Residence Inn Kuwait City

This property location and provided amenities are good.

酒店整體不錯，提供免費接機服務。 酒店的餐廳出品也還行。 我在攜程購買的是帶全餐的，但不知道是哪個環節出問題了，酒店那邊説多次確認都是隻有早餐。 最後是攜程出方案説我在酒店的餐飲消費攜程全額報銷，實際上報銷也非常方便，我把消費憑證給了攜程就立刻到賬了

I would like to make a formal compliant here We paid for our 3 King Bed room a week in advance, before we booked we called the hotel and asked if they would keep our room if we check in late. The hotel said "of course they would keep for us since we already paid". But once we arrived the early morning, we got told all 3 of our King Bed Room were given to someone else. [First promise broke] Then Hotel said we can come back 2 hours later, they would give back us smoking-allowed King Bed Rooms with good view on high floors. When we came back, they only offered room on 10th floor, which is medium height only, and are smoking free rooms [Promise broke agian] During the whole conversation, we disucussed respectively with two receptions and one duty manager, we have never heard of any sort of appologies. What they kept saying are : 1. We understand your feeling (with a fake smile) 2. Do you know now is GCC summit? We have high occupation rate (is it the reason you can break your contract?) 3. It is not your fault ( This is the most hilarious sentence that they kept saying, feels like it is my fault) This is not Marriot Standard nor any decent hotel standard, very disappointed!

Excellent experience Excellent place to stay in Kuwait!