Hubtype

"Your colleagues aren’t your family." That was one of Helena Guardans’ key quotes at Hubtype’s 2024 Autumn Offsite, and it hit like a lightning bolt. Her point? Boundaries, balance, and inclusion are the backbone of thriving teams. It’s not just about feeling good—it’s about showing up fully—at work, at home, and everywhere in between. Here’s what stuck with us: ⚡Diversity fuels creativity: Different perspectives aren’t just nice to have; they’re essential for innovation. ⚡Work-life balance is a two-way street: Happiness at work and home go hand in hand. When one thrives, the other follows. ⚡Presence is power: Put down your phone. Look people in the eye. Real trust starts with real attention. ⚡Speak up for your ideas: Helena reminded everyone, especially women, to own their contributions and ensure their voices are heard. ⚡Burnout isn’t a badge of honour: Success doesn’t have to cost your health. Set boundaries. Stick to them. ⚡Empathy is a leadership superpower: Lessons from life—like patience, resilience, and compassion—make better leaders. For a company like Hubtype, where we’re building human experiences in a digital-first world, Helena’s talk was a powerful reminder to live our values from the inside out. What’s one way you’re building a more human workplace? Let us know below.

AI has rewritten the rules for Black Friday and Cyber Monday—and next year, it’s going to change the game even more. This year, our customers automated roughly 72% of conversations during the holiday rush. That’s true innovation at scale. Here’s what made it work: ✅ AI intent recognition led the way. From “Where’s my refund?” to “Can I change my reservation?” AI pinpointed customer needs in seconds. In some industries, it’s clear where the demand is: • Airlines: Refunds (41.9%) and reservation changes (40.5%). • Fashion: Order tracking (40.0%) and payment issues (35.0%). ✅ Automation took the pressure off agents. By handling repetitive inquiries, automation empowered agents to focus on complex, high-value conversations. This wasn’t just good for operations—it built stronger customer connections. ✅ AI-powered insights drove results. Brands using intent detection and knowledge bases saw higher automation rates. It wasn’t just about tools; it was about deploying them strategically to meet customer expectations. Next year will bring an even bigger shift: AI Agents. AI Agents are built for the 24/7 world we live in. They don’t just handle the surge—they redefine it. With automation this seamless, companies will manage peak periods with less stress and more impact. What does this mean for you? Sure, the holiday season is a sales event, but it’s also a loyalty-building moment. Customers don’t just remember the deal they got. They remember the experience they had. How did your team handle the Black Friday/Cyber Monday rush? Did AI make a difference? Let’s hear your thoughts below. 👇

Black Friday/Cyber Monday is (mostly) behind us—but how was the experience for you as a shopper? Were your questions answered quickly, or did you find yourself stuck in endless “Where’s my order?” loops? Let’s hear how brands handled communication this year. Vote below and share your thoughts and examples!👇

Think WhatsApp isn’t secure for your business? We get it. With so much confusion about WhatsApp’s security, let’s set the record straight.

Voice AI is gaining traction, but are businesses seeing results?

RCS is making noise with its upcoming iOS launch—but is it better than WhatsApp for your business? 🤔 Swipe to see the breakdown, and check the blog in the comments for more 👇

AI is a game-changer in improving your customer service. Not sure how implementing it could benefit your company? These 6 groundbreaking facts reveal AI's potential to drive savings, reduce response times, boost customer satisfaction, and enhance agent productivity. Is your business ready to keep up with these trends?

Don't miss out on YFood Sessions: FOOD & AI on November 12. I’ll be discussing how chatbots can drive food & drink sales at stadium events. Join online to explore the future of food and tech. ➡ https://lnkd.in/eEdeFr8b