¿Qué servicios de consultoría de restaurantes ofrecen las estrategias más efectivas para aumentar la satisfacción del cliente?

At SMIller Vision the first step in developing your strategies for boosting customer satisfaction is an audit of your business. This is done in 2 steps. The first step as a Guest Glimpse when we come in unannounced and see you through your guests eyes. We are looking at time and motion, guest interaction, guest behaviour, guest interaction with the team etc. The second step is when we visit the first time recognized as your support and spend time with the entire team. We dive deeper at this point and also ask questions about what was observed during the Guest Glimpse. Then and only then can a road map be created for your business. We are always looking through a lens of taking good to great and even spectacular when that map is created.

A otimização de cardápio é um excelente recurso para minimizar a complexidade da compra de ingredientes. Quanto maior forem os volumes em poucos itens, mais simples será o processo de compras, e mais força para pedir menores preços esse empreendedor terá!

Top 7 Tips for Menu Mastery 1. Know what sells and what doesn't and adjust accordingly. 2. Try to have something for everyone and something no one else does. 3. If it's unique and different...sample it if possible. 4. Number 2 above applies to your drink menu as well. 5. Order accordingly...you can't sell it if you don't have it and you shouldn't sell it if it isn't as fresh as possible. 6. Menu mastery comes with relentless training...FOH, BOH, Bar, and Management. 7. Know your competition and their menus...and why yours is better.

I enjoy the process of planning menus. I will begin with a seasonal menu that features local produce and popular local dishes. The exciting aspect of a menu is the specials, which can be offered daily, weekly, or even monthly. This can serve as a guide to understanding customer preferences and what sells well in the area. Based on the performance of the specials, adjustments can be made to the seasonal menu. However, careful costing is essential as the gross profit margin for specials may differ from the regular menu, and the cost from suppliers may vary if a product is to be featured on a long-term basis.

Customer satisfaction is the lifeblood of a restaurant. It's not a passing fancy, but a commitment to building long-term success. The secret weapon is having solid Standard Operating Procedures (SOPs). Clear SOPs guarantee consistency. They ensure every customer gets the same exceptional experience, regardless of who, what and when. These SOPs become the foundation of your restaurant's identity. Training becomes a breeze with well-defined SOPs. New team members can quickly learn the processes, ensuring smooth operations and happy customers.

Training and coaching are crucial for a business's success, both front and back of house. They can significantly impact a company's performance and growth. By investing in training and coaching, businesses can enhance their employees' skills, knowledge, and expertise, leading to increased productivity, efficiency, and customer satisfaction. A skilled workforce contributes to the smooth operation of daily business activities, and skilled leaders can leverage their expertise to build and grow the business. This is particularly relevant in industries such as hospitality, where chefs can be empowered to create specials for the menu, fostering a sense of ownership and creativity.

2 Tech Integration Tips To Tip The Scales In Your Customers Favor 1. As an operator you can never have too much information at your fingertips to help you make the correct informed decisions needed to run your restaurant smoothly...and profitably. This is one area where tech integration really shines. Linking your POS terminals, to your computer and inter/intranet open up a world of opportunities. Online ordering, inventory tracking, employee training and turnover, live sales date are all just the tip of the iceberg. 2. Use food timers in the kitchen everywhere you can. Drop fries, hit the timer, pull them out when timer goes off...perfect fries, less waste, happy customers. Works for burgers, steaks, donuts, all fried foods...

It is about balance, as too much technology can be detrimental to a business. It can diminish the skill set within the business and the industry, and if it fails, it can lead to negative outcomes. Sometimes it is advantageous to be a Luddite.

Feedback is crucial for business growth. While platforms like Facebook and Instagram offer valuable insights, engaging with customers directly through a dedicated team and management fosters meaningful conversations. This approach, coupled with a receptive attitude towards feedback, proves to be the most effective strategy for understanding customer preferences and driving continuous improvement.

2 Marketing Moves That Move Your Market 1.The single most important marketing tool in your toolbox is the customer in your restaurant. Don't just take care of them "WOW" them and when the ball inevitably gets dropped...make it more than right. Money spent on marketing does a poor job of offsetting the negative effects of bad food, horrible service, not to mention poor comments on social media. Run a tight ship and you can have a very small marketing budget. 2.Give back to your community, it's the right thing to do AND people notice. It doesn't have to cost a lot, be strategic about it. A donation is great, your banner at a local charity event is better, but partnering with a local school or nonprofit for a give back night is next level.

Conduct a SWOT analysis of the business biennially, given the dynamic nature of the industry and business environment. It is recommended that this analysis be performed by an experienced industry professional within the organization.