Ulu Segara Luxury Suites & Villas

La vista desde la habitación es espectacular, el tamaño de la habitación es enorme, la relación calidad precio es increíble. El hotel está envejeciendo y la limpieza debe mejorar en las esquinas. Tenga cuidado con las picaduras de mosquitos.

Fui de viaje con mi esposa para conmemorar mi 60 cumpleaños. La habitación espaciosa era realmente bonita y la vista era de primera categoría. Me impresionó el ambiente limpio, tranquilo y agradable, pero lo único que me decepcionó de los detalles fue la silla con las patas no niveladas y la cama tamaño king con dos camas individuales adjuntas. El menú de desayuno del restaurante era demasiado simple para un estándar de 5 estrellas, lo cual fue decepcionante. El sabor de la comida en general está bien. El menú del almuerzo, Mee Goreng, Nasi Goreng, ensalada, etc. son realmente buenos. La piscina da al mar, por lo que tiene una bonita vista, está limpia, bien mantenida y el tamaño es satisfactorio. No hay infraestructura alrededor. Se tarda unos 10 minutos en llegar al supermercado usando Grab, y allí hay un cajero automático. El paisaje general es fantástico y es un lugar maravilloso con hoteles de lujo cercanos como Hilton, Ritz-Carlton y Muliya. Todo el personal es amable y brillante. Estoy seguro de que la vista del amanecer es el mejor lugar.

Pro: The service staff was very nice and prompt in responding to our inquiries. Buggy calls and room service was very quick. Great view of the ocean. Con: The onsite activities coordinator demonstrated deceitful business practices. We prepaid for a large 7 person van to pick us up from the airport since we have a lot of large luggage. Instead of renting the larger vehicle, he swung by the airport in his personal 5 person SEDAN to pick us up. He was only able to transport half our party and 2 luggage, while we waited at the airport for over ONE HOUR. We ended taking a taxi back to the hotel and paying EXTRA. He claims he thought we only have 3 person (we have text chain as proof he is lying!). Management didn't really take corrective action. There are a lot of mosquitoes and ants everywhere on the facility. We sprayed mosquito on our bodies around the clock and each was bitten at least a dozen times. They provided ant repellent to spray around our rooms but didn't really help. We got bitten at least 3-4 times by ants. There is only one restaurant onsite with limited food selection. The restaurant wasn't maintained very well, the floors were cracked everywhere, had to be careful not to trip. Construction is going on throughout our entire stay, heard the jackhammer from dawn to dusk. Towels weren't really clean, they were stained even after we asked for replacement. Each room in our villa had death insects all over, had to ask them to mop it again. This was day 1! Bathtub was also really dirty, didn't use it. Location is difficult to find, especially at night. Our drivers had issues finding the location. One time, the security turned away our driver for no reason.

A huge and quiet room with Netflix and YouTube. Surrounding with luxury hotels. Nice pool with less people there. Only one restaurant is little bit boring. Most important is the price is attractive. Overall stay is wonderful. Will definitely come back.