I would reply to the reviews. I would express my desire to change their minds about the company and seek to understand why they gave the negative review. I would give them my direct contact information and urge them to contact me for a resolution. I would then promote to satisfied customers to give us a good review to try and combat the negative rating.

I will take up negative feedback seriously. Resolve all issues ensure personalized service to all the Guests .make their stay memorable some add on to amminites. Quick n efficient service

Negative online reviews, when handled strategically, can actually drive higher occupancy rates. By responding promptly and professionally, you show potential tenants that you’re engaged and value feedback. Don’t just defend your property—use criticism as a blueprint for improvement. Addressing valid concerns (like maintenance issues or communication gaps) not only enhances the resident experience but also signals a commitment to continuous improvement. Publicly sharing updates or changes based on reviews can reinforce your transparency and proactive management, ultimately attracting tenants who appreciate honesty and reliability.

I would make sure to fully advertise that premises are under new management/ownership,Spruce/repair/beautify premises as needed so it looks presentable and address any online reviews by advise that there is a new sheriff in town so to speak and you compromise to make things better.