Premier Inn Dudley (Kingswinford)

Storage lockers in hotel car park, next to rooms are accessed at 2-3:30 every morning. Having been woken with horrendous banging and scraping and alerting the duty manager he saw no problem as this happens every night and the guy is “just doing his job”. No offer of a different room, not “happy to help with guaranteed night sleep”. No refund, no breakfast and a 3 hour drive home at 3am.

Room fine, clean and tidy as you would expect from Premier inn. Breakfast seriously below the normal standard - only pastries were croissants, no pain au chocolate etc, missing some of the usual condiments, no crumpets, no pancakes, porridge was foul. Cooked breakfast was very slow to come out.

Stayed here on a Friday night arrived in room to find no plug for the bath but plenty of hairs in plug hole. Room window had been left open so the room was very cold and took some time to warm up. Went the restaurant next door to have an evening meal which was purchased under a meal deal which in included a cooked breakfast. I ordered the scampi to be informed by the waiter that it would be oven cooked as they only had one frier and they needed that to cook the chips. So I opted for the creamy chicken and pulled ham pie, skinned chips and peas. It arrived burnt and the filling almost resembled setting concrete in consistency. My wife had a curry with Nan bread to be then told they could not find any nan bread. Breakfast was okay but we overheard a couple on the table next to us who had ordered porridge that they had run out. The staff were attentive and polite. I would definitely stay away from the restaurant and go else where to eat. The room was what you would expect from a Premier inn.

Basic looking building. Inside is clean, well maintained and welcoming. Staff are friendly and helpful. Rooms are clean, and reasonably priced. Overall, good value for money. I would rate it more as a place to sleep, than somewhere you would enjoy socializing and using facilities.