CEROGRADOS Arquitectura Corporativa

Hopefully you’re planning some time off this summer.  Maybe you’ll lodge up in nature, explore a new city, or visit friends/ family outside of town. Once you return home from your travels, consider this— •What would have made planning this trip smoother? •Was there any friction in getting to my destination that didn’t need to be there? •How was my “check-in” really (works for friends and family too!)?  Was I offered a drink and a place to sit?  Was I shown how to use any of the features of my living space? •What was the “peak” memory of my experience away?  Did I satisfy my objective in going? •Did I leave the destination better than I found it? •What are my follow-ups and take-aways now that I’m home? Whether or not you know the term, this was your “Guest Journey.”  We experience them all of the time in our daily lives.  Sometimes they’re digital, when checking out a new company online; or, sometimes they seem common, like when going to the grocery store.  If the experience is good, usually it's because someone has pre-thought out how you would interact with the services, enter the physical space, move around and converse with staff and other customers, and later, head home and decide on whether to visit again. Guest journeys in travel are no different, whether we’re drafting them ourselves, heading to a hotel, or co-creating with friends and family. I’ve been working in forms of this service design for the past five years and often hear that people don’t know what the term means.  And, while it’s a broad function, this is its essence: Service Design uses a guest-centric view to make processes and experiences better for them. For me, specializing in service design for hospitality businesses that also want to (or feel that they need to) make a positive impact is one of the coolest things that I can do for work, because I’m a planner at heart and obsessed with detail.  Plus, I get to put my sustainability background to good use. My brief story of arriving to this path is now online!  You can check it out here: https://lnkd.in/eCQgvwKJ.  And hopefully, learning a bit more about your own guest journeys will forever help you to make them better.

Recientemente he viajado a Estambul para participar en un encuentro de negocios organizado por Casa Mediterráneo y DEIK. Casa Mediterráneo es la organización de diplomacia pública dependiente del Ministerio de Asuntos Exteriores dedicada a la promoción cultural y empresarial y al fomento del entendimiento entre los países de la cuenca mediterránea. DEIK es la comisión turca para el fomento de la diplomacia empresarial en todo el mundo. Este evento se celebró en vísperas de la cumbre bilateral entre los gobiernos de España y Turquía, que tuvo logar en Madrid el pasado fin de semana, con el objetivo de conectar a empresas y organizaciones líderes de ambos países. Durante el encuentro, tuve la oportunidad de contactar con empresas tanto de España como de Turquía, sentando las bases de futuras colaboraciones que prometen ser muy interesantes para los próximos proyectos hoteleros de CEROGRADOS Arquitectura Corporativa. Agradezco a Casa Mediterráneo y DEİK - Foreign Economic Relations Board por la excelente organización y a todos los participantes por su predisposición a la colaboración. Estos eventos son esenciales para fortalecer los lazos empresariales y explorar nuevas oportunidades en el ámbito internacional. #NegociosInternacionales #EspañaTurquía #CasaMediterráneo #CEROGRADOS #Networking #ProyectosHoteleros #DiplomaciaEmpresarial --- I recently had the opportunity to participate in a business trip to Istanbul organized by Casa Mediterráneo and DEİK - Foreign Economic Relations Board, the Foreign Economic Relations Board of Turkey. Casa Mediterráneo is an organization under the Spanish Ministry of Foreign Affairs that manages cultural and business diplomacy in the Mediterranean area. DEIK is a Turkish trade organization focused on advancing business diplomacy and the foreign economic policies of the Turkish private sector. The trip was a prelude to the bilateral summit between the governments of Spain and Turkey, held in Madrid last week. The main objective was to connect leading companies from both countries to foster business relationships. During this event, I had the pleasure of meeting top companies from both Spain and Turkey, and we laid the groundwork for potential future collaborations that could be very beneficial for our company, CEROGRADOS Arquitectura Corporativa, specializing in hotel planning and design. It was an enriching experience that broadened our business horizons and opened up new avenues for collaboration and growth. I’m excited about the future prospects and look forward to seeing how these new connections will develop. I would like to thank Casa Mediterráneo and DEIK for the excellent organization and all the participants for their valuable contributions. These events are essential for strengthening business ties and exploring new opportunities internationally. #InternationalBusiness #SpainTurkey #CasaMediterráneo #DEIK #CEROGRADOS #Networking #HotelProjects #BusinessDiplomacy

One year ago today, I took this picture with a fantastic bunch of friends in the hospitality industry during a walk after classes through the Cornell University campus in Ithaca, NY. It was an absolutely exciting experience taking part in the 2023 PDP at the Cornell Peter and Stephanie Nolan School of Hotel Administration and getting to know so many comitted people from around the globe. I hope you are all well and that the lessons learned helped you achieve greater success! --- Hoy hace justo un año que tomé esta foto junto a un grupo de amigos del sector hospitality durante un paseo por el campus de Cornell University después de clase. Participar en el PDP 2023 de la Cornell Peter and Stephanie Nolan School of Hotel Administration fue una experiencia fantástica así como conocer a tanta gente comprometida con sus carreras de tantas partes del mundo. ¡Espero que estéis todos bien y que lo allí aprendido os haya ayudado a alcanzar nuevas metas!