o processo para ajustar as expectativas conforme necessário.

• Flexibility is the key of success in this case. • We have a lesson must be taken into consideration in the next partnerships to clarify more and dig dive into partner's unmet need and what innit for him/her to maximise the benefits as per expectation vs market analysis and the status co.

Reflecting on a specific incident at EasyWeGo, during the integration phase of our global eSIM platform, we faced unexpected technical and regulatory challenges. This situation taught us the importance of having contingency plans and the ability to pivot quickly. It’s also crucial to cultivate a culture of innovation within your team, encouraging them to think ahead and prepare for possible shifts in the project landscape. This proactive stance not only mitigates risks but also empowers your team to handle changes confidently and creatively, reinforcing a strong foundation for enduring partnerships.