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Valoraciones de usuarios
3.7/5
137 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones reales
Ubicación3.9
Instalaciones3.5
Servicio3.7
Limpieza3.6
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Todos los comentarios(137)
Valoraciones positivas(27)
Valoraciones con fotos/vídeo(15)
Habitaciones estupendas(10)
Ubicación fantástica(7)
Buena ubicación(7)
Propietario amable(4)
Valoraciones negativas(10)
Momo
Habitación superior (2 camas)
Fecha de estancia: abr 2024
Personas que viajan solas
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 20 may 2024
Love the room but air conditioning needs improvement love the view
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Respuesta del alojamiento: Hafa Adai,Thank you for your feedback! We're glad to hear you loved the room and the view. We’ll work on improving the air conditioning for a more comfortable stay. We hope to see you again soon!Best Regards,
Sapio Sexual
Habitación superior (2 camas)
Fecha de estancia: oct 2023
Viaje con amigos
15 valoración
5.0/5
Excepcional
Fecha de publicación: 26 nov 2023
I was impressed with the quality of the hotel. On the outside, it looked shabby but on the inside, it was fancy really!
Service was good with full suite of toiletries.
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Respuesta del alojamiento: Hafa Adai,Thank you for your kind words! We’re thrilled to hear that you were pleasantly surprised by the interior of the hotel and enjoyed our services and amenities. We appreciate your feedback and hope to welcome you back for another great stay!Best Regards,
Ronnie Lee
Habitación superior (2 camas)
Fecha de estancia: mar 2024
Familias
2 valoración
1.7/5
Fecha de publicación: 24 abr 2024
The hotel is located upstairs in like a little shopping area with no signage whatsoever knowing it’s a broken escalator there is no Wi-Fi. It’s broken as well as well as one of the other elevators is broken when the maid comes all they do is bring towels they don’t clean they don’t make the beds. Absolutely nothing not impressed.
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Respuesta del alojamiento: Hafa Adai,Thank you for sharing your experience. We're sorry to hear about the issues with the location, broken escalators, Wi-Fi, and lack of cleaning service. Your feedback is important, and we will address these concerns with our team to improve future stays. We appreciate your insights and hope to make your next visit better.Best Regards,
Usuario invitado
Habitación superior (2 camas)
Fecha de estancia: ene 2024
Parejas
2 valoración
2.0/5
Fecha de publicación: 13 feb 2024
We checked in early in the morning
, the staff at the desk were wearing wore and causal TShirt , very unprofessional
There were no signs to where to check in . Lobby was shabby
In order for us to go to the room earlier we are forced to paid extra $60 dollars extra even though there were rooms available
The size of the unit is quite good however overall were very old fashioned and outdated
We stayed for 4 days but no cleaning service has been done
No linings has been changed even though we have requested so many times at the front desk , they informed us to put in our request everyday which I did but things never happened
it isradiculas!
WiFi is not working ..
Shower head dropped and out of order
Telephone in the room was not connected
One good thing about the room was they updated the toilet bowl to a sophisticated self cleaning one , which I gave them a thumb’s up ..
Hotel location was ok
Overall the hotel has potential however needed so much updating and cleaning !
Management needed to be improved !
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Respuesta del alojamiento: Hafa Adai,Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the check-in experience, lack of cleaning service, and maintenance problems. Your comments about the staff professionalism and overall condition of the hotel are noted, and we will address these concerns with our team. We appreciate your recognition of the updated toilet bowl, and we hope to make improvements to enhance your experience in the future.Best Regards,
melanie wenceslao
Habitación doble, con vistas parciales al mar
Fecha de estancia: nov 2024
Parejas
2 valoración
5.0/5
Excepcional
Fecha de publicación: 15 dic 2024
Good friendly good nice
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Respuesta del alojamiento: Thank you for your kind words! We're happy you had a good stay and hope to see you again soon!
Melani
Habitación doble, con vistas parciales al mar
Fecha de estancia: abr 2023
Familias
3 valoración
5.0/5
Excepcional
Fecha de publicación: 1 jun 2023
We love the view of our room side...the bathroom i love it
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Respuesta del alojamiento: Hafa Adai,We love the view of our room side...the bathroom i love itBest Regards,
Evelyn Soto227
Habitación doble superior
Fecha de estancia: abr 2024
Personas que viajan solas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 23 may 2024
The best ever.
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Respuesta del alojamiento: Hafa Adai,Thank you for your feedback! We're glad to hear you loved the room and the view. We’ll work on improving the air conditioning for a more comfortable stay. We hope to see you again soon!Best Regards,
Respuesta del alojamiento: Thank you for sharing your experience! We're glad you enjoyed our convenient location and your room. We appreciate your note about the hot water and will look into it to ensure all our guests have a comfortable stay. We hope to welcome you back again soon!
Respuesta del alojamiento: Thank you for letting us know. We’re very sorry for the discomfort caused by the fire alarm light. We’ll address this issue promptly to ensure a more restful experience in the future. We appreciate your understanding.
Respuesta del alojamiento: We apologize for the issues you experienced, especially the dampness and the incident with the sink. We’ll address these concerns immediately to ensure a safer and more comfortable stay for all guests. We appreciate your understanding and hope to provide a better experience in the future.
Respuesta del alojamiento: Hafa Adai,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and found the location convenient. It’s great that you had hot water and a clean room, and we’re glad you liked the dining options nearby. We hope to welcome you back on your next trip to Guam!Best Regards,
Respuesta del alojamiento: Thank you for your feedback. We sincerely apologize for the frustration you experienced at check-in and for the behavior of our staff member. This is not the level of service we strive to provide, and we’ll address this with our team to ensure better guest care in the future. Thank you for bringing this to our attention.
Respuesta del alojamiento: Hafa Adai,Thank you for your feedback. We're pleased to hear you enjoyed the location and found our staff enthusiastic and friendly. However, we sincerely apologize for the cleanliness issues and maintenance problems you encountered. Your concerns are important to us, and we will work to address these matters to improve our guests' experiences. We appreciate your insights and hope for the opportunity to do better in the future.Best Regards,
Respuesta del alojamiento: Hafa Adai,Thank you for your feedback. We’re glad to hear you found our staff kind and that you enjoyed the nearby amenities. We apologize for the cleanliness issues and the presence of ants, as that’s not the standard we strive for. Your comments will help us improve, and we hope to provide you with a better experience in the future!Best Regards,
Respuesta del alojamiento: Hafa Adai,Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including the lack of hot water, garbage pickup, and room leaks. Your feedback is crucial, and we’ll address these concerns with our team to improve our service. We're sorry to hear that your stay did not meet your expectations, and we hope for the chance to do better in the future.Best Regards,