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Palvelu4.0
Puhtaus4.0
Suodatusperuste:
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Kaikki arvostelut(23)
Positiiviset arviot(14)
Arvostelut valokuvien/videon kera(6)
Kielteisiä arvosteluja(9)
Joana
Majoittunut Apr 2024
Yksin matkustavat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 12 Apr 2024
Perfecto apartamento, buena ubicación, vistas increíbles. Tiene todo lo básico.
Käännä
Vieraskäyttäjä
Majoittunut Jul 2022
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 3 Ogo 2022
Apartamento perfecto, tenía de todo, ubicación inmejorable y unas vistas al mar impresionantes
Käännä
DanilynE1S2
Majoittunut Okt 2024
Matkusta ystävien kanssa
5.0/5
Ylivertainen
Lähetetty 16 Okt 2024
We were on a girls break in a 2 bed apartment. Place was spotlessly clean, bathroom had shampoo and bodywash available & lovely white towels. (Cleaning lady very nice and accommodating) Very spacious apartment with full kitchen and most beautiful view of the sea. We arrived late so had to checkin at hotel, few minutes walk away, wasn't a big deal.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa. We are truly thrilled to hear that your stay with us was such a positive one. We are pleased that you found the cleanliness of your apartment to be impeccable, and that the provided bathroom amenities, including shampoo and bodywash, met your needs. Our housekeeping team takes great pride in maintaining high standards of cleanliness and providing comfortable amenities for our guests. It's also wonderful to know that you appreciated the spaciousness of your apartment and its fully equipped kitchen, which is designed to make our guests' stays as convenient and enjoyable as possible. The breathtaking sea view is indeed one of the highlights of our apartments, and we're delighted that it added to the enjoyment of your girls' break. Although the check-in process required a short walk to a nearby hotel due to your late arrival, we're glad to learn that this did not cause any inconvenience. We hope to have the pleasure of welcoming you again in the future. Best regards, Josep M Macià, Manager
N3902TVjoannet
Majoittunut Okt 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 10 Okt 2024
We are staying for two weeks in a studio apartment, it has everything you need for self catering, the sofa bed is the only thing I will moan about, its not the comfiest as a bed. Our room which is 8th floor was quite and apart from the odd guest sat on the balcony, you can only hear the lapping of the waves, the resort shuts at the end of September but theres plenty of bars and restraunt's still open.
Käännä
Majoituspaikan vastaus: Dear Joanne, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Blanes Playa. We are delighted that you appreciated the amazing views from your studio apartment and found the amenities suitable for self-catering. It's wonderful to know that your room on the 8th floor provided a tranquil environment, allowing you to enjoy the soothing sounds of the waves. However, we regret to hear that the sofa bed did not meet your comfort expectations. We understand the importance of a good night's rest and are continuously working on updating our furnishings, including the sofa beds, to enhance our guests' comfort. Nonetheless, it is great that you were able to take advantage of the local bars and restaurants still open after the resort season. The convenient location of our apartments provides easy access to a variety of dining options for our guests' enjoyment. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Josep M Macià, Manager
Sueli B
Majoittunut Okt 2024
Perhe
2.0/5
Lähetetty 6 Okt 2024
I am feeling very frustrated. I arrived at 9pm and traveled from Norway to stay from October 6th to 8th. Since my birthday was on October 4th, I arrived tired and the reception was closed. I walked carrying a lot of weight to the Horitizó hotel, because a sign said that I would have to check in there, where the receptionist “Ana Clara” made me pay a €200 deposit, insinuating that something might go missing from the apartment during my stay. “Ana Clara” was extremely rude and ironic! She said that if I didn’t like the place, I shouldn’t come back! She completely ruined the vibe of my trip. She treated me despicably. A type of person who is not suited for the job she does, the card I use was not accepted at the place and she said: “I can’t believe you don’t have another one, after all you need to eat, extremely unnecessary!!!! I have traveled to more than 21 countries and I have been to almost all of Spain and I have never been so mistreated in my entire life, not to mention that the apartment smells of incense, where she put me on the first floor where you could hear the noise of people slamming doors, cars and people talking. It ruined my trip and if I could I would leave tomorrow, I do not recommend it to anyone who arrives late from their trip and has to check in at another reception. Nowhere in the email or receipts does it say that I have to pay a deposit, but the problem here isn't even the money. It's the attitude of the receptionist. I’m going to take pictures of the apartment, I want my deposit back and the feeling of frustration is immense. I was mistreated I don't feel safe and I'm afraid of being treated in other places the same way I was treated by the receptionist, I came from Norway to sunbathe and ended up getting traumatic stress!!!! Terrible experience!!!!
