Reaktor

Huge congratulations to Katariina Harteela from Reaktor Creative for being named the Head of Jury for Grand One! ⭐️

Thank you, Cassandra Shapiro, for sharing your DEI learnings at the Slush side event! 💛

Data fuels omnichannel experiences. In our Omnichannel Playbook, Santeri Kallio explores three ways retailers can leverage data for superior omnichannel experiences: ⭐️ Respond to customer trends in real-time ⭐️ Nurture customer relationships post-purchase ⭐️ Activate data with generative AI Download the Omnichannel Playbook: https://lnkd.in/dy8z4H-9

Metso teamed up with Reaktor to speed up their technical support and spare parts deliveries. Together, we designed and built a data-assisted search tool, Datadynamo, that helps technical experts quickly find the correct information to respond to customer requests – even when the available data is limited. Results: ➡️ More effective customer support ➡️ Minimized costly plant downtimes ➡️ Improved customer satisfaction Read more about the case here: https://hubs.li/Q02ZGPX70

Customer journeys have become random, chaotic, or erratic at least. We jump from one touchpoint to another, sometimes without any seeming logic. In our Omnichannel Playbook, Harri Vainio proposes a new approach to omnichannel service design: the chessboard strategy. Download the playbook to see what that's all about! https://lnkd.in/dNYPDsET

The way your company is structured directly influences your customers' experience. Pretty or not. In our new Omnichannel Playbook, Jule Jenckel explores how your organizational structure makes or breaks the omnichannel experience. To succeed, tech, operations, and strategy need to be aligned across all touchpoints. Download the playbook here: https://lnkd.in/dNYPDsET

What is stopping retail companies from pursuing omnichannel strategies in 2025? Our new Omnichannel Playbook provides answers. Download the playbook here: https://lnkd.in/dNYPDsET

CXSHPERE was phenomenal! ✨ Last week, we hosted an incredible event in New York City. The event brought together the greatest experts in customer experience. We got to hear inspiring keynotes and captivating conversations and had the best time getting to know all the attendees. Thank you to everyone who joined, and a special thank you to all our event speakers: Alex Hunter, Ariba Jahan from Anomaly, Fatih Nayebi, Ph.D. from ALDO Group, Anna Sieber from JetBlue. Follow us on LinkedIn to stay up to date about upcoming events!

A week ago, we brought together leaders in manufacturing and industrial for a good breakfast and even better conversations. ☕️🥐 The co-hosted event by Reaktor and BCG focused on the transformative role of AI in commercial operations. Technology, and especially artificial intelligence, is reshaping how we buy and sell, but the journey from pilots to scaled solutions can be surprisingly long. Even with all the hype and potential around AI, companies still grapple with the same challenges: ➡️ How to get the right data? ➡️ How to move beyond the pilot phase? ➡️ How to ensure that people remain at the core of the change? By addressing these core elements – data, culture, and scaling – companies can tap into AI’s potential and shape the future of commercial operations. Read more about the event insights here: https://hubs.li/Q02YHCPr0

We attended the APEX (Airline Passenger Experience Association) Global Expo in California recently. 🛫⭐️ Here are our key takeaways from the event: https://hubs.li/Q02Yk-df0