FROGED

🔍 Are you ready to stop churn before it even starts? High churn rates signal there's room for improvement, but you can predict customer loss and prevent it from happening with key metrics that empower you to forecast and reduce churn—like a pro. Here’s a sneak peek: ✅ Churn rate: Are customers walking out the door? Understand what’s driving them away. ✅ Retention rate: Break down how well you’re holding onto your customers. ✅ Customer lifetime value (CLV): Is your investment paying off? Calculate your ROI. ✅ Net revenue retention (NRR): Is expansion outweighing churn? The secret metric for long-term growth. Ready to make churn a thing of the past? Check out our the full article here: https://lnkd.in/dztexf3w 💬 What's the most effective strategy you’ve used to prevent churn? #ChurnPrediction #CustomerRetention #SaaS #GrowthStrategy #BusinessTips #ChurnRate #CustomerLoyalty #NRR #SustainableGrowth

AI: From nice-to-have to must-have? 🤔 Nearly 70% of businesses are already leveraging AI and automation tools, according to recent reports. But here’s the kicker: by 2025, this number is set to jump to almost 90%. The question isn’t just if businesses will adopt these technologies, but how they’ll use them to genuinely connect with their customers and create standout experiences. What areas do you think businesses should start automating? 🤖 #AI #Automation #CustomerExperience #BusinessGrowth #DigitalTransformation #Trends2025

🚨 What to expect for the FMCG sector in Spain this 2025? As 2024 came to a close, the FMCG sector faced challenges… but also huge opportunities. Sales grew 4.8% year-to-date, showing a clear recovery from the inflation crisis. But what does this mean for brands in such a volatile market? 📊 Don't miss it—our latest blog post dives into the trends and strategies brands need to thrive in 2025: https://lnkd.in/dHEDQ8_P 🔍 What do you think will be the biggest driver of growth for brands this year? #FMCG #Omnichannel #DigitalTransformation #CustomerService #BusinessGrowth #Trends2025

Now that we’re starting the year full of energy, it’s never a bad time to remind ourselves that Customer Service isn’t just a role. It’s a dynamic journey, and it’s constantly evolving with new challenges and opportunities. ⚡ Here are a few key things to keep in mind: ✅ Always listen actively. It’s not just about fixing problems—it's about making human connections. ✅ Think ahead to anticipate issues before they arise. Staying cool when things get tricky helps resolve most problems smoothly. ✅ Be consistent. Quality service, delivered every time, is how you build customer loyalty for the long haul. ✅ Invest in the right tools. Customer service software makes managing interactions super efficient, especially when things get hectic. ✅ Learn from feedback. Every complaint or suggestion is a golden opportunity to level up your service. ✅ Don’t just solve the problem—surprise your customers with something extra. At the end of the day, customer service isn’t about ticking boxes—it’s about building real relationships, no matter the challenges. 🚀 What’s your “extra mile” moment that won your customer’s loyalty? #CustomerService #CustomerExperience #Tips #CX #BusinessGrowth #CustomerLoyalty

✨ A look back: 2024 with the FROGED dream team! ✨ As we reflect on 2024, we’re filled with gratitude for the incredible team that made it all happen 💪. From launching game-changing features to driving our customers’ success through the roof 🚀, each member of our team brought unmatched skills, energy and dedication to the table. Here’s to the warriors of FROGED: the creative minds, problem-solvers and innovators who made this year unforgettable🛡️⚔️. 💡 Slide through to meet part of the team like never before: each represented as their AI warrior avatar! Thank you for making 2024 truly remarkable. Now, onward to even greater success in 2025! 🎉 Gia Giacinti Sandra Campo Delia Rodríguez Herráez Marco Santino Bragatto Maialen Aristimuño Agirre Nerea García Zambrano @luismiguelgarcia Juan José Rojano Carretero Emily González-Cebrián Lombán Jose Álvarez Torrecilla #communicationplatform #omnichannelcommunication #saas #cpaas #whatsapp #livechat #email #whatsappmarketing #voicecalls

What’s your top priority this year? 📈 We’re still in the first week of 2025, and it’s the perfect time to refine our goals. Let’s take a moment to set our intentions and make this year count 🌟 If yours isn’t listed here, we need to hear it in the comments 🙌🏻 #2025Goals #CustomerFirst #InnovationAndCare #AIIntegration #CustomerRetention #SalesOptimization

As we say goodbye to 2024 and welcome the promise of 2025, we can't help but reflect on how powerful meaningful communication truly is. At FROGED, we've been lucky to witness how thoughtful, omnichannel strategies create stronger, more personal connections with customers. Here’s to a year of growth, heartwarming connections, and endless possibilities. 🥂 Let’s make every customer interaction in 2025 one to remember ✨ Sending all our love and appreciation for an amazing year ahead 💚 #CheersToGrowth #Omnichannel #Happy2025 #FROGED

Start 2025 with confidence 🔥📈 The countdown to 2025 is on, and it’s time to fine-tune your customer success strategy. To stay ahead in today’s fast-moving market, now’s the moment to set clear goals, refresh your approach, and align with customer expectations. Here’s your roadmap to kick off the year strong: ✅ Refine your goals—Ensure you’re measuring what truly matters for your business and your customers. ✅ Review your CX—Customer experience never stops evolving. Stay in tune with shifting needs. ✅ Promote internal collaboration—Team alignment is key to delivering a seamless customer journey. ✅ Leverage AI and automation—Speed up responses, personalize service, and drive efficiency with smart tools. ✅ Collect and act on feedback—Make customers feel valued by showing them their voice matters. ✅ Monitor and adjust regularly—Agility is everything. Adapt as trends and expectations change. Check out the full article for actionable tips: https://lnkd.in/dAfTaKUk What’s your top strategy for customer success in 2025? We’d love to hear your thoughts! 🧠👇 #CustomerStrategy #CX #CustomerSuccess #AI #2025Goals #BusinessGrowth

The path to 2025 🌟👣 As we close out 2024, one thing is clear – customer service is evolving, and staying adaptable is more important than ever. This year, it's been evident how embracing new tools and strategies can drastically enhance the customer experience. Here’s how businesses can get ready for even more change in 2025: 📲 Omnichannel strategies: Whether it’s WhatsApp, SMS, live chat, or voice calls, meeting your customers where they are makes all the difference. 🚀 Continuous improvement: Always look for ways to make customer interactions smoother, faster, and more meaningful. 🫂 Empowering teams: It's not just about the technology; it’s about giving your support teams the tools to connect with customers on a deeper level. What’s one change you’re planning to make in your customer support strategy for the next year? The future of customer support is bright – make 2025 your best year yet! 🙌🏻 #CustomerSupport #Omnichannel #CustomerExperience #2025Goals #CX