Käännä
Majoituspaikan vastaus: Dear Sueli, Thank you for sharing your opinion following your recent stay at Pierre & Vacances Blanes Playa. We are deeply sorry that your stay did not meet your expectations. We understand your frustration with the late check-in process. Our reception at Pierre & Vacances Blanes Playa is open until 18:00, and for late arrivals, we have arrangements with Hotel Horitzo, located 500 meters away, to assist our guests. We apologize for any inconvenience this may have caused you after your long journey from Norway. Regarding the deposit, it is a standard procedure for all our guests to ensure the proper care of our apartments. We regret that this information was not clearly communicated to you beforehand. Your feedback on this matter is valuable, and we will work on improving our communication to prevent such misunderstandings in the future. We are disheartened to hear about your experience with our staff member. At Pierre & Vacances Blanes Playa, we strive to provide excellent customer service, and we will address this internally to ensure it aligns with our high standards. Your comfort is our priority, and we will review our room allocation process to minimize noise disturbances for our guests. Your safety and well-being are paramount to us. We want to assure you that Blanes is generally a welcoming destination, and we regret that your initial experience left you feeling uncomfortable about exploring the city. We hope to see you again. Best regards, La Dirección
Matthias F
Majoittunut Sep 2024
Pariskunnat
1.0/5
Lähetetty 26 Sep 2024
Beaucoup de points négatifs : - ménage mal fait à notre arrivée - le parking inonde en cas de pluie - canapé lit très inconfortable (la réception nous a proposée de rajouter un matelas ce qui ne change rien) - isolation mur et fenêtre mauvaise, et les rideaux (pas de stores) n’occulte pas et sont troués. Le seul point positif étant la vue.
Käännä
Majoituspaikan vastaus: Cher Matthias, Merci pour ce commentaire constructif. Nous sommes ravis que vous ayez apprécié la vue depuis notre établissement, qui offre un panorama direct sur la mer. Cependant, nous sommes navrés d'apprendre que plusieurs aspects de votre séjour n'ont pas répondu à vos attentes. Notre équipe d'entretien s'emploie à maintenir un niveau de propreté élevé et nous regrettons que cela n'ait pas été le cas pour vous. Un rappel a été fait. Pour le stationnement, nous comprenons l'inconvénient que cela peut représenter et nous sommes désolés pour le désagrément. Nous notons également vos remarques sur le confort du canapé-lit et nous nous engageons à examiner cette question pour améliorer l'expérience de nos hôtes. Nous espérons avoir l’opportunité de vous accueillir à nouveau afin de changer votre perception concernant notre établissement. Bien cordialement, La Dirección
Laura B
Majoittunut Apr 2024
Perhe
2.0/5
Lähetetty 18 Apr 2024
Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card. When we we back to the appartments the vending machine had barely any stock and every thing was shut. The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain. Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it. I did some shopping and we settled in. But there was a big strip of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self catering I went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it. I filled in the online survey asking for a free meal as I could not cook anything and I was ignored. The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet? The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away. Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were? Note: the E200 deposit was back in thr bank account the day after returning.
