Comment pouvez-vous communiquer des nouvelles négatives par e-mail sans nuire à votre réputation professionnelle ?

Stop beating around the bush. Give it to them straight. It's very important to understand the gravity of the news, and go ahead and deliver it to the people.

First of all, people do not have time to waste. Secondly, if you're delivering bad news, the least you can do is to go straight to the point. Beating around the bush only worsens situations, and you don't want this. It puts the reader in much more agony. Just hit the nail on the head. This is super effective.

In my experience it is always best to cut through the chase and get right to the point. With that being said, I would recommend you to provide all the information necessary for your decision to afford the addressed party to fully understand your reasoning.

In communicating, whatever platform or avenue you choose, empathy is the most important. Always put yourself in the other person's shoes and see how your message would come across. No matter how negative the news that must be relayed, you should be able to come up with something that is still polite and respectful. Make it light and easy for the other person to take.

The CNN broadcaster Larry King always loved to tell me that "every step back is a step forward." Never avoid communicating the step back in that e-mail, but move forward by bringing up opportunities that might arise.

Don't show the fire without giving a fire extinguisher. Show them what they can do to make the situation better or how to avoid it altogether. You might be delivering a not so good new, but at the end of the way, they'll leave feeling better than ever.

When communicating negative news via email, it's crucial to recognize the difficulty of the situation. After presenting the issue, express your understanding that this may be a challenging time. Then, shift the focus to improvement and growth opportunities. Emphasize any positive steps already taken and invite collaboration for further solutions. Conclude by offering your availability for open conversations, reinforcing your commitment to support and work through the challenges together. This approach addresses the problem and fosters a supportive and solution-focused environment.

Okay, berating is bad, but sugar-coating can be bad too. Framing certain mistakes as “opportunities for learning” can come off as sarcastic or condescending. Focus on being supportive rather than positive to avoid sounding insincere. You’re here to help the reader see the problem, accept the responsibility, and take steps to fix it if possible and avoid it in the future. In some cases, it’s fine to say, “Yeah, you messed up, but we’ll get through it and figure out how to make it better.”

The last thing you want is typos in your emails, or usage of insensitive words. Make sure that your email is properly edited and conveying the information in the best manner possible.