Voici comment vous pouvez surmonter la résistance à l’adoption de nouvelles technologies sur le terrain en tant que testeur d’utilisabilité.

You can take this question in two ways, both of which are incredibly important and interrelated. You can see this from the users perspective as well as from the UX researcher’s perspective in terms of dealing with new technology. You need to address both to succeed but you need to address your own fears first. To be successful in this field, you need to develop a curiosity for new technology. The most significant technology shift right now is toward Generative AI. You should be using it yourself everyday for personal and work related tasks. You’ll not only get comfortable, you’ll also be able to keep up with the developments in it. You’ll also enhance your attractiveness to employers. And, lastly, you’ll understand your users’s perspective.

The important thing to take into consideration is the user's perspective. People don't often like change and find it scary, so the aim should be to make users feel comfortable. By reducing the learning curve, we can make adoption of new technologies easier. This can take form of tutorials, instruction manuals, or minimal tweaks to the exisiting design over a period of time. Secondly, making the user comfortable can also encourage trust in the product, making the adoption less reluctant.

Dans le cadre de la mise en place d'un outil de gestion documentaire ou de gestion d'informations notamment mais pas que, il y a aussi la peur de prendre une place "indispensable" et irremplaçable d'expert. Hors le partage de documents ou de connaissance ne remplace pas l'expertise. Il faut donc également éduquer les futurs utilisateurs sur ces enjeux.

Upskilling yourself with the market trends and adapting to change is the only key, learn new tools and apply them in your work.

I do believe that involving people from early ages can be really beneficial. In today's age where you have so many ways to even create a community of users with similar interests is easy and for digital product or tech, this method is being followed a lot. Involve team members and users and take notes for each and every problem they are facing or not finding the functions.

Il est indispensable de comprendre l'essentiel vraie besoins et méthodes de travail des collaborateurs pour mettre en place un nouvel outils. L'implication au plus tôt des utilisateurs à donc une double utilité : comprendre comment les utilisateurs travaillent pour adapter l'outil et les faire participer à la conception pour favoriser l'adoption.

Early engagement also helps identify potential champions who can advocate for the technology within the team. These champions can provide valuable feedback, address concerns, and encourage their colleagues to embrace the new technology. By engaging early, you can: - Foster a sense of ownership among team members - Reduce resistance to new technology - Identify and empower champions to advocate for the technology - Ensure a smoother transition and increased adoption rates

Early stakeholder engagement is vital for user experience as it fosters ownership and reduces resistance to new technology by involving end-users in the decision-making process. This inclusion not only smooths the implementation but also identifies advocates who can champion the technology within the team, ensuring a more successful adoption.

The best way is to conduct workshops and training sessions to help users become familiar with the new technology in a controlled environment. Offer accessible resources, such as video tutorials, FAQs, and user manuals, to support self-paced learning.

- Tailored Learning: Customize training sessions to cater to diverse learning styles and skill levels. - Accessible Resources: Provide easily accessible resources such as manuals, tutorials, and FAQs for ongoing support. - Encourage Exploration: Foster an environment where users feel empowered to explore and experiment with the new technology. - Continuous Support: Remain available for follow-up questions and provide ongoing support to address challenges as they arise. - Feedback Loop: Establish a feedback mechanism to continuously improve training materials based on user input and experiences.

Au delà de formation "formelle", il faut également des supports rassurant que les utilisateurs puisse conserver et un personne disponible à tout moment pour répondre à leur question. Si leur première utilisation se passe mal, c'est un échec assuré !

Training is a must for 2 reasons. One is to help them with the new technology and how using it will help being more efficient , second it is also a way to take the doubts and problems from your users which can be really really helpful for future prospects and updates

No sirve de nada guardarse información para uno mismo, además de ser súper egoísta es contraproducente, el equipo debe conocer el producto y la tarea de forma equilibrada, alguno tendrá expertise en algún área y otro en otra pero todos deben compartir la información relevante con el equipo. Y si hablamos del user siempre hay que facilitar tutoriales o documentación que le sean de utilidad.