Käännä
Majoituspaikan vastaus: Dear Laura, Thank you for sharing your opinion following your recent stay at Pierre & Vacances Blanes Playa. We are pleased to hear that our staff were accommodating and that the swift management response was to your satisfaction. Regrettably, the issues you encountered with the vending machine stock, sofa bed comfort, and apartment cleanliness are deeply concerning. We strive to provide well-maintained accommodations and regret any discomfort these aspects may have caused. Moreover, the challenges with the apartment amenities, such as the kitchen unit and kettle, are not reflective of the high standards we aim to uphold. We take note of your comments about the local area and understand that the seasonal variability can affect the availability of nearby services. On a brighter note, we are delighted that the breathtaking sea views from our apartments added a touch of splendor to your stay, and we are glad to know that the deposit was promptly returned to you. Our team is committed to delivering an enjoyable experience, and your commendations on our staff's friendliness are truly appreciated. We take pride in offering a comfortable beachfront location for our guests to relax and unwind. We hope to see you again. Best regards, La Dirección
Cornish_Andy
Majoittunut Jan 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 1 Jan 2024
We were made to feel very welcome from the moment we arrived at the venue by the friendly, helpful receptionist. Our apartment overlooked the beach and we watched the sunrise every morning. We had a maintenance issue with the apartment when we arrived which reception sorted very quickly together with sourcing a corkscrew for us on Christmas Day. We had friends staying nearby who were also able to join us in our apartment.
Käännä
Majoituspaikan vastaus: Dear Andy, Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa. We're thrilled to hear that our team's warm welcome set a positive tone for your stay and that you enjoyed the breathtaking beachfront views and sunrise from your apartment. It's also great to know that our staff was quick to resolve the maintenance issue and assist with the unexpected need for a corkscrew on Christmas Day. We're delighted that your friends were able to join you and share in the comfort of your accommodation. We would be delighted to welcome you back. Take care, Josep M Macià, Manager
dbosst
Majoittunut Okt 2023
Pariskunnat
1.0/5
Lähetetty 8 Okt 2023
stayed here 1st week in October 2023 self catering studio first off there is no reception repeat NO RECEPTION a sign will tell you sign in at another hotel 5 min away it is if your an Olympic sprinter with a propeller up your a*** for the rest of us its more like 15 min great view of the beach and sea all amenities close at hand the shower water pressure is fantastic but the shower is the size of a postage stamp try washing lower body and you cant not without "bumping" open the door any other way and your lower body's not washed the furniture's very dated and needs updating and some kitchen utensils missing but staying a week you tend to make do
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your candid feedback. We are delighted to hear that you enjoyed the beach and sea views from your apartment, as well as the convenient location close to all amenities. We apologize for any confusion regarding the reception. We inform our guest begore their arrival that the reception is located at hotel Hortizo by Pierre et Vacances, at only 400m. We prefer provide a 24 hours service instead a limited reception timetable. Otherwhise, we take note for your opinion. Regarding the shower size and the furniture, we appreciate your feedback and will take it into consideration for future improvements. We continuously work on maintaining and updating our facilities. As for the kitchen utensils, our reception team is always available to provide any missing items upon request. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Josep M Macià, Manager
Vieraskäyttäjä
Majoittunut Jul 2023
Perhe
1.0/5
Lähetetty 1 Jul 2023
Hace años alojé a mi familia en el Pierre & Vacances de Blanes y el lugar era estupendo. Ningún lujo, pero excelente relación calidad precio. Este año, confiada, reservé para otras personas Y FUE UNA VERGÜENZA. Todo estaba sucísimo (ascensores, rellano, el propio piso), roto (la mesa, el sofá, la vajilla), en el techo del baño había una enorme mancha de humedad en la ducha. Además, anularon la recepción y quienes se alojan en el edificio ¡tienen que ir a hacer el check in y cualquier consulta que necesiten, a un hotel de la cadena que está a cinco calles de distancia! A la entrada, no hay plaza de parking para parar un momento a descargar el equipaje. Esta decadencia no es por culpa del personal. Claramente QUIENES REGENTAN ESTA MARCA NO RESPETAN AL PÚBLICO y estoy segurísima de que a los trabajadores tampoco. En resumen: esta vez yo misma limpié y resolví los problemas para recibir a mis invitados en mejores condiciones, pero es la última vez que contraté Pierre & Vacances.
