Comment équilibrez-vous les coûts et les avantages des différentes options et solutions de continuité d’activité ?

By properly identifying the Reputational, Operational and Financial impact of a disruption you will be able to define the best cost effective solution for your BCP. In order to do that a quality BIA must be conducted to identify these impacts and know what resources are needed to restablish the disrupted service. Once that is done you'll have you should conduct a Risk Analysis in order to calculate the Risk of this disruption. R = Impact x Probability. Based on this result you can determine the best cost effective solution for each BCP. This will also help you prioritize investment for mission critical services with high risk.

Uma estratégia funcional é assumir o principio de pareto (80/20) na construção e implantação de estratégias de continuidade de negócios. Algumas dicas importantes: - Realize uma avaliação abrangente de riscos, não foque apenas em uma familia de riscos; - Priorize estratégias "coringa", capazes de mitigar mais riscos concomitantemente; - Foque nos riscos com maior probabilidade e impacto na adoção de estratégias específicas; - Priorize também as estratégias com menor custo de implantação (inclusive as custo zero);

Business continuity options and solutions are the actions and measures to ensure the continuity of critical functions in a disruption. However, these options and solutions have different costs and benefits, such as financial, operational, reputational, and strategic. Therefore, it is important to balance the costs and benefits of different business continuity options and solutions, to achieve the optimal level of resilience and recovery. Some of the factors and methods for balancing the costs and benefits are: the risk appetite and tolerance, the business impact analysis and interruption risk assessment, the cost-benefit analysis and return on investment calculation, and the alignment with the organizational objectives

The cost should be relative to the amount of money that will be saved in a time of crisis. Operation and revenue loss are factors. However, when it comes to reputation, the value you lose in one mishandled event can not be recovered in years, as trust gained in years can be lost in a minute.

Prioritise and quantify risks: Do not hurl every solution at the wall. Conduct a thorough risk assessment to identify and prioritise high-impact threats (natural disasters, cyberattacks, power outages) that could disrupt your operations. Move beyond the obvious: While natural disasters and cyberattacks come to mind, think about industry-specific vulnerabilities, such as supply chain interruptions for manufacturers or data breaches for healthcare organisations. Look at cascading effects: A seemingly trivial occurrence, such as a server outage, can snowball into larger operational difficulties. Evaluate the interdependencies between your systems and processes.

As I help small businesses with their business continuity plans, I have found that clearly defining objectives and requirements is crucial. This includes setting realistic recovery time objectives (RTO) and recovery point objectives (RPO) that align with the business’s capacity. For small businesses, understanding their critical activities and dependencies is essential to ensure that their continuity plan is both practical and cost-effective. Regularly engaging with stakeholders to reassess these objectives helps keep the plan relevant and robust as the business evolves.

Setting objectives involves establishing goals that are specific, measurable, achievable, relevant, and time-bound (SMART). Objectives should outline expected outcomes in the event of a disruption, such as minimizing downtime, ensuring data integrity, or maintaining customer service levels. Identifying Requirements is about pinpointing what is needed to achieve these objectives. This includes resources, processes, and information. Requirements should be detailed and actionable, serving as the foundation for developing continuity strategies.

In my opinion, defining objectives and requirements clarifies the essential functions and recovery priorities of an organization, enabling a focused approach to business continuity planning. This clarity helps in evaluating different continuity options by aligning them with strategic goals and critical needs. By understanding specific requirements, organizations can assess the cost-effectiveness of various solutions, ensuring that investments are directed toward the most impactful areas. This alignment helps balance costs and benefits by avoiding overspending on less critical areas and ensuring adequate protection for vital operations.

Establishing the minimum acceptable performance levels and the maximum tolerable period of disruption (MTPD) is the first step to ensure you are aligned with stakeholder expectations. Identify critical activities, resources, and dependencies essential for continuity, and set recovery time objectives (RTO) and recovery point objectives (RPO) to determine restoration speed and completeness. This clear definition of objectives and requirements enables you to set the scope and criteria for your Business Continuity Plan (BCP), ensuring a focused and cost-effective approach.