Understand the tool and the audience, and how they will interact with it. Understand the work the users do day to day, week on week. Show actual activities with real data, real pain points and how to work through them. Talk with them on how the tool can help with their job. Do real show and tells, with a chance for the audience to give their real life scenarios and work together on how the tool can help.

- Concrete Examples: Illustrate specific instances where the new technology has streamlined processes or improved outcomes. - Quantifiable Results: Use metrics and data to show how the technology has increased efficiency, accuracy, or user satisfaction. - User Testimonials: Share testimonials from early adopters or pilot users who have experienced the benefits firsthand. - Visual Demonstrations: Use visual aids such as charts, graphs, or live demonstrations to highlight the technology's impact. - Align with Goals: Frame the benefits in terms of achieving team goals or addressing pain points identified by team members.

Es cierto como las nuevas herramientas mejoran muchísimo el flujo de trabajo, pero también es cierto que las nuevas tecnologías viajan más rápido que los usuarios, entonces está bien aprender nuevas formas de hacer una tarea y mejorar la eficiencia pero también es bueno saber cómo trabajar sin apoyo tecnológico, sentarse con birome y papel y poder trabajar sin inconvenientes.

- Demonstrating how the technology can streamline workflows and improve accuracy makes its advantages clear and relatable. - Presenting success stories or examples of improvements helps build a compelling case for the new tools. - Aligning the technology's benefits with the team's aspirations fosters enthusiasm and buy-in for the change.

- A helpdesk or dedicated support team member provides immediate assistance, easing the transition. - Ongoing support encourages continuous learning and problem-solving, crucial for effective technology use. - Having a safety net available boosts confidence and reduces resistance to adopting new tools.

- Accessible Helpdesk: Establish a dedicated helpdesk or support team accessible to all users. - Immediate Assistance: Ensure prompt responses to queries and issues related to the new technology. - Training Continuity: Offer ongoing training sessions and resources to address evolving needs. - Feedback Loop: Establish channels for users to provide feedback and suggestions for improvement. - Encourage Peer Support: Foster a culture where team members help each other and share best practices.

From experience, it's most essential to have a support system in place. This could be a helpdesk or a dedicated team member who can provide ongoing assistance and guidance. Think of it as a safety net that's always available to catch any questions or issues that might come up. With a support system in place, your team will feel more confident and empowered to continue learning and mastering the new technology. This support system can: - Answer questions and provide clarification - Help troubleshoot issues and find solutions - Offer guidance and training as needed - Encourage continuous learning and problem-solving By setting up a support system, you'll create a environment where your team feels supported and encouraged to succeed.

Monitoring how the new technology is being used by the users of the product allows you to see whether it is being adopted as intended. This can be achieved through usage analytics, getting regular feedbacks from users, and performance metrics. By understanding the types of users using the technology and how it is being utilized, you can identify any area where you may be falling short of and areas where additional training might be necessary.

Monitoring progress and gathering feedback are vital steps in overcoming resistance to new technology. By tracking usage and soliciting input from your team, you can identify areas for improvement and demonstrate that you value their feedback. This feedback loop can: - Help identify and address ongoing issues - Inform improvements and enhancements - Show that you value your team's input and insights - Reinforce the team's commitment to the new technology By monitoring progress and gathering feedback, you can: - Encourage active participation and engagement - Foster a sense of ownership and investment in the technology - Make data-driven decisions to optimize the technology - Drive user adoption and successful implementation

Involve Users in the Process. Engage users early in the testing and feedback stages to make them feel part of the transition process. Keep users informed about progress, changes, and upcoming features through regular communication.

There is a frame for this. Define objectives, explain why you need to use technology; find a few researchers who would love to use the new technology you have in mind; let them wow everyone on company meeting how they successful used the technology in the specific project (how much time it saved them etc - define success in metrics). So, people will become curious about those technology, and then provide support (trainings etc)

L'adoption d'un nouvel outil est une démarche de longue... il faut également s'appuyer sur les personne à l'aise et convaincu pour plébiscité le changement auprès des moins convaincu. Respecter le rythme de chacun et ne pas hésiter à se répéter !