Comment pouvez-vous gérer l’impact de la modification du contrat FM sur les fournisseurs de services existants ?

O primeiro passo é ter clara ciência sobre os motivos que levarão a mudança do fornecedor. Se a mudança for pautada na entrega, não seria melhor avaliar a possibilidade de alinhar uma possível melhoria com o fornecedor atual? Se as cláusulas atuais do contrato não atender a realidade, não seria melhor alinhar com o fornecedor um novo contrato que seja mais coerente com a sua necessidade? Agora se você esgotou qualquer possibilidade de melhoria com o fornecedor atual ou até mesmo chegou ao fim do contrato e encontrou um outro fornecedor com condições melhores, é imprescindível identificar os pontos de melhoria para aplicar nesse novo contrato.

I have noticed that continuing growth bring more outsourcing, which will increase the number of facility management service-provider changes and transactions. It is extremely important to have sound business transition processes in place through crystal clear Procurement and Contract Policies. A smooth contract transition depends on having a good transition plan, and there should be key steps to be address at preplanning stage. A good transition plan involves bringing group of senior and experienced Facility Management Team to join hands with Contract Management Team for contract transition management planning besides redefining scope and change management. MAK

In my overall 20+ years of experience, I have had the opportunity to meet up with more vendors and contractors pertaining to FM. No managers intend to change the contractors until they deliver the best to the company without any escalations. The change of contractor certainly may have an impact on the system; however, this should be handled in such a way that pre-notification has to be issued to the existing contractor, and a proper transition between the two is very important. Also, when hiring a new contractor, all of the lessons learned from the previous one must be thoroughly evaluated to avoid repeating the same mistakes. Each operator's qualifications, skills, attitude, and integrity. This helps to create a hassle-free system.

É fundamental interagir com os seus fornecedores com transparência, bem como alinhar com o seu fornecedor as suas expectativas com relação as mudanças que serão realizadas no contrato, onde precisar ficar claro quais benefícios esse novo acordo irá trazer para ambas as partes.

Sometimes, changing service providers is emotional process. Unfortunately, many transitions fail due to undesirable relationship for years, while a outgoing service provider can discover financial losses and possibly its going to harm the professional reputation. So, I recommend a comprehensive Contract Transition Management (CTM) plan that should address infrastructure and technology (e.g., CMMS/IWMS), processes (e.g., evaluation and monitoring), communication, collaboration, and people, which involves change management, clarification of roles, and responsibilities. Successful CTM requires careful forethought, planning, and a systematic approach to managing the transition, the risks, and the change management. MAK

Toda alteração contratual envolve negociação entre as partes, para que o acordo seja interessante para ambos os lados. Essa etapa também requer transparência e as alterações pretendidas precisam sem realistas e atingíveis.

Successful Contract Transition Management (CTM) requires careful forethought, planning, and a systematic approach to managing the transition, the risks, and the change management by both Contract and Facility Management with redefining of Scope including Conditional Assessment. Having a transition plan is important because changing from one service provider to another, or transitioning from internally provided services to an outsourced contract, can be overwhelming due to the number of details and risks. MAK

Se as mudanças contratuais impactarem nos usuários, é importante comunicar todos os envolvidos, bem como treinar a equipe terceira para implementar as mudanças sem impactar na sua operação. Monitore os resultados através da satisfação dos usuários e desempenho (KPIs).