Focus on identifying and implementing strategies that ensure operational resilience and rapid recovery from disruptions. This involves prioritizing solutions based on their effectiveness, cost-efficiency, and alignment with business goals. Key solutions often include establishing redundant systems, diversifying suppliers, adopting remote work capabilities, etc... The process requires a balance between innovative approaches and traditional strategies. Engaging stakeholders in solution development ensures that chosen strategies are practical and meet the diverse needs of the organization. Continuous evaluation and adjustment of these solutions keep the business prepared for evolving challenges.

A first basic approach when evaluating your options, is to conduct a cost-benefit analysis (CBA) to compare initial investments, ongoing maintenance, operational efficiency, risk reduction, and value creation. Additionally, perform a SWOT analysis to assess the strengths, weaknesses, opportunities, and threats associated with each option. This dual approach helps in identifying the most cost-effective and viable solutions that align with your objectives and requirements. By thoroughly evaluating your options, you can select the best fit for your organization's continuity and resilience.

Evaluating options and solutions involves analyzing different business continuity strategies to determine their feasibility, effectiveness, and cost. This process helps organizations compare the potential benefits and costs of each option, ensuring that resources are allocated efficiently. By considering various scenarios and their impacts, organizations can prioritize solutions that offer the best protection for critical operations at the most reasonable cost, thus balancing investment with expected benefits and enhancing overall resilience.

When looking at Implementing your chosen business continuity option, start by allocating necessary resources, assign roles and responsibilities, and establish clear policies and procedures. Communicate expectations and instructions to stakeholders to ensure alignment. Testing and validation are essential to confirm that the solution meets your objectives, requirements, and compliance standards. This proactive approach enhances your readiness and response capabilities, ensuring that your business continuity plan is both practical and effective.

Implementing your chosen option ensures that the planned strategies are operational, providing the expected level of protection and resilience. By executing the selected solution, you can monitor its effectiveness, adjust as necessary, and ensure that the investment delivers the anticipated benefits. This practical application helps validate cost-benefit analyses and enables continuous improvement, ensuring that resources are utilized efficiently and that the organization remains prepared for disruptions.

Risk, Scenarios and Business Strategy can always change. Said that not always the solution that was taken into play will be the same forever. Constant review of the documented risks, business strategy and scenarios must be conducted to determine if the solution adopted for a certain BCP should remain, be adapted or even considered to be removed and built from scratch. In my 20 years in BCM I've seen a lot of BCP that once instated were forever forgotten. Leanving HOPE as the primary business strategy (A wrong approach in my opinion). Monitoring, testing, exercising and reviewing your plans should be done at least twice a year or when the service that depends on the BCP suffers any alteration.

Monitoring and reviewing your chosen business continuity option or solution is essential for balancing costs and benefits over time. Regularly measure and report its performance and effectiveness using predefined indicators and metrics. Incorporate feedback, lessons learned, best practices, and changing organizational needs to update and refine your approach. This continuous improvement process ensures that your solution remains aligned with your goals and adapts to evolving conditions, maintaining its relevance and efficacy.

Taking into consideration lessons learned from other organizations or professionals is a good practice. However you should never COPY a solution or plan used by someone else because it worked. Remember always the work Business in Business Continuity. No business is the same as another. Even when acting in the same industry. I've worked in 3 different large banks and I can say for a fact that there business model and strategy were all different. The business model and strategy are key to defining and conducting a good BIA and designing a good BCP. So yes understand what others do or have done, that will help you on the way, but never copy.

I would recommend my '2 Minutes BIA', simple, easy, and effective. I give this as the holy-grail of BCM: If RTO, RPO is short - the cost of implementation will be high. If MBCO is high - the cost of implementation will be high. So, an ideal solution is where RTO and RPO are as high as possible, and the MBCO is as short as possible. The moment your estimates start deviating from this principle, ask yourself 10 questions. This will help you to arrive at reasonable and practicable estimates.