FaceID not working on iPhone 16 Pro / iOS 18.1 beta

[Yassine Bajdou]

This morning, Face ID on my iPhone 16 Pro suddenly stopped working (I’m currently using iOS 18.1 beta). I tried every solution on the web, but nothing has worked for me.

 

[BugeyeSTI]

Have you tried removing the beta and installing 18.0.1? That's the first thing Apple will have you do before they give you any assistance

 

[Paddle1]

What does it say in the Settings app?

 

[CTHarrryH]

have you made sure the glass over the camera is clean> I've had issues where stopped workijng but when I cleaned the glass it worked again

 

[Yassine Bajdou]

Have you tried removing the beta and installing 18.0.1? That's the first thing Apple will have you do before they give you any assistance

I have restored the os, but it doesn't work.

 

[Yassine Bajdou]

What does it say in the Settings app?

 

[Yassine Bajdou]

have you made sure the glass over the camera is clean> I've had issues where stopped workijng but when I cleaned the glass it worked again

Yes, sure.

 

[BugeyeSTI]

I'd leave it on 18.0.1 and take it to an Apple store to be assessed. If it's a hardware issue they'll repair or replace the phone

 

[FreakinEurekan]

Likely a hardware issue. Store can test it or Apple can do a remote diagnostic via phone call or chat.

 

[Yassine Bajdou]

The problem is that I live in Morocco, and we don't have an Apple Store here.

 

[Paddle1]

The problem is that I live in Morocco, and we don't have an Apple Store here.

Can you take it back to where you got the phone?

 

[Mistletoe66]

Wow this is crazy. iOS 18 is indeed a buggy hell of a mess. Imma returning my iPhone next week….

 

[Yassine Bajdou]

Can you take it back to where you got the phone?

Unfortunately a friend brought it to me from the US.

 

[ManuCH]

Then you either need to find a reputable repair store in Morocco (but make sure they don't void your warranty), or have it replaced in the US. It's pretty sure that Face ID is defective.

 

[FreakinEurekan]

Chat Apple; they can do a remote diagnosis but I’m confident that it will show a hardware failure.

 

[redbeard331]

Wow this is crazy. iOS 18 is indeed a buggy hell of a mess. Imma returning my iPhone next week….

I think it’s more of a hardware issue but no way of knowing with how secretive Apple is.

 

[BigBlur]

You can boot into your iPhone into Diagnostics Mode yourself to test Face ID (and other things). That should at least confirm if it's a hardware issue.

How to put your iPhone in diagnostics mode - Apple Support

If you repair your iPhone using Self Service Repair, you might be asked to put your iPhone in diagnostics mode as part of System Configuration. Learn what to do.

support.apple.com

 

[DocMarlor]

I know this is an old thread, but did you ever solve this issue? Currently dealing with the same thing.

 

[Yassine Bajdou]

I know this is an old thread, but did you ever solve this issue? Currently dealing with the same thing.

No, they’ve refunded me after I returned the iPhone.