Käännä
Majoituspaikan vastaus: Estimado , Recibimos su testimonio sobre Pierre & Vacances Blanes Playa. Siempre estamos atentos a las reseñas de los huéspedes, sin embargo, lamentamos no haber cumplido sus expectativas en esta ocasión. Agradecemos sus observaciones sobre la limpieza y el mantenimiento y nos gustaría asegurarle que tomamos en serio estos asuntos y trabajamos continuamente para mejorar nuestros estándares. Estamos a disposición de los clientes a fin de que durante su estancia nos informen de cualquier inconveniente para darle solución. Sentimos también la inconveniencia causada por el cambio en la ubicación de la recepción. No obstante, el horario de atención al cliente se encuentra en la información proporcionada y, aunque no está disponible las 24 horas, nuestro personal siempre está dispuesto a ayudar en caso de necesidad. En cuanto al estacionamiento, aunque es cierto que tenemos un número limitado de plazas, nuestros huéspedes suelen encontrar aparcamiento en las inmediaciones del apartamento. Apreciamos sus comentarios y los tendremos en cuenta para futuras mejoras. Nos despedimos cordialmente, Josep M Macià, Director
Vieraskäyttäjä
Majoittunut Jun 2023
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 11 Jun 2023
apartment block for self catering holiday. Nice clean modern room. balcony with a sea view. everything you need to provide basic meals, although we choose to eat out. just cross the road to the beach. short walk into the centre where there are supermarkets and a fresh fruit and veg Market everyday except Sunday. traditional Spain we loved it and will return
Käännä
Majoituspaikan vastaus: Dear Kay, Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa. We are glad you and your family had an enjoyable stay. It is rewarding to read that you appreciated our modern apartments and found our location convenient. However, we are sorry if you were disturbed by other guests. We aim to create a relaxing environment and will always take the necessary action with the required discretion. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Josep M Macià, Manager
Vieraskäyttäjä
Majoittunut Jun 2023
Yksin matkustavat
1.0/5
Lähetetty 12 Jun 2023
I messaged this appartment the night before arriving. I told them that I'm checking out of a previous hotel & will be arriving for 12pm. Once I arrived I was locked out of the appartment & there's no receptionist. One of the other tennents left the building which allowed me access. I then was able to read a piece of paper to say that the reception is at another building 400m away. I walked down & they said that check in was at 4pm (which is unheard of). I said could you not have told me that, or had that info on your page? They said sorry, that's the time. I said can I have a refund then & I'll go elsewhere, they said no sorry, no refunds. I had to trail my luggage down from the apartment in the baking heat to leave my luggage at that hotel for safe keeping until checkin. Once I got there they said your room is now ready. Then I had to trail it back up again. The advert says one bedroom, but the bedroom that they're referring to is a pull out uncomfortable lopsided sofa bed. I had to phone 8 times today just to get fresh towels & a toilet roll. The receptionist started hanging up on me, won't give me her name & they don't clean the apartments. The toaster doesn't work, nor does the oven. Avoid this place like the plague.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your candid feedback. We appreciate your positive feedback on our apartment's location and proximity to the beach. However, we are sorry to hear about the inconveniences you faced during your stay. Our check-in times are mentioned on our website, and we apologize if this information was not clear to you. We will make sure to improve our communication regarding this matter. Our apartments offer different types of layouts, and we regret if the provided bed did not meet your expectations. As for the kitchen appliances, we will look into the issues you mentioned and address them accordingly. For any immediate concerns during your stay, our reception is available to assist you. We understand that you had difficulties with the towel and toilet paper service. Our housekeeping team changes sheets and towels every four days, and we will make sure to improve our communication regarding this service. We apologize for any inconvenience this may have caused you. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Kind regards, Josep M Macià, Manager
Vieraskäyttäjä
Majoittunut Jun 2023
Muu
3.0/5
Lähetetty 29 Jun 2023
