Kyoto Boutique Hotel

Location and eatery are convenient. Room design is modern but toilet is inappropriate with the glass wall designed as a family room, except for some wear and tear and a cockroach to welcome us. Overall good stay experience and we even planned for next trip with Kyoto before we check out, until we met 10 Nov morning shift receptionist with attitude issue, and check out process is slow. Frontline service crew is important, what a "good" start for my day while seeing the black face during check out.

First of all, SPECIAL SHOUT OUT for the housekeeping lady who did the cleaning up for our room🏆🏆 We had already checked out and were waiting in the lobby for the Grab driver when the housekeeping lady rushed down and returned my daughter's earbuds!! Thank you for going the extra mile! Other things we loved about Kyoto Boutique: - nice classy decor and the wooden floor (I hate carpeted floors in hotel rooms cos it's hard to tell if it's clean) - the hot water heater for the shower works perfectly! - there is a water cooler at the floor lobby so we could get cold and hot water!! - there is a safe in the room - many coffeeshops and restaurants nearby. Also has a supermarket just downstairs. - excellent service But overall the hotel should probably do some renovations or fix some of the items in the room. - Some parts of the wallpaper were peeling off. - The tap was loose and had to be shut off in a particular direction or the water would keep flowing. - the switch to the toilet did not have a cover so we couldn't switch off the lights - the temperature of one of the aircons couldn't be adjusted so it blasted very cold air all night. Thankfully, the family suite had 2 aircons (cos the room was divided into 2 areas, each w a queen bed). So we turned on only one aircon.

Checking in was smooth, however the room (booked 2 deluxe room) given to us was different from previous despite paying the same amount as last time. Paid for (deluxe) but was given (normal double room). Was told by reception because the deluxe room is full so we were being "downgraded." Luckily, receptionist was able to change 1 of the the room for us (back to deluxe) when we told her that we found a small cockroach in the room.

hotel was not bad just that location wise wasn’t as convenient. amenities was pleasant, bathtub was nice but service of staffs can be improved! else everything was okay and comfortable!