Location is fabulous however once you look past the stunning views and look closely at the furnishings then you start to notice how tired and shabby the rooms actually are! The sofa bed in room 707 was covered in stains, the curtains had holes in them and we’re actually dirty (don’t think they had been cleaned since they were hung) the maiden outside was covered in dirt and dust which we cleaned as we couldn’t put out our towels. I took photos of the room as we were told when we booked in that the hotel charged €200 deposit as we were liable to leave the room in a clean condition. We were dropped off by our transfer company around the corner and told the hotel was just around the corner, when we arrived at the hotel there was a note on the door telling us we must go to the Hotel Horitzo. No map no instructions, not ideal when you have been travelling through the night, in a foreign country, don’t speak Spanish and you have to stop and ask someone if they can help? We did find out where the hotel was some 600 meters away with 4 pieces of luggage in 75 degrees heat! Then we had to trape back and were confronted with a disgusting room. But as Brits we tried to make good and mend, we bought a load of cleaning stuff and stayed the night, however one night was enough on the sofa bed which was the worst nights sleep in my life, another trip down to the Hotel Horitzo and we showed our evidence and asked to be moved and they obliged by asking €20 per night more for room 101. Once again the room wasn’t up to standard but we persevered and cleaned it ourselves, we shouldn’t have been put in that situation as the resort had only just opened and all the rooms should have been pristine imo, the outside of the accommodation was being used as a dog’s toilet per stains on the outside of the building, this should have been hosed down on a daily basis, we won’t be staying here again, I waited for my deposit to be placed back into my account before writing this review
Käännä
6/8
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your candid feedback. We are delighted to hear that you enjoyed the fabulous location of our apartment and the stunning views it offers. Our prime beachfront location is indeed one of our top selling points, and we are glad it contributed to your stay. However, we are sorry to hear about the issues you encountered with the cleanliness and condition of the room. We take all feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. Our apartments were refurbished in 2017, and we continually strive to maintain a high standard of cleanliness and comfort for our guests. We apologize for the inconvenience you faced during check-in and the confusion regarding the deposit. Our front desk is open until 18:00, and we provide clear instructions for late arrivals. We understand that this may have caused some frustration, and we will work on improving our communication to ensure a smoother experience for future guests. Regarding the deposit, it is standard procedure to charge a deposit upon arrival, which is returned on the day of departure after inventory. We appreciate your understanding in this matter. Lastly, we are sorry for the inconvenience you experienced with the sofa bed and the additional charge for the room change. We understand that a comfortable sleep is essential, and we will take your feedback into account when reviewing our furniture and pricing policies. We would like to welcome you back for an improved visit in the future. Best regards,
Vieraskäyttäjä
Majoittunut Mei 2023
Muu
5.0/5
Ylivertainen
Lähetetty 10 Mei 2023
Appartement agréable une vue imprenable magnifique de se réveiller face à la mer. Studio tres fonctionnel. Propre. Bien situé. !On peut longer la mer à pied. Restaurant à proximité. Ne pas hésiter.
Käännä
Majoituspaikan vastaus: Chère Claudi, Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Blanes Playa. C'est réel plaisir pour nous d'apprendre que vous avez eu une agréable expérience dans notre établissement. Nous sommes également ravis de lire que vous avez apprécié l'agencement de votre logement. Merci de mentionner notre emplacement à quelques pas de la mer. Au plaisir de vous compter à nouveau parmi nous. Bien à vous, Josep M Macià, Manager
Vieraskäyttäjä
Majoittunut Apr 2023
Muu
1.0/5
Lähetetty 24 Apr 2023
Vi mucha falta de limpieza y me fui un dia antes de lo esperado. La luz no funcionaba, horno sucio, lavavajillas olia super mal, papeles usados detrás del sofá, grifo de ducha en el suelo, toallas usadas etc...
Käännä
Majoituspaikan vastaus: Estimada , Recibimos sus impresiones sobre Pierre & Vacances Blanes Playa. Siempre estamos atentos a los testimonios de los clientes y nos disculpamos por los problemas de limpieza que encontró en su apartamento. Nuestro equipo trabaja arduamente para mantener los apartamentos en buen estado, no obstante, tomaremos medidas para asegurarnos de que ésto no vuelva a suceder. De todas maneras, estamos a su disposición a fin de que lo comunique en el momento al personal para corregirlo. En cuanto a la luz, el horno y el lavavajillas no dude informarnos durante su estancia a fin de aportarle soluciones. Nuestra recepción está disponible para ayudar con cualquier problema que pueda surgir. La satisfacción de los clientes es nuestro objetivo principal y sus reseñas son muy importantes para nosotros. Nos despedimos cordialmente, Josep M Macià, Director